Consumer Reports Annual Reliability Survey
 

Here are the '10 Least Reliable Cars' from the latest CR reliability survey. The least of the least
is at the bottom.

Chevrolet Camaro
Mercedes-Benz GLC
Jaguar F-Pace
GMC Acadia
Fiat 500
Ford Focus
Ford Fiesta
Volvo XC90
Cadillac Escalade
Tesla Model X

All of these got 'one out of five' in the predicted reliability rating, based on the results of the
owner surveys.

Maybe folks are a bit more honest than we might think when it comes to rating their own cars.

Consumer Reports Annual Reliability Survey
 

On 10/26/2017 11:57 AM, John H wrote:
Here are the '10 Least Reliable Cars' from the latest CR reliability survey. The least of the least
is at the bottom.

Chevrolet Camaro
Mercedes-Benz GLC
Jaguar F-Pace
GMC Acadia
Fiat 500
Ford Focus
Ford Fiesta
Volvo XC90
Cadillac Escalade
Tesla Model X

All of these got 'one out of five' in the predicted reliability rating, based on the results of the
owner surveys.

Maybe folks are a bit more honest than we might think when it comes to rating their own cars.



Maybe. But I think when people are asked to participate in a survey
those who have had reliability problems are more likely to respond.

Whenever I read or hear such results I remind myself of the millions of
people driving around with no problems but no compulsion to complete a
survey form, positive or negative.

I probably get a request for a survey once a week from someone. Banks,
stores, Amazon, Nissan (ha) and others. I delete them as fast as they
arrive.

Consumer Reports Annual Reliability Survey
 

On Thu, 26 Oct 2017 12:18:20 -0400, "Mr. Luddite"
wrote:

On 10/26/2017 11:57 AM, John H wrote:
Here are the '10 Least Reliable Cars' from the latest CR reliability survey. The least of the least
is at the bottom.

Chevrolet Camaro
Mercedes-Benz GLC
Jaguar F-Pace
GMC Acadia
Fiat 500
Ford Focus
Ford Fiesta
Volvo XC90
Cadillac Escalade
Tesla Model X

All of these got 'one out of five' in the predicted reliability rating, based on the results of the
owner surveys.

Maybe folks are a bit more honest than we might think when it comes to rating their own cars.



Maybe. But I think when people are asked to participate in a survey
those who have had reliability problems are more likely to respond.

Whenever I read or hear such results I remind myself of the millions of
people driving around with no problems but no compulsion to complete a
survey form, positive or negative.

I probably get a request for a survey once a week from someone. Banks,
stores, Amazon, Nissan (ha) and others. I delete them as fast as they
arrive.


===

I think the readers of Consumer Reports might be a little different in
that respect. I've always been happy to rate our vehicles both good
and bad. For the good ones it's a matter of giving credit where
credit is due, and for the bad ones it can help to warn someone else,
and possibly motivate the manufacturer to get their act together.
There's no denying that the overall quality of Japanese cars forced
Detroit to step up their game a notch or two, and Consumer Reports is
one of the ways that the word got out.

---
This email has been checked for viruses by AVG.
http://www.avg.com

Consumer Reports Annual Reliability Survey
 

On Thu, 26 Oct 2017 12:18:20 -0400, "Mr. Luddite" wrote:

On 10/26/2017 11:57 AM, John H wrote:
Here are the '10 Least Reliable Cars' from the latest CR reliability survey. The least of the least
is at the bottom.

Chevrolet Camaro
Mercedes-Benz GLC
Jaguar F-Pace
GMC Acadia
Fiat 500
Ford Focus
Ford Fiesta
Volvo XC90
Cadillac Escalade
Tesla Model X

All of these got 'one out of five' in the predicted reliability rating, based on the results of the
owner surveys.

Maybe folks are a bit more honest than we might think when it comes to rating their own cars.



Maybe. But I think when people are asked to participate in a survey
those who have had reliability problems are more likely to respond.

Whenever I read or hear such results I remind myself of the millions of
people driving around with no problems but no compulsion to complete a
survey form, positive or negative.

I probably get a request for a survey once a week from someone. Banks,
stores, Amazon, Nissan (ha) and others. I delete them as fast as they
arrive.

