On Thursday, December 31, 2020 at 9:30:44 AM UTC-6, wrote:
On Thu, 31 Dec 2020 07:34:11 -0500, Keyser Söze
wrote:

On 12/30/20 2:00 PM, Keyser Söze wrote:
On 12/30/20 1:29 PM, Wayne B wrote:
On Wed, 30 Dec 2020 10:11:12 -0500, Keyser Söze
wrote:

Took a bit longer than usual, but I heard back from Apple with the
definitive answer that it will be shipping me a replacement iPad. The
analysis was that the charging port was indeed defective, and the on-off
switch was also out of spec, but working. So my iPad will be going to
the refurb factory and a new or refurb'ed unit will be shipped to me
this week and with the holiday, probably arrive next week. My first
Macbook was a refurb from Apple many years ago, and I couldn't tell it
from brand-new, so whatever I get back will be fine, with a new
machine warranty and eligible for AppleCare.

If this were a Dell or HP unit, I'd still be on the phone with the tech
guy reading off a script from Pakistan or India.


===

I've had very good results with HP equipment; rarely needing service
of any kind. Dell, not so much.


I have had some issues with HP gear and tech support over the years. If
I buy another printer, it won't be an HP. Dell tech support is pretty
terrible.



Replace iPad is supposedly on a FEDEX truck for delivery to me today.
With Dell or HP, I'd still be on hold with the tech rep in Pakistan
while he looks for answers in his scripts.
Dunno, I have never used HP or Dell tech support.
I will say Verizon support is less than useless. I am sending that LTE
router back. I never did find anyone who could even tell me what the
external antenna did (LTE or WiFi).
The process is ridiculous. At every step I needed to get my wife and
her phone involved since her name is on the account. In the end it was
just a bunch of blank texts and I am still not sure what they were
trying to tell me. I was supposed to be getting a call back from 3d
level support.

Level 1 was
"Is it plugged in"?
"Did you try unplugging it and plugging it back in"?

Level 2 was
"Do a factory reset". (stick a paper clip in that little hole)

I am still not sure what level 3 was going to be because we called the
business office and got an RMA/shipping label after screwing around
for 3 hours and never getting my call back. Nobody seemed to have any
actual knowledge about this router beyond what was in the
documentation online and that is pretty sparse. I am guessing LTE Home
is not a priority with them until 5G shows up. On my street, that may
be many years from now.

Oh dear god. what a circus

mk5000

As he rotated his jaw, Leo’s gaze flicked her way, his eyes lit with a wildness, his lip quirked, almost in amusement, and then he acted. His fist retaliated then his elbow, snapping Dmitri in the nose.--― Eve Langlais, When an Omega Snaps