BoatBanter.com - Consumer Reports Annual Reliability Survey

On Thu, 26 Oct 2017 14:29:47 -0400, "Mr. Luddite" wrote:

On 10/26/2017 2:19 PM, John H wrote:
On Thu, 26 Oct 2017 14:08:14 -0400, "Mr. Luddite" wrote:

On 10/26/2017 1:01 PM, wrote:
On Thu, 26 Oct 2017 12:18:20 -0400, "Mr. Luddite"
wrote:

On 10/26/2017 11:57 AM, John H wrote:
Here are the '10 Least Reliable Cars' from the latest CR reliability survey. The least of the least
is at the bottom.

Chevrolet Camaro
Mercedes-Benz GLC
Jaguar F-Pace
GMC Acadia
Fiat 500
Ford Focus
Ford Fiesta
Volvo XC90
Cadillac Escalade
Tesla Model X

All of these got 'one out of five' in the predicted reliability rating, based on the results of the
owner surveys.

Maybe folks are a bit more honest than we might think when it comes to rating their own cars.

Maybe. But I think when people are asked to participate in a survey
those who have had reliability problems are more likely to respond.

Whenever I read or hear such results I remind myself of the millions of
people driving around with no problems but no compulsion to complete a
survey form, positive or negative.

I probably get a request for a survey once a week from someone. Banks,
stores, Amazon, Nissan (ha) and others. I delete them as fast as they
arrive.

===

I think the readers of Consumer Reports might be a little different in
that respect. I've always been happy to rate our vehicles both good
and bad. For the good ones it's a matter of giving credit where
credit is due, and for the bad ones it can help to warn someone else,
and possibly motivate the manufacturer to get their act together.
There's no denying that the overall quality of Japanese cars forced
Detroit to step up their game a notch or two, and Consumer Reports is
one of the ways that the word got out.

So, what happens when you respond to a survey, giving the manufacturer
high grades of satisfaction and then, the next day, you discover it
doesn't have any heat and you spend the next 2 months plus waiting for
them to fix it without success? :-)

Do you really think that Nissan was representative of the rest of them?

What you do is...wait for the next survey. It will ask right off the bat if you still own the
Nissan.

I get a Nissan survey request weekly. I started to fill out the first
one but stopped halfway through and didn't submit it. After I received
a few more I "unsubscribed" from their mailing list. Didn't work. I
still get them.

Some surveys are probably beneficial, but I get annoyed with the ones
from your bank, asking about your last bank visit experience to cash a
check or make a deposit. And places like Dick's Sporting Goods. Buy
pair of sneakers and they want to know all about your shopping
experience. Most of these surveys are via a third party marketing
companies and I really wonder if they have any benefit.

I'm not talking about the bull****, every day product surveys. Hell, I get a survey request if I
make an appointment for the dentist, and another one when my appointment is over. Yes, most of them
are by a company that sells survey results to the various businesses.

I would venture to say that the twice annually CR survey is a horse of a different color.