Ditto on the requests. I do two a year. Both for CR. Not because I've had trouble with the items in
question, which range from TVs, air conditioners, heaters, etc to automobiles, but just to help
improve the reliability of their reliability ratings.

Here are the top ten in the 'predicted reliability' category. In this case, the most reliable is on
top:

Kia Niro
Subaru BRZ/Toyota 86
Lexus ES
Lexus GS
Audi Q3
Toyota RAV4
Lexus IS
Toyota Prius V
Toyota Prius C
Infiniti Q70

All of these get a five out of five rating from their owners. It would be interesting to see if the
response rate was bigger for those with problems than those without, thus backing up your thought.

Consumer Reports Annual Reliability Survey
 

On Thu, 26 Oct 2017 11:57:10 -0400, John H
wrote:

Here are the '10 Least Reliable Cars' from the latest CR reliability survey. The least of the least
is at the bottom.

Chevrolet Camaro
Mercedes-Benz GLC
Jaguar F-Pace
GMC Acadia
Fiat 500
Ford Focus
Ford Fiesta
Volvo XC90
Cadillac Escalade
Tesla Model X

All of these got 'one out of five' in the predicted reliability rating, based on the results of the
owner surveys.

Maybe folks are a bit more honest than we might think when it comes to rating their own cars.

I wonder if some of this is just that a guy who paid $70-100k for a
Cadillac or a Jag is a little less tolerant of a little misalignment
of the door or a squeak behind the dash than a guy with a $20k Versa

Consumer Reports Annual Reliability Survey
 

On 10/26/2017 1:01 PM, wrote:
On Thu, 26 Oct 2017 12:18:20 -0400, "Mr. Luddite"
wrote:

On 10/26/2017 11:57 AM, John H wrote:
Here are the '10 Least Reliable Cars' from the latest CR reliability survey. The least of the least
is at the bottom.

Chevrolet Camaro
Mercedes-Benz GLC
Jaguar F-Pace
GMC Acadia
Fiat 500
Ford Focus
Ford Fiesta
Volvo XC90
Cadillac Escalade
Tesla Model X

All of these got 'one out of five' in the predicted reliability rating, based on the results of the
owner surveys.

Maybe folks are a bit more honest than we might think when it comes to rating their own cars.



Maybe. But I think when people are asked to participate in a survey
those who have had reliability problems are more likely to respond.

Whenever I read or hear such results I remind myself of the millions of
people driving around with no problems but no compulsion to complete a
survey form, positive or negative.

I probably get a request for a survey once a week from someone. Banks,
stores, Amazon, Nissan (ha) and others. I delete them as fast as they
arrive.


===

I think the readers of Consumer Reports might be a little different in
that respect. I've always been happy to rate our vehicles both good
and bad. For the good ones it's a matter of giving credit where
credit is due, and for the bad ones it can help to warn someone else,
and possibly motivate the manufacturer to get their act together.
There's no denying that the overall quality of Japanese cars forced
Detroit to step up their game a notch or two, and Consumer Reports is
one of the ways that the word got out.



So, what happens when you respond to a survey, giving the manufacturer
high grades of satisfaction and then, the next day, you discover it
doesn't have any heat and you spend the next 2 months plus waiting for
them to fix it without success? :-)

Consumer Reports Annual Reliability Survey
 

On Thu, 26 Oct 2017 13:01:17 -0400, wrote:

On Thu, 26 Oct 2017 12:18:20 -0400, "Mr. Luddite"
wrote:

On 10/26/2017 11:57 AM, John H wrote:
Here are the '10 Least Reliable Cars' from the latest CR reliability survey. The least of the least
is at the bottom.

Chevrolet Camaro
Mercedes-Benz GLC
Jaguar F-Pace
GMC Acadia
Fiat 500
Ford Focus
Ford Fiesta
Volvo XC90
Cadillac Escalade
Tesla Model X

All of these got 'one out of five' in the predicted reliability rating, based on the results of the
owner surveys.

Maybe folks are a bit more honest than we might think when it comes to rating their own cars.



Maybe. But I think when people are asked to participate in a survey
those who have had reliability problems are more likely to respond.

Whenever I read or hear such results I remind myself of the millions of
people driving around with no problems but no compulsion to complete a
survey form, positive or negative.

