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Evinrude FICHT beats out Yamaha in JD Powers survey
FORT LAUDERDALE - Familiar names dominate the 2003 list of J.D. Customer
Satisfaction Award winners announced this morning at the Fort Lauderdale International Boat Show. Winners in the engine categories we 2-STROKE OUTBOARDS - Evinrude, followed by Yamaha and Mercury. 4-STROKE OUTBOARDS - Yamaha, for the second consecutive year, followed by Honda and Mercury. INBOARDS - PCM (Pleasurecraft Marine), followed by Indmar and MerCrusier. After receiving honorable mentions a few years ago, and a fairly close second place last year, FICHT is now #1 in customer satisfaction survey. |
Evinrude FICHT beats out Yamaha in JD Powers survey
Billgran wrote:
FORT LAUDERDALE - Familiar names dominate the 2003 list of J.D. Customer Satisfaction Award winners announced this morning at the Fort Lauderdale International Boat Show. Winners in the engine categories we 2-STROKE OUTBOARDS - Evinrude, followed by Yamaha and Mercury. 4-STROKE OUTBOARDS - Yamaha, for the second consecutive year, followed by Honda and Mercury. INBOARDS - PCM (Pleasurecraft Marine), followed by Indmar and MerCrusier. After receiving honorable mentions a few years ago, and a fairly close second place last year, FICHT is now #1 in customer satisfaction survey. Gee now there's the worst most dishonest bit of deceptive vested interest spam you've ever delivered Bill:-) Given that only people who have been on another planet would buy a Ficht or whatever you're calling it this week, it's not hard to say the percentage of satisfaction is high, what 3 out of 5?? Last time the 2 who's engines failed were left swinging by you & your dealer spruiking team. You will say & do most anything to try & make out that Ficht can ever work, but don't waste any more of your time or boaters money, it can't!!! Lean mixtures at any sort of power will lead to unreliable engines because of abnormal combustion leading to detonation when the mixture is returned to "normal"; just as it has with Ficht from the very beginning. I suppose the best evidence is that even your masters, that send you dealers out to spruik more falsehoods, can't get the story straight. It's no longer "Ficht" that's just the latest new name so you might trick a few more punters into thinking it's all different now, just as you do with VRO, but sorry same story a defective design is just that & for you to spam this NG again having cost many contributors money & boating enjoyment with your BS is right up there with your mate Harry the liar. K Harry's lie for the day : Harry is the only business owner in the US that encourages his employees to unionize to protect them from Himself. Eisboch Actually, two of my professional employees are in a union. I'm a union member myself, though I am no longer very active in the trades of its jurisdiction. I pay what you might call "placekeeper" dues. -- Harry Krause Honestly this lying simpleton has claimed to be an employer of "professionals" no less!!! What on social security for the mentally ill?? |
Evinrude FICHT beats out Yamaha in JD Powers survey
J.D. Power and Associates Reports:
Yamaha Sweeps Outboard Engine Awards New Boat Owners Report Fewest Problems With Four-Stroke EFI Engines FOR IMMEDIATE RELEASE: September 4, 2002 WESTLAKE VILLAGE, Calif.-Yamaha ranks highest in both two- and four-stroke outboard engine categories, according to the J.D. Power and Associates 2002 Marine Engine Competitive Information StudySM released today. The study is based on responses of nearly 12,000 consumers who purchased a new boat during the 2001 calendar year. Boat owners were asked about their on-the-water experience with their new outboard, sterndrive or inboard boat engines. Study results were calculated using an engine performance index, which includes eight engine attributes: ease of starting when engine is cold; ease of starting when engine is hot; quietness of the engine at cruising speed; ability of boat to accelerate rapidly; cruising speed of boat; engine fumes; cruise time/range between fuel stops; and the standard warranty coverage of the engine. Yamaha achieves the highest index score among two-stroke outboard engines, with high marks for reliability, ease of starting, and ability to accelerate rapidly, as well as warranty coverage and claim handling. Evinrude, with high marks for engine cruising speed, and Mercury, with strong performance in fuel economy and low engine fumes, follow Yamaha in the two-stroke engine segment rankings. In the four-stroke engine segment, Yamaha has strong performance in nearly every key engine attribute measured, particularly in the ability to accelerate rapidly and for cruising speed. Honda and Evinrude follow Yamaha in the four-stroke engine rankings. Honda receives high marks for quietness at cruising speed and low engine fumes. Since there are only two sterndrive engine manufacturers and three inboard engine manufacturers, no index scores were calculated or awards given in these segments. However, Volvo Penta performs particularly well in the sterndrive segment. Volvo is noted for ease of starting, rapid acceleration, cruising speed, fuel economy and warranty coverage. All three of the ski/wakeboard engine manufacturers-PCM, Indmar and Mercruiser-fare well in the inboard segment. PCM, the engine used in Correct Craft ski boats, performs particularly well in ease of starting, rapid acceleration and warranty coverage. Of the three major engine categories measured, consumers are most pleased with inboards, followed by sterndrives and outboards. Owners of ski/wakeboard boats equipped with inboard motors are not only significantly more satisfied with their engines, but also report less than half the number of problems than did owners of sterndrive- and outboard-powered boats. One issue boat owners repeatedly raised in the study is that the engine doesn't have enough power for the size of the boat or for their overall boating needs. "The study clearly indicates that consumers who select their own engine are significantly more satisfied with their propulsion than those who opt for the base boat-engine package," said Eric Sorensen, director of the marine practice at J.D. Power and Associates. "The importance of installing an engine with sufficient power cannot be overstated because it impacts so many elements of the boating experience. An underpowered boat will be a disappointment for the owner every time it's used and reflects poorly on both the engine and boat brands." The study indicates that engine warranty coverage, which includes the way warranty claims are handled, rates lower than any other engine-related attribute. "Handling warranty claims is one of the most important attributes in the minds of boat owners," Sorensen said. "People who buy boats also buy automobiles, and they're used to a much higher standard in both service and warranty-related performance. If marine engine manufactures want to build or even maintain customer loyalty, this is one key area to pay attention to. Given the importance to the owner, there are many manufacturers that need to make a concerted effort to improve in this area." Regarding quality, one-third of outboard-powered boat owners report engine-related problems. Owners of new boats with four-stroke electronic fuel injection (EFI) outboard engines report the fewest number of engine problems, while owners of boats with two-stroke carburated outboard engines report the most problems, according to the study. Consumers who purchased a new boat equipped with a two-stroke outboard engine report twice as many problems as those who purchased a boat equipped with a four-stroke outboard engine. In general, the study finds that for both two- and four-stroke engines, the larger the engine, the fewer the reported problems. "Among the five technologies used in outboard engines, the quality level of four-stroke EFI and carburated engines is unparalleled," Sorensen said. "In additional to quality, four-stroke engines are cleaner and quieter than two-stroke engines and are very fuel efficient. The fact that they weigh and cost more, and don't accelerate as rapidly as two-strokes is not much of a deterrent for many boat owners." Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. Media e-mail contact: or . No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpa.com Jack "Billgran" wrote in message om... FORT LAUDERDALE - Familiar names dominate the 2003 list of J.D. Customer Satisfaction Award winners announced this morning at the Fort Lauderdale International Boat Show. Winners in the engine categories we 2-STROKE OUTBOARDS - Evinrude, followed by Yamaha and Mercury. 4-STROKE OUTBOARDS - Yamaha, for the second consecutive year, followed by Honda and Mercury. INBOARDS - PCM (Pleasurecraft Marine), followed by Indmar and MerCrusier. After receiving honorable mentions a few years ago, and a fairly close second place last year, FICHT is now #1 in customer satisfaction survey. |
Evinrude FICHT beats out Yamaha in JD Powers survey
K Smith wrote:
You will say & do most anything ... This is one of the many times when you would have benefited by keeping very quiet ... As one of those here who notice that every single time you post something you make a complete fool of yourself let me share a quote I heard this morning that applies your posts: "Insanity is defined as doing the same thing over and over and expecting the results to be different." The results of your posts don't change, K. Rick |
Evinrude FICHT beats out Yamaha in JD Powers survey
The only thing JD Powers actually reveals is which particular company
contracted for the survey this year (and therefore got to "influence" the wording of the questions to predetermine the outcome.) Example: "If you were stuck on a desert Island with two outboards, and one was a FICHT that had a full tank of fuel and the other was a non-Ficht that was missing a prop, which motor would you hang off the back of your driftwood raft?" Lo and behold, consumers prefer FICHT! I'm not wading into the FICHT vs the world controversy. I'm not an outboard guy. But I can tell you that a JD Powers survey is a private product that is sold to industry by a private company. How many people would pay the bill in the end unless the survey showed their company just stomping the field? |
Evinrude FICHT beats out Yamaha in JD Powers survey
Say it isn't so. :^) They gotta be honest. See their page at
http://www.jdpower.com/cc/boats/about/about_ratings.asp It'll tell you so! -JimL Gould 0738 wrote: The only thing JD Powers actually reveals is which particular company contracted for the survey this year (and therefore got to "influence" the wording of the questions to predetermine the outcome.) Example: "If you were stuck on a desert Island with two outboards, and one was a FICHT that had a full tank of fuel and the other was a non-Ficht that was missing a prop, which motor would you hang off the back of your driftwood raft?" Lo and behold, consumers prefer FICHT! I'm not wading into the FICHT vs the world controversy. I'm not an outboard guy. But I can tell you that a JD Powers survey is a private product that is sold to industry by a private company. How many people would pay the bill in the end unless the survey showed their company just stomping the field? |
Evinrude FICHT beats out Yamaha in JD Powers survey
I would believe and trust Consumer Reports. But not JD Powers.
