Another Pathfinder update ...
 

On Tue, 27 Jun 2017 13:37:20 -0400, "Mr. Luddite"
wrote:

I think Greg's explanation makes sense. We live in a world of
procedures based rather than old fashioned troubleshooting.
It's probably cheaper for Nissan to replace an engine than to hire more
techs or engineers to really dive into what the problem may be.


It is certainly false economy in this particular case but bean
counters look at the whole operation. Some guy predicted the cost of
running a real maintenance shop as opposed to simply running a MAP
shop and they do not allow any wiggle room.
At a certain point some old guy is going to say, "why don't we just
try a valve" then they may come to you and say it is fixed ...
probably giving you some ambiguous solution that does not involve the
valve.
It is like calling the Telco on a data call. They always say they did
not find anything on their end but the problem goes away.

Another Pathfinder update ...
 

On 6/27/2017 4:52 PM, justan wrote:
"Mr. Luddite" Wrote in message:
On 6/27/2017 1:00 PM, Wayne.B wrote:
On Tue, 27 Jun 2017 12:52:10 -0400, "Mr. Luddite"
wrote:


Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc., as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for. Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that doesn't
give a fault code if it's bad.


=============


I'm sure they are trying to find some way to weasel on their previous
commitment. Do you have everything in writing?


I don't, other than the bill of sale, title and a case number with
Nissan. I am sure the dealership must have supporting data in terms of
their labor hours, receipt of new engine, etc. Plus, the regional
Nissan sales rep and the regional Nissan "super tech" have all been
involved.

I've felt like I am Jim Comey, the former FBI director though. I had
enough presence of mind to buy a notebook and have kept a log and notes
of every phone conversation, date, time and of every status report and
efforts made to fix the problem. Starting to look like a book. I have
not cleared my cell phone log of phone calls to Nissan, so I can show
every time we have communicated.

Hopefully, I won't need it. I don't think I will. It's just a matter
of having a little more patience to allow the "system" to grind through
it's paperwork shuffle and sign-offs.

Meanwhile, the head honcho at the dealership is going to make some
calls. He commented that wants to close on another car before the end
of this month. It will help him meet his quota. :-)





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What other brands does he sell?


Toyota. There's nothing wrong with a Nissan if it works. The
Pathfinder I am driving now is great. I might look at Toyota again but
I prefer the Nissan. For some reason Toyotas looks too "Japanese" to
me. :-)

Another Pathfinder update ...
 

On 6/27/2017 1:36 PM, wrote:
On Tue, 27 Jun 2017 13:16:39 -0400, Keyser Soze
wrote:

On 6/27/17 12:52 PM, Mr. Luddite wrote:

Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc., as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for. Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that doesn't
give a fault code if it's bad.


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This email has been checked for viruses by AVG.
http://www.avg.com


I won't argue with your guess as to what is wrong, but isn't there a
chance it might be something else? What is distressing is the
unwillingness of Nissan and the dealership to give your guess a
chance...that might have ended this foray into the black hole a couple
of weeks ago.

This is not the space shuttle. A heater is really a pretty simple
thing and if they had anyone in the place with a little skill they
would know what the problem is by now. I probably would have just
bypassed the valve by now with a little piece of pipe or something and
took it out of the mix. That would certainly happen before I replaced
the engine. You have to disconnect that hose anyway. Just see if hot
water comes out ;-)
As Richard says, just testing the temperature of the in and out tells
you something.



It's easier than that. You can take the cover off the valve. Inside
there are a set of gears. You can manually turn the gears to open the
valve and see if coolant flows to the heater core.

I'll be posting another update very soon. Been in communication with
Nissan all afternoon and with the dealership.

Another Pathfinder update ...
 

On 6/27/2017 6:14 PM, justan wrote:
"Mr. Luddite" Wrote in message:

Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc., as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for. Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that doesn't
give a fault code if it's bad.


---
This email has been checked for viruses by AVG.
http://www.avg.com





After what you've been through, I'd never buy a Nissan.


You are probably very familiar with the dealership I am dealing with.
("Deals are great at exit 8")

We've purchased cars from them for years. When it comes to selling
them, they are very helpful and efficient. I probably have had more
loyalty to the dealership over the years than what brand cars they sell.

But this experience is starting to sour me on them. When it comes to
issues like what I am going through it seems the customer is set adrift
and is on his own. I was there this afternoon trying to get my
registration (I didn't have the car long enough for it to arrive at the
dealership) so I could fax it and the title (which I just got
yesterday) to Nissan. I felt like I was on my own. Had to go find out
who would have the registration. Finally found it with the
receptionist. She made copies for me but didn't have a fax machine.
Found a fax machine but the sales manager didn't know how to use it.
Had to help him send the stupid faxes to Nissan. Then I remembered I
was also supposed to email pictures of the car to Nissan. Sales manager
kept getting sidetracked with people interested in buying a car.
Finally went to the service department, asked for my keys and where they
had put the car. First, they couldn't find the keys. Then they
couldn't find the car. I was about ready to blow up, walk out and drive
the rental loaner back home. The guy said, "Is that it?" pointing to a
car way down the end of the lot. Said, "I don't know ... I've kinda
forgotten what it looks like".

