Mercury Outboards are defective
 

The boat contains a 99 Mercury 250, serial number
The boat and boat engine has been meticulously maintained,
and has extremely low hours, under 60.

During the life span of the boat, the initial power head
failed, which was replaced and covered by warranty.

Immediately after warranty expired, the lower gears broke.
I was quite upset, however, paid to have the lower unit
replaced. One year later the second power head failed, the
drive shaft broke.

These major failures is beyond coincidence, and is reflective
of a faulty product. Especially one that has been
well maintained and has low usage. In a limited search for similar
boats with similar engines I came across, three different instances
where the 250 engine had a major failure and had to be replaced.

Same boat, same engine, similar failure, again this is beyond
coincidence and is indicative of systemic design and manufacturing
issues with this engine.

I called Mercury support center to obtain information on 250 failures
and how we could work together to resolve this issue. I was confronted
with hostile behavior and unwillingness to work together. I am
extremely
disappointed in the quality of the product and the quality
of support.

They won't even return my email!!!!

Mercury should notify the public this engine is subjecting them to
undue
risk.

I've had a 250 XB since '99 and all I've done is replace the plugs twice.

If you have a decent merc tech to go to bat for you, it's amazing what can
happen.

wrote in message
oups.com...

The boat contains a 99 Mercury 250, serial number
The boat and boat engine has been meticulously maintained,
and has extremely low hours, under 60.

During the life span of the boat, the initial power head
failed, which was replaced and covered by warranty.

Immediately after warranty expired, the lower gears broke.
I was quite upset, however, paid to have the lower unit
replaced. One year later the second power head failed, the
drive shaft broke.

These major failures is beyond coincidence, and is reflective
of a faulty product. Especially one that has been
well maintained and has low usage. In a limited search for similar
boats with similar engines I came across, three different instances
where the 250 engine had a major failure and had to be replaced.

Same boat, same engine, similar failure, again this is beyond
coincidence and is indicative of systemic design and manufacturing
issues with this engine.

I called Mercury support center to obtain information on 250 failures
and how we could work together to resolve this issue. I was confronted
with hostile behavior and unwillingness to work together. I am
extremely
disappointed in the quality of the product and the quality
of support.

They won't even return my email!!!!

Mercury should notify the public this engine is subjecting them to
undue
risk.