Jack "Gould 0738" wrote in message ... The only thing JD Powers actually reveals is which particular company contracted for the survey this year (and therefore got to "influence" the wording of the questions to predetermine the outcome.) Example: "If you were stuck on a desert Island with two outboards, and one was a FICHT that had a full tank of fuel and the other was a non-Ficht that was missing a prop, which motor would you hang off the back of your driftwood raft?" Lo and behold, consumers prefer FICHT! I'm not wading into the FICHT vs the world controversy. I'm not an outboard guy. But I can tell you that a JD Powers survey is a private product that is sold to industry by a private company. How many people would pay the bill in the end unless the survey showed their company just stomping the field? |
Evinrude FICHT beats out Yamaha in JD Powers survey
Say it isn't so. :^) They gotta be honest. See their page at
http://www.jdpower.com/cc/boats/about/about_ratings.asp It'll tell you so! -JimL Note that they disclaim any responsibility for product ranking. "We're just the messenger, reporting what the public says in surveys. We don't test, evaluate, or offer our own opinions on anything." Makes them very unlike Consumer Reports. Even CR has some problems. They rely too heavily on historical trends being projected into the future and do not allow for product improvements or design changes. (Example, one year CR rated the Toyota Corrolla well above the Chevy Nova. Chevy Nova had a poor repair history compared to Toyota, was one of the main reasons. Ahem! That particular year the Chevy and the Toyota were coming down the exact same assembly line at NUMMI motors in California, and the primary difference was the piece of chromed plastic on the trunk and the dashboard that said either "Nova" or "Corrolla".) Anybody with an IQ 3 above a tree can design survey questions that are going to get predictable responses. (Extreme example): Would you rather eat: 1. A nice, tender, fat, juicy, sizzling steak hot off the grill. 2. A limp bit of warm, wilted lettuce without dressing. After asking the question 1000 times, we could allow the American Beef Producers Association to proclaim: "J.D. Pourless Survey proves America prefers beef for dinner! Vegans in serious decline!" (quote for Powers page) What makes J.D. Power consumer ratings so different? Since 1968, J.D. Power and Associates has been conducting quality and customer satisfaction research based on survey responses from millions of consumers worldwide. We do not rely on "expert opinion." Our product and service rankings in no way reflect the opinions or preferences of the firm, and we do not review, judge or test products and services ourselves. We represent the voice of the customer by translating survey responses into information that companies worldwide use to improve quality and customer satisfaction, as well as to help consumers make better decisions. J.D. Power and Associates has developed and maintains one of the largest, most comprehensive historical customer satisfaction databases in existence, which includes feedback on virtually all aspects of the shopping, buying, and product and service ownership experience. |
Evinrude FICHT beats out Yamaha in JD Powers survey
So, Gould, are you suggesting Yamaha, and Mercury didn't pay for inclusion in
the survey? How about the others? Think they didn't pay to play? Results of the survey may indeed be inaccurate, but has Bayliner ever placed well? Butch |
Evinrude FICHT beats out Yamaha in JD Powers survey
So, Gould, are you suggesting Yamaha, and Mercury didn't pay for inclusion in
the survey? How about the others? Think they didn't pay to play? The survey company doesn't just wake up some morning, yawn and stretch, and say, "I think it's time to do outboard motors!" What happens in these situations is that the survey company has salespeople who are continuously pitching prospective clients about the incredible value that the marketing research will bring to the company's business. In fact, the survey company will be glad to conduct a survey in the prospect's industry for the small sum of just $XXXXXX.XX. The surveys are performed for individual, corporate, clients. The questions can easily be shaped so that the answers are predictable. Suppose that Anchor Company A agreed to have J.D. Pourboy Surveys do a survey among boaters to determine what sort of ground tackle people prefer. J.D. Pourboy Surveys will charge Anchor Company A a $10,000 retainer, $10 apiece for mailing 4,000 surveys, and another $10k to tabulate the results. (The whole project can be completed by two part time employees in about a month). Now, when JD Pourboy shows up at the Anchor CO office wth survey in hand and says, "Well, we ran the survey. Everybody says your gear is crap and they'd rather use a concrete block on a kite string than one of your anchors and rode"..........you suppose the Anchor Co is going to be happy to write that check for the final $50k? No, no, no. So, how does J.D. Pourboy make sure that Anchor Co come out mile ahead of the competition? Anchor Co is the only maker of anchors that includes a buoy and a release line as standard equipment. Questions are designed that get affirmations from surfey takers that ease of release and the ability to know the anchor's actual position are critically important and make a product better. Another technique is the not-so-blind mailing list. Anchor Co A has the names and addresses of several thousand people who have bought a single Anchor Co A hook, and even the names of several hundred people who have purchased two or three over the years. (satisfied customers) Using the mailing list provided by the Anchor Company itself as a major portion of the survey mailing is a sure way to get a high percentage of favorable responses. When Consumer Reports does a study, you need to buy the magazine to get the information. That's how they make their money. Every pay anything to see the results of a JD Powers Survey? Ask yourself; "How do they make any money?" |
Evinrude FICHT beats out Yamaha in JD Powers survey
Are you basing this on actual knowledge of the way J.D.Power opertes or are
you basing this on what could happen? In the automotive industry all manufacturers buy them, but only a few get the top rating. "Gould 0738" wrote in message ... So, Gould, are you suggesting Yamaha, and Mercury didn't pay for inclusion in the survey? How about the others? Think they didn't pay to play? The survey company doesn't just wake up some morning, yawn and stretch, and say, "I think it's time to do outboard motors!" What happens in these situations is that the survey company has salespeople who are continuously pitching prospective clients about the incredible value that the marketing research will bring to the company's business. In fact, the survey company will be glad to conduct a survey in the prospect's industry for the small sum of just $XXXXXX.XX. The surveys are performed for individual, corporate, clients. The questions can easily be shaped so that the answers are predictable. Suppose that Anchor Company A agreed to have J.D. Pourboy Surveys do a survey among boaters to determine what sort of ground tackle people prefer. J.D. Pourboy Surveys will charge Anchor Company A a $10,000 retainer, $10 apiece for mailing 4,000 surveys, and another $10k to tabulate the results. (The whole project can be completed by two part time employees in about a month). Now, when JD Pourboy shows up at the Anchor CO office wth survey in hand and says, "Well, we ran the survey. Everybody says your gear is crap and they'd rather use a concrete block on a kite string than one of your anchors and rode"..........you suppose the Anchor Co is going to be happy to write that check for the final $50k? No, no, no. So, how does J.D. Pourboy make sure that Anchor Co come out mile ahead of the competition? Anchor Co is the only maker of anchors that includes a buoy and a release line as standard equipment. Questions are designed that get affirmations from surfey takers that ease of release and the ability to know the anchor's actual position are critically important and make a product better. Another technique is the not-so-blind mailing list. Anchor Co A has the names and addresses of several thousand people who have bought a single Anchor Co A hook, and even the names of several hundred people who have purchased two or three over the years. (satisfied customers) Using the mailing list provided by the Anchor Company itself as a major portion of the survey mailing is a sure way to get a high percentage of favorable responses. When Consumer Reports does a study, you need to buy the magazine to get the information. That's how they make their money. Every pay anything to see the results of a JD Powers Survey? Ask yourself; "How do they make any money?" |
Evinrude FICHT beats out Yamaha in JD Powers survey
Gould seems to be seeing black helocopters everywhere he looks. If only
Yamaha had bought the survey, they would have come out number one. "JDavis1277" wrote in message ... So, Gould, are you suggesting Yamaha, and Mercury didn't pay for inclusion in the survey? How about the others? Think they didn't pay to play? Results of the survey may indeed be inaccurate, but has Bayliner ever placed well? Butch |
Evinrude FICHT beats out Yamaha in JD Powers survey
Are you basing this on actual knowledge of the way J.D.Power opertes or are
you basing this on what could happen? In the automotive industry all manufacturers buy them, but only a few get the top rating. Aren't you the same guy that just made the wise ass personal remark? See that black helicopter outside? It's got a rotor on top. Go sit on it. And spin. :-) Then when you're done getting even dizzier, I'll suggest an exercise for you that will allow you, or any other thinking person, to draw a personal conclusion. Wouldn't expect you to take the word of a black helicopterist. Is that JD Power "survey" that supposedly proves Cobalt boats are the be all and end all of everything afloat still around? If so, take a look at the rankings list. As I recall, there's a big, gold colored #1, or a blue ribbon, or some other abso-friggin lutely non-objective bit of colorful artwork tagged to the Cobalt name. Is this the way a scientific and objective study reports findings? Why is it that JD Powers wants to be *absolutely certain* nobody misses Cobalt at the top of the heap? Then look at the other boats that didn't fare so well. Notice that the survey doesn't use any real statistics, just a group of choices from "really good" to "POS" How many points separate really good from POS. Is the scale standardized between one question and the next, or one brand and the next? There is no way to know. For a good many people, this kind of presentation is completely believable. As long as that remains the case, there is a bright future for the private survey companies. As far as the automotive industry goes, I worked in autos for about 20 years. I was a partner in a new car dealership for a while, and I've served on marketing committees for Chrysler and Subaru. I am very well acquainted with JD Powers and how the whole survey business is operated. |
Evinrude FICHT beats out Yamaha in JD Powers survey
Gould 0738 wrote:
So, Gould, are you suggesting Yamaha, and Mercury didn't pay for inclusion in the survey? How about the others? Think they didn't pay to play? The survey company doesn't just wake up some morning, yawn and stretch, and say, "I think it's time to do outboard motors!" What happens in these situations is that the survey company has salespeople who are continuously pitching prospective clients about the incredible value that the marketing research will bring to the company's business. In fact, the survey company will be glad to conduct a survey in the prospect's industry for the small sum of just $XXXXXX.XX. The surveys are performed for individual, corporate, clients. The questions can easily be shaped so that the answers are predictable. Suppose that Anchor Company A agreed to have J.D. Pourboy Surveys do a survey among boaters to determine what sort of ground tackle people prefer. J.D. Pourboy Surveys will charge Anchor Company A a $10,000 retainer, $10 apiece for mailing 4,000 surveys, and another $10k to tabulate the results. (The whole project can be completed by two part time employees in about a month). Now, when JD Pourboy shows up at the Anchor CO office wth survey in hand and says, "Well, we ran the survey. Everybody says your gear is crap and they'd rather use a concrete block on a kite string than one of your anchors and rode"..........you suppose the Anchor Co is going to be happy to write that check for the final $50k? No, no, no. So, how does J.D. Pourboy make sure that Anchor Co come out mile ahead of the competition? Anchor Co is the only maker of anchors that includes a buoy and a release line as standard equipment. Questions are designed that get affirmations from surfey takers that ease of release and the ability to know the anchor's actual position are critically important and make a product better. Another technique is the not-so-blind mailing list. Anchor Co A has the names and addresses of several thousand people who have bought a single Anchor Co A hook, and even the names of several hundred people who have purchased two or three over the years. (satisfied customers) Using the mailing list provided by the Anchor Company itself as a major portion of the survey mailing is a sure way to get a high percentage of favorable responses. When Consumer Reports does a study, you need to buy the magazine to get the information. That's how they make their money. Every pay anything to see the results of a JD Powers Survey? Ask yourself; "How do they make any money?" I participated in a Powers survey on my Yamahfa F225. It was straightforward and met generally accepted, legit survey standards. There were several ways to respond to different parts of the survey, on a 1-20 scale and on an excellent to poor scale. I see a lot of these kind of surveys and I even write some from time to time. You're way over the top on this Chuck. |
Evinrude FICHT beats out Yamaha in JD Powers survey
I participated in a Powers survey on my Yamahfa F225. It was
straightforward and met generally accepted, legit survey standards. There were several ways to respond to different parts of the survey, on a 1-20 scale and on an excellent to poor scale. I see a lot of these kind of surveys and I even write some from time to time. You're way over the top on this Chuck. You think? I think you're so thrilled that JD Powers has come up with something that refutes Karen Smith you'd chisel into the nearest rock if you had the tools handy. :-) You should know better, Harry. Particularly since you have "helped write" similar surveys. The fish you catch depend entirely on the bait you use. |
Evinrude FICHT beats out Yamaha in JD Powers survey
I understand that surveys can be biased, I just have never heard that JD
Powers is considered a bias survey. Your comment is not consistent with what I have read other places. Since companies not only want to know when they are doing good, but what they need to do to improve, they would still buy the survey to see the consumers perception of their product. While my "black helicopter" comment was smart ass, it does seem to be an accurate of your perception of JD Powers. "Gould 0738" wrote in message ... Are you basing this on actual knowledge of the way J.D.Power opertes or are you basing this on what could happen? In the automotive industry all manufacturers buy them, but only a few get the top rating. Aren't you the same guy that just made the wise ass personal remark? See that black helicopter outside? It's got a rotor on top. Go sit on it. And spin. :-) Then when you're done getting even dizzier, I'll suggest an exercise for you that will allow you, or any other thinking person, to draw a personal conclusion. Wouldn't expect you to take the word of a black helicopterist. Is that JD Power "survey" that supposedly proves Cobalt boats are the be all and end all of everything afloat still around? If so, take a look at the rankings list. As I recall, there's a big, gold colored #1, or a blue ribbon, or some other abso-friggin lutely non-objective bit of colorful artwork tagged to the Cobalt name. Is this the way a scientific and objective study reports findings? Why is it that JD Powers wants to be *absolutely certain* nobody misses Cobalt at the top of the heap? Then look at the other boats that didn't fare so well. Notice that the survey doesn't use any real statistics, just a group of choices from "really good" to "POS" How many points separate really good from POS. Is the scale standardized between one question and the next, or one brand and the next? There is no way to know. For a good many people, this kind of presentation is completely believable. As long as that remains the case, there is a bright future for the private survey companies. As far as the automotive industry goes, I worked in autos for about 20 years. I was a partner in a new car dealership for a while, and I've served on marketing committees for Chrysler and Subaru. I am very well acquainted with JD Powers and how the whole survey business is operated. |
Evinrude FICHT beats out Yamaha in JD Powers survey
If you go to JD Powers web site they have reviewed many different models and
products ( http://www.jdpower.com/cc ). If the survey was controlled by the manufacturer, I would not have expected Sea Ray to come in number 1, and Bayliner and Maxum to be next to the last, since they are all owned by the same company. Yes, survey can be biased and yes companies can pay to get a survey to say anything they want, but I don't think the facts back up your claim that JD Powers can be bought to say anything you want. "Gould 0738" wrote in message ... Are you basing this on actual knowledge of the way J.D.Power opertes or are you basing this on what could happen? In the automotive industry all manufacturers buy them, but only a few get the top rating. Aren't you the same guy that just made the wise ass personal remark? See that black helicopter outside? It's got a rotor on top. Go sit on it. And spin. :-) Then when you're done getting even dizzier, I'll suggest an exercise for you that will allow you, or any other thinking person, to draw a personal conclusion. Wouldn't expect you to take the word of a black helicopterist. Is that JD Power "survey" that supposedly proves Cobalt boats are the be all and end all of everything afloat still around? If so, take a look at the rankings list. As I recall, there's a big, gold colored #1, or a blue ribbon, or some other abso-friggin lutely non-objective bit of colorful artwork tagged to the Cobalt name. Is this the way a scientific and objective study reports findings? Why is it that JD Powers wants to be *absolutely certain* nobody misses Cobalt at the top of the heap? Then look at the other boats that didn't fare so well. Notice that the survey doesn't use any real statistics, just a group of choices from "really good" to "POS" How many points separate really good from POS. Is the scale standardized between one question and the next, or one brand and the next? There is no way to know. For a good many people, this kind of presentation is completely believable. As long as that remains the case, there is a bright future for the private survey companies. As far as the automotive industry goes, I worked in autos for about 20 years. I was a partner in a new car dealership for a while, and I've served on marketing committees for Chrysler and Subaru. I am very well acquainted with JD Powers and how the whole survey business is operated. |
Evinrude FICHT beats out Yamaha in JD Powers survey
"Insanity is defined as doing the same thing over and over and expecting
the results to be different." The results of your posts don't change, K. Looks like the content doesn't either. Rick |
Evinrude FICHT beats out Yamaha in JD Powers survey
Karen,
I know for a *fact* that Harry owned an early Opti. I don't agree with his OT provoking. But I know what I know too. -W "K Smith" wrote in message ... Harry Krause wrote: Gould 0738 wrote: So, Gould, are you suggesting Yamaha, and Mercury didn't pay for inclusion in the survey? How about the others? Think they didn't pay to play? The survey company doesn't just wake up some morning, yawn and stretch, and say, "I think it's time to do outboard motors!" What happens in these situations is that the survey company has salespeople who are continuously pitching prospective clients about the incredible value that the marketing research will bring to the company's business. In fact, the survey company will be glad to conduct a survey in the prospect's industry for the small sum of just $XXXXXX.XX. The surveys are performed for individual, corporate, clients. The questions can easily be shaped so that the answers are predictable. Suppose that Anchor Company A agreed to have J.D. Pourboy Surveys do a survey among boaters to determine what sort of ground tackle people prefer. J.D. Pourboy Surveys will charge Anchor Company A a $10,000 retainer, $10 apiece for mailing 4,000 surveys, and another $10k to tabulate the results. (The whole project can be completed by two part time employees in about a month). Now, when JD Pourboy shows up at the Anchor CO office wth survey in hand and says, "Well, we ran the survey. Everybody says your gear is crap and they'd rather use a concrete block on a kite string than one of your anchors and rode"..........you suppose the Anchor Co is going to be happy to write that check for the final $50k? No, no, no. So, how does J.D. Pourboy make sure that Anchor Co come out mile ahead of the competition? Anchor Co is the only maker of anchors that includes a buoy and a release line as standard equipment. Questions are designed that get affirmations from surfey takers that ease of release and the ability to know the anchor's actual position are critically important and make a product better. Another technique is the not-so-blind mailing list. Anchor Co A has the names and addresses of several thousand people who have bought a single Anchor Co A hook, and even the names of several hundred people who have purchased two or three over the years. (satisfied customers) Using the mailing list provided by the Anchor Company itself as a major portion of the survey mailing is a sure way to get a high percentage of favorable responses. When Consumer Reports does a study, you need to buy the magazine to get the information. That's how they make their money. Every pay anything to see the results of a JD Powers Survey? Ask yourself; "How do they make any money?" I participated in a Powers survey on my Yamahfa F225. It was straightforward and met generally accepted, legit survey standards. Lies upon lies nothing more!! Harry does not & probably never will "own" any OB nor boat. BS absolute BS he slimes his way into the graces of real boat owners, then pretends it's "his" boat till they shop him & tell him to **** off. It happened very quickly with the lie lobster boat but because the real owner of the Parker is obviously a busy bloke it's taking longer this time, so the liar of all time has a problem he can't explain why the boat isn't used, so he reverts back to his original lie that he's using "his" other lie the custom naval architect designed & custom built 36ft lobster boat. There were several ways to respond to different parts of the survey, on a 1-20 scale and on an excellent to poor scale. Gee he's seen the survey form?? probably not!! more likely it's been in a boating magazine where he gathers many of his lies. I see a lot of these kind of surveys and I even write some from time to time. You're way over the top on this Chuck. Another "I am" lie from Harry!!! Is there no end to his BS!!! He can't write, has never written nor understood anything here, he just pastes deceptive lefty articles or plagiarises others in the NG. He's near illiterate proving once & for all the reason he can't substantiate any of his education lies from 3 yrs of med to 4 degrees 2 masters is because it's ALL untrue. I have to comment this time even Chuck, an actual real writer, can't stay silent, good on ya Chuckster. K |