Took the pictures and emailed them off to Nissan. The sales manager is
anxious for me to buy another car before the end of the month so he can
meet his quota. Screw him. I'll now sit back and wait for Nissan to do
whatever they have to do. The arbitration board specialist mentioned
that she also needs some paperwork from the dealership. Let's see how
fast they deliver them.

Gonna double up on the blood pressure pills tomorrow morning. :-)

Another Pathfinder update ...
 

True North wrote:
On Tuesday, 27 June 2017 14:22:56 UTC-3, Mr. Luddite wrote:
On 6/27/2017 1:00 PM, Wayne.B wrote:
On Tue, 27 Jun 2017 12:52:10 -0400, "Mr. Luddite"
wrote:

Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc., as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for. Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that doesn't
give a fault code if it's bad.


=============

I'm sure they are trying to find some way to weasel on their previous
commitment. Do you have everything in writing?

I don't, other than the bill of sale, title and a case number with
Nissan. I am sure the dealership must have supporting data in terms of
their labor hours, receipt of new engine, etc. Plus, the regional
Nissan sales rep and the regional Nissan "super tech" have all been
involved.

I've felt like I am Jim Comey, the former FBI director though. I had
enough presence of mind to buy a notebook and have kept a log and notes
of every phone conversation, date, time and of every status report and
efforts made to fix the problem. Starting to look like a book. I have
not cleared my cell phone log of phone calls to Nissan, so I can show
every time we have communicated.

Hopefully, I won't need it. I don't think I will. It's just a matter
of having a little more patience to allow the "system" to grind through
it's paperwork shuffle and sign-offs.

Meanwhile, the head honcho at the dealership is going to make some
calls. He commented that wants to close on another car before the end
of this month. It will help him meet his quota. :-)





---
This email has been checked for viruses by AVG.
http://www.avg.com

Oh boy..hope it works out.
My sister has been informed that she'll receive a cheque for $17,500.00 to replace her Infiniti that the old guy smashed into. She's a bit disappointed that it wasn't a bit more because her luxury crossover had only 50,000 kilometers on the clock and was in mint shape. I think she may look at a plainer compact SUV now...like a Forrester, RAV4, Honda CRV or maybe the VW Tuigan.


What is a Forrester and a Tuigan? They are not automobiles sold in the
US or Canada.

Another Pathfinder update ...
 

On 6/27/2017 6:57 PM, Alex wrote:
True North wrote:
On Tuesday, 27 June 2017 14:22:56 UTC-3, Mr. Luddite wrote:
On 6/27/2017 1:00 PM, Wayne.B wrote:
On Tue, 27 Jun 2017 12:52:10 -0400, "Mr. Luddite"
wrote:

Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to
last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc.,
as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed
the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had
it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to
take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for.
Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the
engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that
doesn't
give a fault code if it's bad.


=============

I'm sure they are trying to find some way to weasel on their previous
commitment. Do you have everything in writing?

I don't, other than the bill of sale, title and a case number with
Nissan. I am sure the dealership must have supporting data in terms of
their labor hours, receipt of new engine, etc. Plus, the regional
Nissan sales rep and the regional Nissan "super tech" have all been
involved.

I've felt like I am Jim Comey, the former FBI director though. I had
enough presence of mind to buy a notebook and have kept a log and notes
of every phone conversation, date, time and of every status report and
efforts made to fix the problem. Starting to look like a book. I have
not cleared my cell phone log of phone calls to Nissan, so I can show
every time we have communicated.

Hopefully, I won't need it. I don't think I will. It's just a matter
of having a little more patience to allow the "system" to grind through
it's paperwork shuffle and sign-offs.

Meanwhile, the head honcho at the dealership is going to make some
calls. He commented that wants to close on another car before the end
of this month. It will help him meet his quota. :-)





---
This email has been checked for viruses by AVG.
http://www.avg.com

Oh boy..hope it works out.
My sister has been informed that she'll receive a cheque for
$17,500.00 to replace her Infiniti that the old guy smashed into.
She's a bit disappointed that it wasn't a bit more because her luxury
crossover had only 50,000 kilometers on the clock and was in mint
shape. I think she may look at a plainer compact SUV now...like a
Forrester, RAV4, Honda CRV or maybe the VW Tuigan.


What is a Forrester and a Tuigan? They are not automobiles sold in the
US or Canada.

A Forrester is a Subaru. Don't know what a Tuigan is but sometimes
cars are renamed for the Canadian market.

