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Why I like Apple, continued.
On Thu, 31 Dec 2020 07:34:11 -0500, Keyser Söze
wrote: On 12/30/20 2:00 PM, Keyser Söze wrote: On 12/30/20 1:29 PM, Wayne B wrote: On Wed, 30 Dec 2020 10:11:12 -0500, Keyser Söze wrote: Took a bit longer than usual, but I heard back from Apple with the definitive answer that it will be shipping me a replacement iPad. The analysis was that the charging port was indeed defective, and the on-off switch was also out of spec, but working. So my iPad will be going to the refurb factory and a new or refurb'ed unit will be shipped to me this week and with the holiday, probably arrive next week. My first Macbook was a refurb from Apple many years ago, and I couldn't tell it from brand-new, so whatever I get back will be fine, with a new machine warranty and eligible for AppleCare. If this were a Dell or HP unit, I'd still be on the phone with the tech guy reading off a script from Pakistan or India. === I've had very good results with HP equipment; rarely needing service of any kind.Â* Dell, not so much. I have had some issues with HP gear and tech support over the years. If I buy another printer, it won't be an HP. Dell tech support is pretty terrible. Replace iPad is supposedly on a FEDEX truck for delivery to me today. With Dell or HP, I'd still be on hold with the tech rep in Pakistan while he looks for answers in his scripts. Dunno, I have never used HP or Dell tech support. I will say Verizon support is less than useless. I am sending that LTE router back. I never did find anyone who could even tell me what the external antenna did (LTE or WiFi). The process is ridiculous. At every step I needed to get my wife and her phone involved since her name is on the account. In the end it was just a bunch of blank texts and I am still not sure what they were trying to tell me. I was supposed to be getting a call back from 3d level support. Level 1 was "Is it plugged in"? "Did you try unplugging it and plugging it back in"? Level 2 was "Do a factory reset". (stick a paper clip in that little hole) I am still not sure what level 3 was going to be because we called the business office and got an RMA/shipping label after screwing around for 3 hours and never getting my call back. Nobody seemed to have any actual knowledge about this router beyond what was in the documentation online and that is pretty sparse. I am guessing LTE Home is not a priority with them until 5G shows up. On my street, that may be many years from now. |
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