Evinrude FICHT beats out Yamaha in JD Powers survey
"K Smith" wrote in message ... snip And thanks to all!!! so just to keep the record straight; again Billgran has been caught spamming this NG with deceptive Ficht BS, as he has from the beginning of this consumer funded disaster. Don't buy Ficht no matter what new name they put on it!! from anyone, not ever!!!! K I always wondered if these surveys were like getting "voted Motor Trend Car of the Year". :-) Anyway they don't really address the issue with the DFI motors, reliability. This is more an initial quality thing. And it shows that most boat buyers are sort of clueless. The DFI motors have a lot of very nice performance attributes. Lower gas and oil consumption, although did merc ever figure out why some Optimaxes were sucking oil? No smoke, nice smooth idle, start right up without having to know the magic spell. The only negative aspect was weight to some extent, and medium to long term reliability. Yes I know Ficht had a bad early life failure rate, but incompetent management could screw up a concrete block. In a few years we will know if the Bombardier Ficht and ETech motors are in fact reliable in normal service. Of course I wonder if there will ever be 20 year old Fichts and Optimaxes buzzing around minnesota lakes like there are 20 year old carb'd motors. Or will 2 stroke outboards go the way of 2 stroke motorcycles. Killed by zealous bureaucrats in the name of Sacred Gaia. We shall see what we shall see. del cecchi |
Evinrude FICHT beats out Yamaha in JD Powers survey
Jack Rye wrote:
J.D. Power and Associates Reports: Yamaha Sweeps Outboard Engine Awards New Boat Owners Report Fewest Problems With Four-Stroke EFI Engines FOR IMMEDIATE RELEASE: September 4, 2002 WESTLAKE VILLAGE, Calif.-Yamaha ranks highest in both two- and four-stroke outboard engine categories, according to the J.D. Power and Associates 2002 Marine Engine Competitive Information StudySM released today. The study is based on responses of nearly 12,000 consumers who purchased a new boat during the 2001 calendar year. Boat owners were asked about their on-the-water experience with their new outboard, sterndrive or inboard boat engines. Study results were calculated using an engine performance index, which includes eight engine attributes: ease of starting when engine is cold; ease of starting when engine is hot; quietness of the engine at cruising speed; ability of boat to accelerate rapidly; cruising speed of boat; engine fumes; cruise time/range between fuel stops; and the standard warranty coverage of the engine. Yamaha achieves the highest index score among two-stroke outboard engines, with high marks for reliability, ease of starting, and ability to accelerate rapidly, as well as warranty coverage and claim handling. Evinrude, with high marks for engine cruising speed, and Mercury, with strong performance in fuel economy and low engine fumes, follow Yamaha in the two-stroke engine segment rankings. In the four-stroke engine segment, Yamaha has strong performance in nearly every key engine attribute measured, particularly in the ability to accelerate rapidly and for cruising speed. Honda and Evinrude follow Yamaha in the four-stroke engine rankings. Honda receives high marks for quietness at cruising speed and low engine fumes. Since there are only two sterndrive engine manufacturers and three inboard engine manufacturers, no index scores were calculated or awards given in these segments. However, Volvo Penta performs particularly well in the sterndrive segment. Volvo is noted for ease of starting, rapid acceleration, cruising speed, fuel economy and warranty coverage. All three of the ski/wakeboard engine manufacturers-PCM, Indmar and Mercruiser-fare well in the inboard segment. PCM, the engine used in Correct Craft ski boats, performs particularly well in ease of starting, rapid acceleration and warranty coverage. Of the three major engine categories measured, consumers are most pleased with inboards, followed by sterndrives and outboards. Owners of ski/wakeboard boats equipped with inboard motors are not only significantly more satisfied with their engines, but also report less than half the number of problems than did owners of sterndrive- and outboard-powered boats. One issue boat owners repeatedly raised in the study is that the engine doesn't have enough power for the size of the boat or for their overall boating needs. "The study clearly indicates that consumers who select their own engine are significantly more satisfied with their propulsion than those who opt for the base boat-engine package," said Eric Sorensen, director of the marine practice at J.D. Power and Associates. "The importance of installing an engine with sufficient power cannot be overstated because it impacts so many elements of the boating experience. An underpowered boat will be a disappointment for the owner every time it's used and reflects poorly on both the engine and boat brands." The study indicates that engine warranty coverage, which includes the way warranty claims are handled, rates lower than any other engine-related attribute. "Handling warranty claims is one of the most important attributes in the minds of boat owners," Sorensen said. "People who buy boats also buy automobiles, and they're used to a much higher standard in both service and warranty-related performance. If marine engine manufactures want to build or even maintain customer loyalty, this is one key area to pay attention to. Given the importance to the owner, there are many manufacturers that need to make a concerted effort to improve in this area." Regarding quality, one-third of outboard-powered boat owners report engine-related problems. Owners of new boats with four-stroke electronic fuel injection (EFI) outboard engines report the fewest number of engine problems, while owners of boats with two-stroke carburated outboard engines report the most problems, according to the study. Consumers who purchased a new boat equipped with a two-stroke outboard engine report twice as many problems as those who purchased a boat equipped with a four-stroke outboard engine. In general, the study finds that for both two- and four-stroke engines, the larger the engine, the fewer the reported problems. "Among the five technologies used in outboard engines, the quality level of four-stroke EFI and carburated engines is unparalleled," Sorensen said. "In additional to quality, four-stroke engines are cleaner and quieter than two-stroke engines and are very fuel efficient. The fact that they weigh and cost more, and don't accelerate as rapidly as two-strokes is not much of a deterrent for many boat owners." Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. Media e-mail contact: or . No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpa.com & the paying winner is??? K Jack "Billgran" wrote in message om... FORT LAUDERDALE - Familiar names dominate the 2003 list of J.D. Customer Satisfaction Award winners announced this morning at the Fort Lauderdale International Boat Show. Winners in the engine categories we 2-STROKE OUTBOARDS - Evinrude, followed by Yamaha and Mercury. 4-STROKE OUTBOARDS - Yamaha, for the second consecutive year, followed by Honda and Mercury. INBOARDS - PCM (Pleasurecraft Marine), followed by Indmar and MerCrusier. After receiving honorable mentions a few years ago, and a fairly close second place last year, FICHT is now #1 in customer satisfaction survey. |
Evinrude FICHT beats out Yamaha in JD Powers survey
Harry Krause wrote:
On Fri, 31 Oct 2003 19:28:34 -0500, Harry Krause wrote: Gould 0738 wrote: So, Gould, are you suggesting Yamaha, and Mercury didn't pay for inclusion in the survey? How about the others? Think they didn't pay to play? The survey company doesn't just wake up some morning, yawn and stretch, and say, "I think it's time to do outboard motors!" What happens in these situations is that the survey company has salespeople who are continuously pitching prospective clients about the incredible value that the marketing research will bring to the company's business. In fact, the survey company will be glad to conduct a survey in the prospect's industry for the small sum of just $XXXXXX.XX. The surveys are performed for individual, corporate, clients. The questions can easily be shaped so that the answers are predictable. Suppose that Anchor Company A agreed to have J.D. Pourboy Surveys do a survey among boaters to determine what sort of ground tackle people prefer. J.D. Pourboy Surveys will charge Anchor Company A a $10,000 retainer, $10 apiece for mailing 4,000 surveys, and another $10k to tabulate the results. (The whole project can be completed by two part time employees in about a month). Now, when JD Pourboy shows up at the Anchor CO office wth survey in hand and says, "Well, we ran the survey. Everybody says your gear is crap and they'd rather use a concrete block on a kite string than one of your anchors and rode"..........you suppose the Anchor Co is going to be happy to write that check for the final $50k? No, no, no. So, how does J.D. Pourboy make sure that Anchor Co come out mile ahead of the competition? Anchor Co is the only maker of anchors that includes a buoy and a release line as standard equipment. Questions are designed that get affirmations from surfey takers that ease of release and the ability to know the anchor's actual position are critically important and make a product better. Another technique is the not-so-blind mailing list. Anchor Co A has the names and addresses of several thousand people who have bought a single Anchor Co A hook, and even the names of several hundred people who have purchased two or three over the years. (satisfied customers) Using the mailing list provided by the Anchor Company itself as a major portion of the survey mailing is a sure way to get a high percentage of favorable responses. When Consumer Reports does a study, you need to buy the magazine to get the information. That's how they make their money. Every pay anything to see the results of a JD Powers Survey? Ask yourself; "How do they make any money?" I participated in a Powers survey on my Yamahfa F225. It was straightforward and met generally accepted, legit survey standards. There were several ways to respond to different parts of the survey, on a 1-20 scale and on an excellent to poor scale. I see a lot of these kind of surveys and I even write some from time to time. You're way over the top on this Chuck. Make that a 1-10 scale, not a 1-20 scale. Sheesh. And thanks to all!!! so just to keep the record straight; again Billgran has been caught spamming this NG with deceptive Ficht BS, as he has from the beginning of this consumer funded disaster. Don't buy Ficht no matter what new name they put on it!! from anyone, not ever!!!! K |
Evinrude FICHT beats out Yamaha in JD Powers survey
Harry Krause wrote:
Gould 0738 wrote: So, Gould, are you suggesting Yamaha, and Mercury didn't pay for inclusion in the survey? How about the others? Think they didn't pay to play? The survey company doesn't just wake up some morning, yawn and stretch, and say, "I think it's time to do outboard motors!" What happens in these situations is that the survey company has salespeople who are continuously pitching prospective clients about the incredible value that the marketing research will bring to the company's business. In fact, the survey company will be glad to conduct a survey in the prospect's industry for the small sum of just $XXXXXX.XX. The surveys are performed for individual, corporate, clients. The questions can easily be shaped so that the answers are predictable. Suppose that Anchor Company A agreed to have J.D. Pourboy Surveys do a survey among boaters to determine what sort of ground tackle people prefer. J.D. Pourboy Surveys will charge Anchor Company A a $10,000 retainer, $10 apiece for mailing 4,000 surveys, and another $10k to tabulate the results. (The whole project can be completed by two part time employees in about a month). Now, when JD Pourboy shows up at the Anchor CO office wth survey in hand and says, "Well, we ran the survey. Everybody says your gear is crap and they'd rather use a concrete block on a kite string than one of your anchors and rode"..........you suppose the Anchor Co is going to be happy to write that check for the final $50k? No, no, no. So, how does J.D. Pourboy make sure that Anchor Co come out mile ahead of the competition? Anchor Co is the only maker of anchors that includes a buoy and a release line as standard equipment. Questions are designed that get affirmations from surfey takers that ease of release and the ability to know the anchor's actual position are critically important and make a product better. Another technique is the not-so-blind mailing list. Anchor Co A has the names and addresses of several thousand people who have bought a single Anchor Co A hook, and even the names of several hundred people who have purchased two or three over the years. (satisfied customers) Using the mailing list provided by the Anchor Company itself as a major portion of the survey mailing is a sure way to get a high percentage of favorable responses. When Consumer Reports does a study, you need to buy the magazine to get the information. That's how they make their money. Every pay anything to see the results of a JD Powers Survey? Ask yourself; "How do they make any money?" I participated in a Powers survey on my Yamahfa F225. It was straightforward and met generally accepted, legit survey standards. Lies upon lies nothing more!! Harry does not & probably never will "own" any OB nor boat. BS absolute BS he slimes his way into the graces of real boat owners, then pretends it's "his" boat till they shop him & tell him to **** off. It happened very quickly with the lie lobster boat but because the real owner of the Parker is obviously a busy bloke it's taking longer this time, so the liar of all time has a problem he can't explain why the boat isn't used, so he reverts back to his original lie that he's using "his" other lie the custom naval architect designed & custom built 36ft lobster boat. There were several ways to respond to different parts of the survey, on a 1-20 scale and on an excellent to poor scale. Gee he's seen the survey form?? probably not!! more likely it's been in a boating magazine where he gathers many of his lies. I see a lot of these kind of surveys and I even write some from time to time. You're way over the top on this Chuck. Another "I am" lie from Harry!!! Is there no end to his BS!!! He can't write, has never written nor understood anything here, he just pastes deceptive lefty articles or plagiarises others in the NG. He's near illiterate proving once & for all the reason he can't substantiate any of his education lies from 3 yrs of med to 4 degrees 2 masters is because it's ALL untrue. I have to comment this time even Chuck, an actual real writer, can't stay silent, good on ya Chuckster. K |
Evinrude FICHT beats out Yamaha in JD Powers survey
Jack Rye wrote:
.D. Power and Associates Reports: Technology Plays Major Role in Marine Engine Purchase Decisions by Consumers Evinrude and Yamaha Rank Highest in Customer Satisfaction Among Outboard Engines and Pleasurecraft Engine Group Ranks Highest Among Inboard Engines FOR IMMEDIATE RELEASE: October 30, 2003 WESTLAKE VILLAGE, Calif.-Less than one-third of boat owners indicate that they thoroughly understand the benefits of different marine engine technologies available on the market today and that engine technology plays a major role in their engine purchase decision, according to the J.D. Power and Associates 2003 Marine Engine Competitive Information StudySM released today. Among the more than 10,000 boat owners who responded to the survey, only 30 percent report that they thoroughly understand the benefits of engine technologies such as direct injection, electronic fuel injection, and two- and four-stroke. More than 20 percent of boaters indicate that they do not have a sound understanding of engine technologies. While only about one-quarter of first-time boat buyers indicate that their marine engine purchase decision was impacted by technology, that number more than doubles for buyers who have previously owned a marine engine. "Technology, particularly two-stroke direct injection (DI) and four-stroke electronic fuel injection (EFI), is having a major impact on the engines consumers shop for and ultimately purchase for their new boat," said Eric Sorensen, director of the marine practice at J.D. Power and Associates. "The industry still has some work to do in educating consumers on the pros and cons of each of the technologies. First-time boat buyers definitely should be made more aware of the benefits of high-technology engines and the drawbacks of carbureted engines." The study finds that engine technology affects the engine purchase decisions of coastal fishing, pontoon and fiberglass bass boat owners to a higher degree and to runabout and express cruiser boat owners to a lesser degree. Among the five technologies used in outboard engines, owners of new boats with four-stroke EFI outboard engines report the fewest number of engine problems, while owners of boats with two-stroke carburated outboard engines report the most problems. "The four-stroke electronic fuel injection engines set the benchmark when it comes to quality," Sorensen said. "They are very reliable, run clean and quiet, and are very fuel efficient. The trade-off is that they're bigger and heavier, cost more and don't accelerate as rapidly as two-strokes." Among the three major engine categories measured, consumers are most pleased with inboards, followed by outboards and sterndrives. Owners of ski/wakeboard boats equipped with inboard motors are not only significantly more satisfied with their engines, but also report less than one-half the number of problems than do owners of sterndrive and outboard-powered boats. One issue boat owners repeatedly raise is that the engine doesn't have enough power for the size of the boat or for their overall boating needs. Under powering a boat negatively impacts some of the most important attributes, such as acceleration and cruise and top-end speed. "Boat dealers are increasingly listening to consumers, trying to understand where and how they plan to use their new boat so they can find the proper boat/engine fit for their needs," said Sorensen. "But there still is some work to be done. The engine impacts so many elements of the boating experience that it is absolutely vital that boat dealers make sure their customers are getting the right boat/engine package." The study is based on responses from consumers who purchased a new 2002 or 2003 model-year boat between January 2002 and February 2003. Boat owners were asked about their on-the-water experience with their new outboard, sterndrive or inboard boat engines. Study results were calculated using an engine performance index, which includes eight engine factors: ease of starting when engine is cold; ease of starting when engine is hot; quietness of the engine at cruising speed; ability of boat to accelerate rapidly; cruising speed of boat; engine fumes; cruise time/range between fuel stops; and the standard warranty coverage of the engine. Evinrude ranks highest among two-stroke outboard engines, with high marks for cruise time/range between fuel stops and lack of engine fumes. Yamaha follows Evinrude in the two-stroke engine segment rankings. Yamaha receives high marks for quietness at cruising speed, ease of starting when hot and standard warranty coverage. Yamaha ranks highest in the four-stroke engine segment for the second consecutive year. Yamaha has strong performance for ease of starting when cold and cruising speed. Honda, which follows Yamaha in the four-stroke outboard rankings, receives high marks for cruise time/range between fuel stops and standard warranty coverage. Pleasurecraft Engine Group (PCM) ranks highest among inboard engines, receiving high marks for all key engine attributes measured. Indmar, which follows PCM in the rankings, performs well in for cruise time/range between fuel stops and standard warranty coverage. Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. Media e-mail contact: or No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. Jack thanks Jack good pastes. K "Jack Rye" .# wrote in message news:lguob.37962$Rd4.2160@fed1read07... J.D. Power and Associates Reports: Yamaha Sweeps Outboard Engine Awards New Boat Owners Report Fewest Problems With Four-Stroke EFI Engines FOR IMMEDIATE RELEASE: September 4, 2002 WESTLAKE VILLAGE, Calif.-Yamaha ranks highest in both two- and four-stroke outboard engine categories, according to the J.D. Power and Associates 2002 Marine Engine Competitive Information StudySM released today. The study is based on responses of nearly 12,000 consumers who purchased a new boat during the 2001 calendar year. Boat owners were asked about their on-the-water experience with their new outboard, sterndrive or inboard boat engines. Study results were calculated using an engine performance index, which includes eight engine attributes: ease of starting when engine is cold; ease of starting when engine is hot; quietness of the engine at cruising speed; ability of boat to accelerate rapidly; cruising speed of boat; engine fumes; cruise time/range between fuel stops; and the standard warranty coverage of the engine. Yamaha achieves the highest index score among two-stroke outboard engines, with high marks for reliability, ease of starting, and ability to accelerate rapidly, as well as warranty coverage and claim handling. Evinrude, with high marks for engine cruising speed, and Mercury, with strong performance in fuel economy and low engine fumes, follow Yamaha in the two-stroke engine segment rankings. In the four-stroke engine segment, Yamaha has strong performance in nearly every key engine attribute measured, particularly in the ability to accelerate rapidly and for cruising speed. Honda and Evinrude follow Yamaha in the four-stroke engine rankings. Honda receives high marks for quietness at cruising speed and low engine fumes. Since there are only two sterndrive engine manufacturers and three inboard engine manufacturers, no index scores were calculated or awards given in these segments. However, Volvo Penta performs particularly well in the sterndrive segment. Volvo is noted for ease of starting, rapid acceleration, cruising speed, fuel economy and warranty coverage. All three of the ski/wakeboard engine manufacturers-PCM, Indmar and Mercruiser-fare well in the inboard segment. PCM, the engine used in Correct Craft ski boats, performs particularly well in ease of starting, rapid acceleration and warranty coverage. Of the three major engine categories measured, consumers are most pleased with inboards, followed by sterndrives and outboards. Owners of ski/wakeboard boats equipped with inboard motors are not only significantly more satisfied with their engines, but also report less than half the number of problems than did owners of sterndrive- and outboard-powered boats. One issue boat owners repeatedly raised in the study is that the engine doesn't have enough power for the size of the boat or for their overall boating needs. "The study clearly indicates that consumers who select their own engine are significantly more satisfied with their propulsion than those who opt for the base boat-engine package," said Eric Sorensen, director of the marine practice at J.D. Power and Associates. "The importance of installing an engine with sufficient power cannot be overstated because it impacts so many elements of the boating experience. An underpowered boat will be a disappointment for the owner every time it's used and reflects poorly on both the engine and boat brands." The study indicates that engine warranty coverage, which includes the way warranty claims are handled, rates lower than any other engine-related attribute. "Handling warranty claims is one of the most important attributes in the minds of boat owners," Sorensen said. "People who buy boats also buy automobiles, and they're used to a much higher standard in both service and warranty-related performance. If marine engine manufactures want to build or even maintain customer loyalty, this is one key area to pay attention to. Given the importance to the owner, there are many manufacturers that need to make a concerted effort to improve in this area." Regarding quality, one-third of outboard-powered boat owners report engine-related problems. Owners of new boats with four-stroke electronic fuel injection (EFI) outboard engines report the fewest number of engine problems, while owners of boats with two-stroke carburated outboard engines report the most problems, according to the study. Consumers who purchased a new boat equipped with a two-stroke outboard engine report twice as many problems as those who purchased a boat equipped with a four-stroke outboard engine. In general, the study finds that for both two- and four-stroke engines, the larger the engine, the fewer the reported problems. "Among the five technologies used in outboard engines, the quality level of four-stroke EFI and carburated engines is unparalleled," Sorensen said. "In additional to quality, four-stroke engines are cleaner and quieter than two-stroke engines and are very fuel efficient. The fact that they weigh and cost more, and don't accelerate as rapidly as two-strokes is not much of a deterrent for many boat owners." Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. Media e-mail contact: or . No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpa.com Jack "Billgran" wrote in message .com... FORT LAUDERDALE - Familiar names dominate the 2003 list of J.D. Customer Satisfaction Award winners announced this morning at the Fort Lauderdale International Boat Show. Winners in the engine categories we 2-STROKE OUTBOARDS - Evinrude, followed by Yamaha and Mercury. 4-STROKE OUTBOARDS - Yamaha, for the second consecutive year, followed by Honda and Mercury. INBOARDS - PCM (Pleasurecraft Marine), followed by Indmar and MerCrusier. After receiving honorable mentions a few years ago, and a fairly close second place last year, FICHT is now #1 in customer satisfaction survey. |
Evinrude FICHT beats out Yamaha in JD Powers survey
Rick wrote:
K Smith wrote: You will say & do most anything ... This is one of the many times when you would have benefited by keeping very quiet ... As one of those here who notice that every single time you post something you make a complete fool of yourself let me share a quote I heard this morning that applies your posts: "Insanity is defined as doing the same thing over and over and expecting the results to be different." The results of your posts don't change, K. Rick So in comes the other liar!! The one who comes here & for a long time pulls off the BS story that he's a marine diesel engineer, not a mechanic mind, nothing less than a tertiary educated engineer. He was outed when he tried to grandiose himself Harry style, by telling one too many lies. He honestly had no clue that diesel engines advance the injection timing as the revs rise exactly the same as the spark advances in a petrol engine. Honestly what is it about these simpletons that they just have to make over the top claims about themselves, or in Harry's case even his late Dad, damn Harry has even appropriated his treating psychiatrist as his "bride", Tony Soprano style!! I tell the blokes & they laugh till they cry; just as they did when it transpired the OMC mechanics didn't have a clue how nor why their own 2 strokes idled & the risks attached thereto. So the fact that you aren't happy with me for outing you as the not even qualified grease monkey (because even a diesel shop junior apprentice knows about injection timing advance) that you aren't. I'll display that badge with honour & thanks. Brain dead decky or bilge cleaner on what a "wooden" tug?? too funny honestly in Harry's class were it possible because when it comes to false claims & lies Harry is in a class of his own, the only class he's ever attended:-) If it hurts, good; you shouldn't tell lies young fella!! K |
Evinrude FICHT beats out Yamaha in JD Powers survey
Rick wrote:
"Insanity is defined as doing the same thing over and over and expecting the results to be different." The results of your posts don't change, K. Looks like the content doesn't either. Rick Ah Ha trying the old Harry trick of not quite denying the facts but pretending you could, don't be a shy liar go for it I'll deal with them one by one for you as I always do with Harry's, yes Rick pastes & all. Ricky really did loose that number. K |
Evinrude FICHT beats out Yamaha in JD Powers survey
"Harry Krause" wrote in message I see a lot of these kind of surveys and I even write some from time to time. Reason enough to toss it in the trash. |
Evinrude FICHT beats out Yamaha in JD Powers survey
If you go to JD Powers web site they have reviewed many different models and
products ( http://www.jdpower.com/cc ). If the survey was controlled by the manufacturer, I would not have expected Sea Ray to come in number 1, and Bayliner and Maxum to be next to the last, since they are all owned by Ok. From the top. JD Powers does not directly compare products. They collect and compare "Customer Satisfaction Surveys". Can we agree on that? If so, on to point two. If not, let me know. Point two: None of the people they are surveying are directly comparing two or more products either, (in most cases). They own a new brand X car, boat, motorcycle, Frisbee, or what not and they get a survey. These people have no idea based on actual usage experience how their product compares to the competition. (They probably think their product is either the best, or the best deal at the time they buy it.) Can we agree that the survey respondents are, in the vast majority of cases, not comparing two products? If so, on to point three. If not, let me know. Point Three: Powers assembles rankings based not on how the products actually compare, but on how many bubbling, glowing, happy-owner responses it gets on the various products. Can we agree on this? If so, on to point four. Point Four: The nature of the questions that are asked in the survey will influence the type of responses that come in. Take a product with a known defect in, say, the "on" switch. The failure rate is 50%, and the factory is hustling to do recalls as fast as possible. You want that product to do poorly? You ask, "How would you rate the reliability of the On switch?" You want that product to show pretty well? Don't ask about the reliablity of the On switch, ask whether the factory and dealer have been quick to respond when repairs are needed. Throughout the entire process, JD Powers is creating a product and selling it. |
Evinrude FICHT beats out Yamaha in JD Powers survey
Clams Canino wrote:
Karen, I know for a *fact* that Harry owned an early Opti. I don't agree with his OT provoking. But I know what I know too. -W "K Smith" wrote in message ... Harry Krause wrote: Gould 0738 wrote: So, Gould, are you suggesting Yamaha, and Mercury didn't pay for inclusion in the survey? How about the others? Think they didn't pay to play? The survey company doesn't just wake up some morning, yawn and stretch, and say, "I think it's time to do outboard motors!" What happens in these situations is that the survey company has salespeople who are continuously pitching prospective clients about the incredible value that the marketing research will bring to the company's business. In fact, the survey company will be glad to conduct a survey in the prospect's industry for the small sum of just $XXXXXX.XX. The surveys are performed for individual, corporate, clients. The questions can easily be shaped so that the answers are predictable. Suppose that Anchor Company A agreed to have J.D. Pourboy Surveys do a survey among boaters to determine what sort of ground tackle people prefer. J.D. Pourboy Surveys will charge Anchor Company A a $10,000 retainer, $10 apiece for mailing 4,000 surveys, and another $10k to tabulate the results. (The whole project can be completed by two part time employees in about a month). Now, when JD Pourboy shows up at the Anchor CO office wth survey in hand and says, "Well, we ran the survey. Everybody says your gear is crap and they'd rather use a concrete block on a kite string than one of your anchors and rode"..........you suppose the Anchor Co is going to be happy to write that check for the final $50k? No, no, no. So, how does J.D. Pourboy make sure that Anchor Co come out mile ahead of the competition? Anchor Co is the only maker of anchors that includes a buoy and a release line as standard equipment. Questions are designed that get affirmations from surfey takers that ease of release and the ability to know the anchor's actual position are critically important and make a product better. Another technique is the not-so-blind mailing list. Anchor Co A has the names and addresses of several thousand people who have bought a single Anchor Co A hook, and even the names of several hundred people who have purchased two or three over the years. (satisfied customers) Using the mailing list provided by the Anchor Company itself as a major portion of the survey mailing is a sure way to get a high percentage of favorable responses. When Consumer Reports does a study, you need to buy the magazine to get the information. That's how they make their money. Every pay anything to see the results of a JD Powers Survey? Ask yourself; "How do they make any money?" I participated in a Powers survey on my Yamahfa F225. It was straightforward and met generally accepted, legit survey standards. Lies upon lies nothing more!! Harry does not & probably never will "own" any OB nor boat. BS absolute BS he slimes his way into the graces of real boat owners, then pretends it's "his" boat till they shop him & tell him to **** off. It happened very quickly with the lie lobster boat but because the real owner of the Parker is obviously a busy bloke it's taking longer this time, so the liar of all time has a problem he can't explain why the boat isn't used, so he reverts back to his original lie that he's using "his" other lie the custom naval architect designed & custom built 36ft lobster boat. There were several ways to respond to different parts of the survey, on a 1-20 scale and on an excellent to poor scale. Gee he's seen the survey form?? probably not!! more likely it's been in a boating magazine where he gathers many of his lies. I see a lot of these kind of surveys and I even write some from time to time. You're way over the top on this Chuck. Another "I am" lie from Harry!!! Is there no end to his BS!!! He can't write, has never written nor understood anything here, he just pastes deceptive lefty articles or plagiarises others in the NG. He's near illiterate proving once & for all the reason he can't substantiate any of his education lies from 3 yrs of med to 4 degrees 2 masters is because it's ALL untrue. I have to comment this time even Chuck, an actual real writer, can't stay silent, good on ya Chuckster. K No Clams you "know" he came across an old Opti manual that he may or may not have doctored, he's the master of fakes see below; that's all & he probably got it from the real owner of the seapro, because he never was. Several people checked rechecked & checked again at the time & none of his BS stacked up as it never will. That's small beer compared to lengths he's gone to in the past to try & carry off his deceptions. Posted pics of the "under construction" lobster boat hull true he's full of it, posted pics of the Hatt 43 then someone recognised them as stolen from a website, whereupon the liar claimed his was a sister ship so it didn't matter that he'd tried to pass them off as his own boat, then the infamous false pics of the seapro along with your manual no real evidence at all, just more proof of his lying & the lengths he'll go to. He claimed it was registered in his "wife's" name that's why nobody could verify it, yet no evidence at all. In the real world it's excluded by the self serving rule, as it should be. People have tried over the years to "independently" verify his claims & everyone that's each & everyone has drawn a blank, no rego records, no evidence of even attending any of his claimed education places (don't be fooled by his privacy crap). Harry was as famous as his fabricated father according to him, remember we're dealing with a "semi professional" racing car driver in Harry:-), yet zip nothing not a zot!! Posts like he'd rather face Cape Horn a third time than go to sea in a Bayliner, come on you're a real boatie Clams haven't you noticed this bloke doesn't even take baths??? The father's biggest dealership in the NE?? ran for 30 yrs??? the father even got a fire tug welcome when he entered NY harbour having crossed the Atlantic (in winter of course I mean why not?? once BS is unbelievable it can't become more unbelievable:-)) in a 22 ftr with a couple of OBs on it? He even accused Mark of committing phone offenses against his wife trying to prop up the wife story till he went too far & claimed the FBI were on to whereupon Mark called a halt. Of course the obvious question was if his wife had phones in the name Krause then how come the claimed boat records could never be found??? liars just go away when cornered as he did on that occassion. Truly don't be taken in, not ever, if Harry says it's raining look out the window yourself. No matter I'm nothing if not fair he can lead us to independently verifiable material any time he likes, what is it?? don't know yet; let him try something & we'll certainly have a good look at it. K K |