Another Pathfinder update ...
 

On Tuesday, June 27, 2017 at 7:03:24 PM UTC-4, Mr. Luddite wrote:
On 6/27/2017 6:57 PM, Alex wrote:
True North wrote:
On Tuesday, 27 June 2017 14:22:56 UTC-3, Mr. Luddite wrote:
On 6/27/2017 1:00 PM, Wayne.B wrote:
On Tue, 27 Jun 2017 12:52:10 -0400, "Mr. Luddite"
wrote:

Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to
last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc.,
as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed
the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had
it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to
take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for.
Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the
engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that
doesn't
give a fault code if it's bad.


=============

I'm sure they are trying to find some way to weasel on their previous
commitment. Do you have everything in writing?

I don't, other than the bill of sale, title and a case number with
Nissan. I am sure the dealership must have supporting data in terms of
their labor hours, receipt of new engine, etc. Plus, the regional
Nissan sales rep and the regional Nissan "super tech" have all been
involved.

I've felt like I am Jim Comey, the former FBI director though. I had
enough presence of mind to buy a notebook and have kept a log and notes
of every phone conversation, date, time and of every status report and
efforts made to fix the problem. Starting to look like a book. I have
not cleared my cell phone log of phone calls to Nissan, so I can show
every time we have communicated.

Hopefully, I won't need it. I don't think I will. It's just a matter
of having a little more patience to allow the "system" to grind through
it's paperwork shuffle and sign-offs.

Meanwhile, the head honcho at the dealership is going to make some
calls. He commented that wants to close on another car before the end
of this month. It will help him meet his quota. :-)





---
This email has been checked for viruses by AVG.
http://www.avg.com

Oh boy..hope it works out.
My sister has been informed that she'll receive a cheque for
$17,500.00 to replace her Infiniti that the old guy smashed into.
She's a bit disappointed that it wasn't a bit more because her luxury
crossover had only 50,000 kilometers on the clock and was in mint
shape. I think she may look at a plainer compact SUV now...like a
Forrester, RAV4, Honda CRV or maybe the VW Tuigan.


What is a Forrester and a Tuigan? They are not automobiles sold in the
US or Canada.

A Forrester is a Subaru. Don't know what a Tuigan is but sometimes
cars are renamed for the Canadian market.

http://www.subaru.com/vehicles/forester/index.html?GOOGLE700000001067987Forester%20TP_Core 71700000010434785Forester58700000469042871Subaru%2 0Foresterp684437504843700006844375048&s_kwcid=suba ru%20forester&s_kwcid=Subaru%20Forester&s_kwid=key word&ds_kids=p6844375048&ds_kid=43700006844375048& utm_source=paid-search&utm_medium=google_cpc&gclid=Cj0KEQjwhMjKBRD jxb31j-aesI4BEiQA7ivN-COlBuelyWB4ZtbJEDaJjQpERKVltMkzGeHsHg0R_T4aAhg98P8 HAQ&gclsrc=aw.ds

I suspect Alex was tweaking him for mis-spelling Forester.

http://www.vw.com/models/tiguan/

Another tweak. Maybe donnee should lay off the correcting of others for typos and mis-spelling, eh? :)

Another Pathfinder update ...
 

On Tue, 27 Jun 2017 16:13:24 -0700 (PDT), Its Me wrote:

On Tuesday, June 27, 2017 at 7:03:24 PM UTC-4, Mr. Luddite wrote:
On 6/27/2017 6:57 PM, Alex wrote:
True North wrote:
On Tuesday, 27 June 2017 14:22:56 UTC-3, Mr. Luddite wrote:
On 6/27/2017 1:00 PM, Wayne.B wrote:
On Tue, 27 Jun 2017 12:52:10 -0400, "Mr. Luddite"
wrote:

Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to
last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc.,
as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed
the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had
it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to
take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for.
Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the
engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that
doesn't
give a fault code if it's bad.


=============

I'm sure they are trying to find some way to weasel on their previous
commitment. Do you have everything in writing?

I don't, other than the bill of sale, title and a case number with
Nissan. I am sure the dealership must have supporting data in terms of
their labor hours, receipt of new engine, etc. Plus, the regional
Nissan sales rep and the regional Nissan "super tech" have all been
involved.

I've felt like I am Jim Comey, the former FBI director though. I had
enough presence of mind to buy a notebook and have kept a log and notes
of every phone conversation, date, time and of every status report and
efforts made to fix the problem. Starting to look like a book. I have
not cleared my cell phone log of phone calls to Nissan, so I can show
every time we have communicated.

Hopefully, I won't need it. I don't think I will. It's just a matter
of having a little more patience to allow the "system" to grind through
it's paperwork shuffle and sign-offs.

