Bought a new white 17' Trophy, a 90HP Merc engine and a new trailer last
June. Since it's for ocean fishing I had them paint the bottom. In July
the paint was coming off at the water line and the switch that controls the
ups of the engine died. I could bring it down but I couldn't bring it up.
Called the dealer, which is located some 45 minutes away, and told him about
my problems. I got a song and dance about the bottom paint. Remarks such
as "bottom isn't suppose to last forever, it does come off". If you know
others that can do it a better job have them do it. etc. He finally agreed
to repaint, and they did.

I called the dealer, spoke to the maintenance people regarding a bad switch
in the single handle trim control and was told to bring it over and they
would fix it.

When I got there, while the maintenance people were attempting to replace
the switch, the sales representative showed up and told me that I shouldn't
bring the boat without first making an appointment and that he would have to
check with the owner if this could be done and he left. Keep in mind they
are already working on removing the switch. He then came back with the
owner's permission. After some thirty minutes or so the maintenance people
were unable to remove the cap that covers the switch and notified the owner.
The owner tackled the job. He removed it, inserted a new switch, and had to
glue the cap back on because he broke whatever was supposed to hold it
place. When I got the boat in the water, I discovered that the switch was
inserted in reverse. Whenever I up the switch the motor went down and vise
versa. It's no big deal though this shouldn't be - especially on a new
boat.

I notified the owner and was told that if I can live with it, I could wait
and bring it in at the end of the season. I wasn't about to loose another
day of fishing and chose to wait. In the meantime I uncovered another
problem. The water wouldn't drain out of the anchor well. I tried a snake,
and it appeared to go some 15' or so and still the water wouldn't drain. I
then removed popup cover in the console's storage compartment to find it
full of water and that's where the snake curled itself. I tried inserting
the snake in storage compartment's drainage channel and it wouldn't go but a
few inches. It was blocked and so was its bilge exit. I couldn't drive a
snake from either end.

I also uncovered another problem. Whenever it rained or when I washed down
the boat all my supplied stored in my console compartment were getting wet
and it appeared to be dripping around the throttle's remote control
mounting. The dealer was also notified of this problem.



At the end of the season I brought the boat back to the dealer hoping he
would fix all my problems. He then delivered the boat to my home as
promised and told me that it took them seven hours to unplug the draining
channel and also drew insulation while fishing through the channel. This is
something I am definitely concerned about and don't quite know what to do
about. How does one check this out? After he left, I noticed that the
prop and the stern popup covers were damaged. It looks like they dropped
something on the prop and tried to pry the popups with a screwdriver or
something else and gouged the covers. Prior to bringing the boat to the
dealer, for fear of damaging the popup covers I made myself a tool to remove
the console's popup cover, and all this took me ten minutes. The only cover
that isn't damaged is the one in the console which I had removed and left it
open because I knew they would be working there. I wished I had removed all
the others. Evidently, whoever worked on the boat was never properly
instructed, never furnished the proper tool or didn't give a hoot.

The dealer delivered the boat to my home and guess what? He switched the
wires rather than repairing the switch and water is still dripping in the
console. It was too late in the season to go on with this, and truthfully I
don't ever want to return to this dealer. I will be checking with others
come May of next year.

Please give me some feedback.

For your information, this was the Panther Run Mariner located in Raymond,
Maine.


--
Ernie

Everyone dies, but not everyone lives.
A. Sachs

I can understand your frustration and there is no guarantee that the dealer
will do any better the next time..

However I would hate to see the dealer get away with poor and sloopy
customer service.. Sounds like he is hiring 'road kill' and isn't much
better himself..

I would expect that the dealer is able to back charge some of these repairs
to Bayliner and I would hate to think that he is pocketing this money
without performing the repairs your intitled to..

I would keep going back, make it his problem, not yours.. And make sure he
understand this..

--
My opinion and experience. FWIW

Steve
s/v Good Intentions

"Steve" wrote in message
...
I can understand your frustration and there is no guarantee that the
dealer
will do any better the next time..

However I would hate to see the dealer get away with poor and sloopy
customer service.. Sounds like he is hiring 'road kill' and isn't much
better himself..

I would expect that the dealer is able to back charge some of these
repairs
to Bayliner and I would hate to think that he is pocketing this money
without performing the repairs your intitled to..

I would keep going back, make it his problem, not yours.. And make
sure he
understand this..

--
My opinion and experience. FWIW

Steve
s/v Good Intentions

How many times is this guy going to post his tale of woe. He got
cheated on bottom paint, like "undercoating" a car. The dealer is
apparently incompetent. Maybe he can find another dealer, go to the
consumer affairs office of the state, contact the better business
bureau, complain to bayliner.

All these will work better than posting here over and over.

del cecchi

You already posted this earlier, and got good response. Stop
wallowing.
JR

Ernie wrote:

Remove X to reply

--------------------------------------------------------------
Home Page: http://www.seanet.com/~jasonrnorth

Exactly. Me thinks he's got an ax to grind. lol lol


"del cecchi" wrote in message
...

"Steve" wrote in message
...
I can understand your frustration and there is no guarantee that the
dealer
will do any better the next time..

However I would hate to see the dealer get away with poor and sloopy
customer service.. Sounds like he is hiring 'road kill' and isn't much
better himself..

I would expect that the dealer is able to back charge some of these
repairs
to Bayliner and I would hate to think that he is pocketing this money
without performing the repairs your intitled to..

I would keep going back, make it his problem, not yours.. And make
sure he
understand this..

--
My opinion and experience. FWIW

Steve
s/v Good Intentions

How many times is this guy going to post his tale of woe. He got
cheated on bottom paint, like "undercoating" a car. The dealer is
apparently incompetent. Maybe he can find another dealer, go to the
consumer affairs office of the state, contact the better business
bureau, complain to bayliner.

All these will work better than posting here over and over.

del cecchi

Okay guys, I will stop wallowing and will past it on to the dealer when the
boat comes out of winter storage. Thanks for the help.



"JR North" wrote in message
...
You already posted this earlier, and got good response. Stop
wallowing.
JR

Ernie wrote:

Remove X to reply

--------------------------------------------------------------
Home Page: http://www.seanet.com/~jasonrnorth