Evinrude FICHT beats out Yamaha in JD Powers survey
I agree with every point you made, except the fact that JD Power is skewing
the questions (which I agree, can be done on a survey) to get a predetermined response. JD Powers is selling a product that will show the manufacturer how the owners perceive their product to be as far as quality. It does not matter if the answer is good or bad, the companies still are interested in "customer perception". While a good response makes for a great advertising plus, a bad response is even more important to them. If the company is making a better mousetrap, but the customer does not perceive it to be, then they have a problem which can be easily solved. This is why we now have auto dealers so interested in how your service work was performed by the dealer. Dealers get paid on customer perception of the service call. If customer perception of a quality problem is real, the manufacture would rather hear about it from JD Powers than when their sales decrease. JD Powers is creating a product and selling it, but the product is not a biased survey that will allow them to say they are #1 on the JD Powers survey. The product JD Powers is selling is an unbiased survey of the customers perception of the product and the dealers network to service the product. The minute the companies or the consumer believe the survey is biased they have nothing to sell. I believe you have seen other companies who will give you a survey to highlight a companies benefits, but JD Powers is not one of them. "Gould 0738" wrote in message ... If you go to JD Powers web site they have reviewed many different models and products ( http://www.jdpower.com/cc ). If the survey was controlled by the manufacturer, I would not have expected Sea Ray to come in number 1, and Bayliner and Maxum to be next to the last, since they are all owned by Ok. From the top. JD Powers does not directly compare products. They collect and compare "Customer Satisfaction Surveys". Can we agree on that? If so, on to point two. If not, let me know. Point two: None of the people they are surveying are directly comparing two or more products either, (in most cases). They own a new brand X car, boat, motorcycle, Frisbee, or what not and they get a survey. These people have no idea based on actual usage experience how their product compares to the competition. (They probably think their product is either the best, or the best deal at the time they buy it.) Can we agree that the survey respondents are, in the vast majority of cases, not comparing two products? If so, on to point three. If not, let me know. Point Three: Powers assembles rankings based not on how the products actually compare, but on how many bubbling, glowing, happy-owner responses it gets on the various products. Can we agree on this? If so, on to point four. Point Four: The nature of the questions that are asked in the survey will influence the type of responses that come in. Take a product with a known defect in, say, the "on" switch. The failure rate is 50%, and the factory is hustling to do recalls as fast as possible. You want that product to do poorly? You ask, "How would you rate the reliability of the On switch?" You want that product to show pretty well? Don't ask about the reliablity of the On switch, ask whether the factory and dealer have been quick to respond when repairs are needed. Throughout the entire process, JD Powers is creating a product and selling it. |
Evinrude FICHT beats out Yamaha in JD Powers survey
Oh, puh-lease. When I "participated" in the Yamaha survey, I had 50+
years of actual usage experience with various brands of outboard motors. So, I presume, do many other purchasers. I doubt 225 hp outboards of any brand are bought by firs-time boaters. And you are going to be able to accurately compare the total ownership experience of the brand new outboard you just got, with the Johnson Sea Horse you sold 45 years ago? You don't have enough time with the current product, and you have forgotten about the old one. Besides, and this is an important besides, people are going to use Powers survey to draw conclusions about the relative quality between products. Current products sold new. Do you suppose the brand of outboard you haven't owned since the 1960's is still the same motor today? Not better or worse? If you own a 2003 Brand X motor, you cannot speak from first hand experience about owning a 2003 Brand Y. Luckily, the survey doesn't ask you to compare your outboard with other new outboards- but the questions about how satisfied you might be can be posed in such a way that various manufacturers will do very well, based on particular product characteristics. A number of the questions had to do with the dealer and how well or how poorly it performed. As always. |
Evinrude FICHT beats out Yamaha in JD Powers survey
Chuck,
Flames aside, my question remains unanswered. Realize you have no obligation to defend your position, but IMO if everyone included in the survey pays for the survey all are entitled to a result. If Evinrude, Yamaha, and Mercury ALL pay for a survey there must be a ranking at the end of the survey. In this case Evinrude wins, no? If the above is true, how do you explain your premise? Under the scenario you described no one would fail to be first, no? I suspect you may have reached an incorrect conclusion on this issue, senor. Comment? Butch |
Evinrude FICHT beats out Yamaha in JD Powers survey
Gould 0738 wrote:
Oh, puh-lease. When I "participated" in the Yamaha survey, I had 50+ years of actual usage experience with various brands of outboard motors. So, I presume, do many other purchasers. I doubt 225 hp outboards of any brand are bought by firs-time boaters. And you are going to be able to accurately compare the total ownership experience of the brand new outboard you just got, with the Johnson Sea Horse you sold 45 years ago? I wasn't asked about "total ownership experience" in the survey I took. I was asked why I bought a Yamaha, whether the dealer took the time to explain the features, whether I got a shop tour, a complete demo, whether I was "pleased" with the way the engine was running, with the sound levels, with the fuel burn, with the performance, et cetera. I certainly am in a position to "accurately compare" my treatment at the dealership and the experiences with my first 50 hours of engine use with similar experiences over the last 15 years or so. You don't have enough time with the current product, and you have forgotten about the old one. Nope. Not only do I remember my experiences with the Mercs I owned over the last decade or so, I have journals to remind me. Sorry. And while it is true that at the time of the survey I only had 50 hours on the engine, it was enough time to respond to early ownership questions. |
Evinrude FICHT beats out Yamaha in JD Powers survey
The survey is not meant to do anything but compare consumers perception of
the product, but the survey is not biased towards any one manufacturer. If that was so only one person would pay for the results, they want everyone to pay, even if they did not come in favorable. That is the way for them to improve the quality of the product, service and in educating the consumer as to the features and benefits of the product. I think you are confusing JD Powers with some other companies. As far as Consumer Reports, they try to do an unbiased report, but because the people doing the report are using an extremely limited number of products to test, and the testers are not necessary knowledgeable about the product, most people do not hold CR testing as accurate reflection of the real world use of the product or of the quality control of the product being tested. "Gould 0738" wrote in message ... Oh, puh-lease. When I "participated" in the Yamaha survey, I had 50+ years of actual usage experience with various brands of outboard motors. So, I presume, do many other purchasers. I doubt 225 hp outboards of any brand are bought by firs-time boaters. And you are going to be able to accurately compare the total ownership experience of the brand new outboard you just got, with the Johnson Sea Horse you sold 45 years ago? You don't have enough time with the current product, and you have forgotten about the old one. Besides, and this is an important besides, people are going to use Powers survey to draw conclusions about the relative quality between products. Current products sold new. Do you suppose the brand of outboard you haven't owned since the 1960's is still the same motor today? Not better or worse? If you own a 2003 Brand X motor, you cannot speak from first hand experience about owning a 2003 Brand Y. Luckily, the survey doesn't ask you to compare your outboard with other new outboards- but the questions about how satisfied you might be can be posed in such a way that various manufacturers will do very well, based on particular product characteristics. A number of the questions had to do with the dealer and how well or how poorly it performed. As always. |
Evinrude FICHT beats out Yamaha in JD Powers survey
Chuck,
Flames aside, my question remains unanswered. Realize you have no obligation to defend your position, but IMO if everyone included in the survey pays for the survey all are entitled to a result. If Evinrude, Yamaha, and Mercury ALL pay for a survey there must be a ranking at the end of the survey. In this case Evinrude wins, no? If the above is true, how do you explain your premise? Under the scenario you described no one would fail to be first, no? I suspect you may have reached an incorrect conclusion on this issue, senor. Comment? Butch Powers surveys for a couple of different objectives. First, if you sign up with JD Powers to survey your recently delivered customers (or more likely, the manufacturer will do so), you will get a report reflecting what the surveys of your specific customers said. And you will pay. And nobody else will know what your customers said. For this kind of statistic to be meaningful to a business, one has to know how the numbers compare to the competition, but the comparison numbers that are furnished for comparison are typically expressed as an aggregate......(or they were 10-15 years ago when I used to get the reports of customer surveys) Second, you can contract with JD Powers to conduct a "survey" showing how your trademark compares to others in the industry as far as customer satisfaction and perception of quality goes. Only the contracting company will pay for such a survey. Any guesses how the results will turn out? In any survey, you can control the answers you will get by the way you ask the questions. Again, look at that Cobalt boat survey. Very typical. |