I probably get a request for a survey once a week from someone. Banks,
stores, Amazon, Nissan (ha) and others. I delete them as fast as they
arrive.


===

I think the readers of Consumer Reports might be a little different in
that respect. I've always been happy to rate our vehicles both good
and bad. For the good ones it's a matter of giving credit where
credit is due, and for the bad ones it can help to warn someone else,
and possibly motivate the manufacturer to get their act together.
There's no denying that the overall quality of Japanese cars forced
Detroit to step up their game a notch or two, and Consumer Reports is
one of the ways that the word got out.

---
This email has been checked for viruses by AVG.
http://www.avg.com

My rationale for bad comments is exactly as you describe.

Consumer Reports Annual Reliability Survey
 

On 10/26/17 2:07 PM, wrote:
On Thu, 26 Oct 2017 11:57:10 -0400, John H
wrote:

Here are the '10 Least Reliable Cars' from the latest CR reliability survey. The least of the least
is at the bottom.

Chevrolet Camaro
Mercedes-Benz GLC
Jaguar F-Pace
GMC Acadia
Fiat 500
Ford Focus
Ford Fiesta
Volvo XC90
Cadillac Escalade
Tesla Model X

All of these got 'one out of five' in the predicted reliability rating, based on the results of the
owner surveys.

Maybe folks are a bit more honest than we might think when it comes to rating their own cars.

I wonder if some of this is just that a guy who paid $70-100k for a
Cadillac or a Jag is a little less tolerant of a little misalignment
of the door or a squeak behind the dash than a guy with a $20k Versa


Why should the buyer of a new inexpensive car be tolerant of a poorly
assembled vehicle?

Surprised the list of the least reliable cars doesn't include Jeep
vehicles.

Consumer Reports Annual Reliability Survey
 

On Thu, 26 Oct 2017 12:18:20 -0400, "Mr. Luddite"
wrote:

On 10/26/2017 11:57 AM, John H wrote:
Here are the '10 Least Reliable Cars' from the latest CR reliability survey. The least of the least
is at the bottom.

Chevrolet Camaro
Mercedes-Benz GLC
Jaguar F-Pace
GMC Acadia
Fiat 500
Ford Focus
Ford Fiesta
Volvo XC90
Cadillac Escalade
Tesla Model X

All of these got 'one out of five' in the predicted reliability rating, based on the results of the
owner surveys.

Maybe folks are a bit more honest than we might think when it comes to rating their own cars.



Maybe. But I think when people are asked to participate in a survey
those who have had reliability problems are more likely to respond.

Whenever I read or hear such results I remind myself of the millions of
people driving around with no problems but no compulsion to complete a
survey form, positive or negative.

I probably get a request for a survey once a week from someone. Banks,
stores, Amazon, Nissan (ha) and others. I delete them as fast as they
arrive.

I agree. I see polls the same way. They are more a reflection of the
participant than the subject at hand.

Consumer Reports Annual Reliability Survey
 

On Thu, 26 Oct 2017 14:07:10 -0400, wrote:

On Thu, 26 Oct 2017 11:57:10 -0400, John H
wrote:

Here are the '10 Least Reliable Cars' from the latest CR reliability survey. The least of the least
is at the bottom.

Chevrolet Camaro
Mercedes-Benz GLC
Jaguar F-Pace
GMC Acadia
Fiat 500
Ford Focus
Ford Fiesta
Volvo XC90
Cadillac Escalade
Tesla Model X

All of these got 'one out of five' in the predicted reliability rating, based on the results of the
owner surveys.

Maybe folks are a bit more honest than we might think when it comes to rating their own cars.

I wonder if some of this is just that a guy who paid $70-100k for a
Cadillac or a Jag is a little less tolerant of a little misalignment
of the door or a squeak behind the dash than a guy with a $20k Versa

Could well be. But if there are more misalignments or squeaks in the Cadillac or Jag then the
various Lexus' then the ratings are doing their job.

The CR survey covers about 25 different 'topics' in the auto section, like sound system, navigation,
engine electronics, brakes, transmission, etc. Once a topic is identified, further questions are
asked if the topic was a problem area. I wouldn't think may folks would whine about their
transmission if their problem was a squeak in the dash.