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![]() The boat contains a 99 Mercury 250, serial number The boat and boat engine has been meticulously maintained, and has extremely low hours, under 60. During the life span of the boat, the initial power head failed, which was replaced and covered by warranty. Immediately after warranty expired, the lower gears broke. I was quite upset, however, paid to have the lower unit replaced. One year later the second power head failed, the drive shaft broke. These major failures is beyond coincidence, and is reflective of a faulty product. Especially one that has been well maintained and has low usage. In a limited search for similar boats with similar engines I came across, three different instances where the 250 engine had a major failure and had to be replaced. Same boat, same engine, similar failure, again this is beyond coincidence and is indicative of systemic design and manufacturing issues with this engine. I called Mercury support center to obtain information on 250 failures and how we could work together to resolve this issue. I was confronted with hostile behavior and unwillingness to work together. I am extremely disappointed in the quality of the product and the quality of support. They won't even return my email!!!! Mercury should notify the public this engine is subjecting them to undue risk. |
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