Evinrude FICHT beats out Yamaha in JD Powers survey
Cobalt is considered the best runabout in the industry. It is the most
expensive, well built boat in it's class. Why wouldn't it get the number one rating? What is so surprising about that? As I said, you are always spotting black helicopters popping up everywhere you look. "Gould 0738" wrote in message ... Chuck, Flames aside, my question remains unanswered. Realize you have no obligation to defend your position, but IMO if everyone included in the survey pays for the survey all are entitled to a result. If Evinrude, Yamaha, and Mercury ALL pay for a survey there must be a ranking at the end of the survey. In this case Evinrude wins, no? If the above is true, how do you explain your premise? Under the scenario you described no one would fail to be first, no? I suspect you may have reached an incorrect conclusion on this issue, senor. Comment? Butch Powers surveys for a couple of different objectives. First, if you sign up with JD Powers to survey your recently delivered customers (or more likely, the manufacturer will do so), you will get a report reflecting what the surveys of your specific customers said. And you will pay. And nobody else will know what your customers said. For this kind of statistic to be meaningful to a business, one has to know how the numbers compare to the competition, but the comparison numbers that are furnished for comparison are typically expressed as an aggregate......(or they were 10-15 years ago when I used to get the reports of customer surveys) Second, you can contract with JD Powers to conduct a "survey" showing how your trademark compares to others in the industry as far as customer satisfaction and perception of quality goes. Only the contracting company will pay for such a survey. Any guesses how the results will turn out? In any survey, you can control the answers you will get by the way you ask the questions. Again, look at that Cobalt boat survey. Very typical. |
Evinrude FICHT beats out Yamaha in JD Powers survey
Cobalt is considered the best runabout in the industry. It is the most
expensive, well built boat in it's class. Why wouldn't it get the number one rating? What is so surprising about that? As I said, you are always spotting black helicopters popping up everywhere you look. Are you genuinely dense, or merely argumentive? I recommended that you look at the Cobalt report for lack of objective format. Has nothing to do with whether in your opinion Cobalt is the "best" runabout. Is that what this is all about? You're an insecure Cobalt owner? |
Evinrude FICHT beats out Yamaha in JD Powers survey
No, I am not a Cobalt owner, but I might be insecure and that might be the
reason I am taking a firm stand without any facts. I have not read "the Cobalt Report" where can I get one? The only report I have seen is the one on their web site, and I did not see anything that would suggest it was designed to show off Cobalts strengths. J.D. Power and Associates Reports: Boat Owner Satisfaction Shows Year-Over-Year Increase Bennington, Cobalt, Correct Craft, Crownline, Grady-White, Ranger and Sea Ray Rank Highest in Overall Satisfaction in Seven Major Boat Segments FOR IMMEDIATE RELEASE: October 30, 2003 WESTLAKE VILLAGE, Calif.—Boat owners’ overall satisfaction with their new boat shows a year-over-year increase, with two of the larger-sized-boat segments—express cruiser and coastal fishing—showing the greatest increase in product satisfaction, according to the J.D. Power and Associates 2003 Boat Competitive Information StudySM released today. The study covers seven segments: fiberglass bass boats, small runabouts (16-19 feet), large runabouts (20-29 feet), express cruisers (24-33 feet), coastal fishing (17-28 feet), pontoons and ski/wakeboard boats. These seven segments represent a large majority of the total number of power boats sold in the United States. In addition to providing an analysis of product satisfaction and quality problems, the study measures several product factors, including the boat’s exterior styling and craftsmanship; various features offered by each boat brand; helm and instrument panel; how well the boat rides and handles; comfort and convenience items; engine and propulsion system performance; seats; and ease of maintenance. "The fact that satisfaction has increased across all seven boat segments surveyed, and increased significantly in a few, is a very good sign that many more boat manufacturers are beginning to place a premium on satisfying their customers," said Frank Forkin, partner at J.D. Power and Associates. "Those boat companies savvy enough to understand the link between customer satisfaction and financial indicators such as consumer loyalty and advocacy have the best chance of being successful in the very competitive powerboat business sector." Though the actual number of problems per boat has remained fairly consistent from prior years, consumer perceptions regarding the quality of boats has improved as more and more consumers indicate they had fewer problems than they had anticipated. "This may be due, in part, to sales staff working closer with consumers to better manager customer expectations," Forkin said. One area where boat manufacturers can increase overall customer satisfaction is in the dealership experience, and in particular, the sales and service process. Boat owners consistently report lower levels of satisfaction with the sales and service experience than do their counterparts purchasing new automobiles or motorcycles. Among boat owners who took their boat in for service, 28 percent had to take it back a second time, with a small percentage actually reporting their boat was returned with a new problem caused by the repair shop. "Boat owners who have to take their boat to the service shop are probably not very happy," said Eric Sorensen, director of the marine practice at J.D. Power and Associates. "But, the problem is compounded if they have to take it back because the problem wasn’t fixed properly the first time, or if it takes longer than expected to get their boat back on the water." Among individual boat brands receiving a J.D. Power and Associates award for customer satisfaction, six repeat as the highest-ranked boat brands in their segment, with Ranger (fiberglass bass boat), Cobalt (large runabout) and Grady-White (coastal fishing) leading their respective segments for the third consecutive year. Correct Craft (ski/wake), Bennington (pontoon) and Sea Ray (express cruiser) rank highest in their respective segments for the second straight year. Crownline ranks highest in the small runabout segment. Fiberglass bass boat segment Ranger ranks highest in the fiberglass bass boat segment for the third consecutive year, receiving high marks for exterior, maintenance and features. For a second consecutive year, Triton and Skeeter, respectively, closely follow Ranger in the segment rankings. Small runabout segment With a substantial year-over-year improvement in overall satisfaction, Crownline receives strong marks in the small runabout segment for the boat’s exterior and ride and handling. Chaparral and Four Winns, respectively, follow Crownline in the segment rankings. Large runabout segment Cobalt leads the large runabout segment in every major factor for all major boat satisfaction components measured, with particularly high marks for exterior styling and quality. Crownline, which shows a large year-over-year customer satisfaction improvement, and Sea Ray, respectively, follow Cobalt in the segment rankings. Express cruiser boat segment Sea Ray ranks highest among express cruiser boats for a second consecutive year. Sea Ray, which makes the largest year-over-year customer satisfaction improvement among cruisers, receives high ratings from customers for areas including ride and handling, exterior, and safety and maintenance. Coastal fishing boat segment Grady-White ranks highest in the coastal fishing boat segment for the third consecutive year. Grady-White performs particularly well for the boat’s exterior and engine and propulsion. Following Grady-White in the rankings are Boston Whaler and Scout Boats, respectively. Boston Whaler shows a remarkable year-over-year improvement in customer satisfaction. Pontoon boat segment For the second consecutive year, Bennington ranks highest in the pontoon boat segment Bennington’s success in the pontoon segment is attributed to strong performance for features, maintenance, safety and warranty. Manitou and Premier closely follow Bennington in the rankings. Odyssey makes a dramatic year-over-year overall satisfaction improvement. Ski/wakeboard segment Correct Craft performs well in every major factor of overall satisfaction in the ski/wakeboard segment. Correct Craft receives very high scores in engine and propulsion, maintenance and boat warranty coverage. Malibu follows Correct Craft in overall satisfaction. For the first time in the study, consumers were asked if in the future they would continue boating as a recreational activity. Nearly all, 96 percent, indicate they would do so. "Given the ever-growing number of leisure activities available to consumers, this is certainly good news for the boating industry," Sorensen said. The 2003 Boat Competitive Information Study is based on responses from 10,734 consumers who purchased a new 2002 or 2003 model-year boat between January 2002 and February 2003. Seventy boat brands are included in the study. A more comprehensive listing of results by boat brand can be found online at the J.D. Power Consumer Center at http://www.jdpower.com/cc/boats/boatratings.jsp Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. Media e-mail contact: or No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. "Gould 0738" wrote in message ... Cobalt is considered the best runabout in the industry. It is the most expensive, well built boat in it's class. Why wouldn't it get the number one rating? What is so surprising about that? As I said, you are always spotting black helicopters popping up everywhere you look. Are you genuinely dense, or merely argumentive? I recommended that you look at the Cobalt report for lack of objective format. Has nothing to do with whether in your opinion Cobalt is the "best" runabout. Is that what this is all about? You're an insecure Cobalt owner? |
Evinrude FICHT beats out Yamaha in JD Powers survey
Harry Krause wrote:
On 01 Nov 2003 09:22:40 GMT, (Gould 0738) wrote: If you go to JD Powers web site they have reviewed many different models and products ( http://www.jdpower.com/cc ). If the survey was controlled by the manufacturer, I would not have expected Sea Ray to come in number 1, and Bayliner and Maxum to be next to the last, since they are all owned by Ok. From the top. JD Powers does not directly compare products. They collect and compare "Customer Satisfaction Surveys". Can we agree on that? If so, on to point two. If not, let me know. Point two: None of the people they are surveying are directly comparing two or more products either, (in most cases). They own a new brand X car, boat, motorcycle, Frisbee, or what not and they get a survey. These people have no idea based on actual usage experience how their product compares to the competition. Oh, puh-lease. When I "participated" in the Yamaha survey, I had 50+ years of actual usage experience with various brands of outboard motors. So, I presume, do many other purchasers. I doubt 225 hp outboards of any brand are bought by firs-time boaters. You have never owned a boat & don't now your endless attempts to self serve on the subject are just a measure of your low IQ. Now you've upped the ante in this thread to as ell as having composed & written treads you think if you lie some more it might actually fool anyone that "you" own an OB, any OB, No chance you lying simpleton. Proceed on with your performance I love saving them for the future. K A number of the questions had to do with the dealer and how well or how poorly it performed. |
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