Meanwhile, the head honcho at the dealership is going to make some
calls. He commented that wants to close on another car before the end
of this month. It will help him meet his quota. :-)





---
This email has been checked for viruses by AVG.
http://www.avg.com

Oh boy..hope it works out.
My sister has been informed that she'll receive a cheque for
$17,500.00 to replace her Infiniti that the old guy smashed into.
She's a bit disappointed that it wasn't a bit more because her luxury
crossover had only 50,000 kilometers on the clock and was in mint
shape. I think she may look at a plainer compact SUV now...like a
Forrester, RAV4, Honda CRV or maybe the VW Tuigan.


What is a Forrester and a Tuigan? They are not automobiles sold in the
US or Canada.

A Forrester is a Subaru. Don't know what a Tuigan is but sometimes
cars are renamed for the Canadian market.

http://www.subaru.com/vehicles/forester/index.html?GOOGLE700000001067987Forester%20TP_Core 71700000010434785Forester58700000469042871Subaru%2 0Foresterp684437504843700006844375048&s_kwcid=suba ru%20forester&s_kwcid=Subaru%20Forester&s_kwid=key word&ds_kids=p6844375048&ds_kid=43700006844375048& utm_source=paid-search&utm_medium=google_cpc&gclid=Cj0KEQjwhMjKBRD jxb31j-aesI4BEiQA7ivN-COlBuelyWB4ZtbJEDaJjQpERKVltMkzGeHsHg0R_T4aAhg98P8 HAQ&gclsrc=aw.ds

I suspect Alex was tweaking him for mis-spelling Forester.

http://www.vw.com/models/tiguan/

Another tweak. Maybe donnee should lay off the correcting of others for typos and mis-spelling, eh? :)

Whoops...

Another Pathfinder update ...
 

On Tuesday, 27 June 2017 18:03:01 UTC-3, Mr. Luddite wrote:
On 6/27/2017 4:52 PM, justan wrote:
"Mr. Luddite" Wrote in message:
On 6/27/2017 1:00 PM, Wayne.B wrote:
On Tue, 27 Jun 2017 12:52:10 -0400, "Mr. Luddite"
wrote:


Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc., as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for. Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that doesn't
give a fault code if it's bad.


=============


I'm sure they are trying to find some way to weasel on their previous
commitment. Do you have everything in writing?


I don't, other than the bill of sale, title and a case number with
Nissan. I am sure the dealership must have supporting data in terms of
their labor hours, receipt of new engine, etc. Plus, the regional
Nissan sales rep and the regional Nissan "super tech" have all been
involved.

I've felt like I am Jim Comey, the former FBI director though. I had
enough presence of mind to buy a notebook and have kept a log and notes
of every phone conversation, date, time and of every status report and
efforts made to fix the problem. Starting to look like a book. I have
not cleared my cell phone log of phone calls to Nissan, so I can show
every time we have communicated.

Hopefully, I won't need it. I don't think I will. It's just a matter
of having a little more patience to allow the "system" to grind through
it's paperwork shuffle and sign-offs.

Meanwhile, the head honcho at the dealership is going to make some
calls. He commented that wants to close on another car before the end
of this month. It will help him meet his quota. :-)





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What other brands does he sell?


Toyota. There's nothing wrong with a Nissan if it works. The
Pathfinder I am driving now is great. I might look at Toyota again but
I prefer the Nissan. For some reason Toyotas looks too "Japanese" to
me. :-)


You're right. They followed the styling cues from the latest generation of the RAV4. The idea is an edgier look to attract the 'young buyers'.
My 2nd generation Highlander is probably a bit more pleasing with it's softer curves.

Another Pathfinder update ...
 

On Tuesday, 27 June 2017 20:13:26 UTC-3, Its Me wrote:
On Tuesday, June 27, 2017 at 7:03:24 PM UTC-4, Mr. Luddite wrote:
On 6/27/2017 6:57 PM, Alex wrote:
True North wrote:
On Tuesday, 27 June 2017 14:22:56 UTC-3, Mr. Luddite wrote:
On 6/27/2017 1:00 PM, Wayne.B wrote:
On Tue, 27 Jun 2017 12:52:10 -0400, "Mr. Luddite"
wrote:

Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to
last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc.,
as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed
the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had
it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to
take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for..
Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the
engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that
doesn't
give a fault code if it's bad.


=============

I'm sure they are trying to find some way to weasel on their previous
commitment. Do you have everything in writing?

I don't, other than the bill of sale, title and a case number with
Nissan. I am sure the dealership must have supporting data in terms of
their labor hours, receipt of new engine, etc. Plus, the regional
Nissan sales rep and the regional Nissan "super tech" have all been
involved.

I've felt like I am Jim Comey, the former FBI director though. I had
enough presence of mind to buy a notebook and have kept a log and notes
of every phone conversation, date, time and of every status report and
efforts made to fix the problem. Starting to look like a book. I have
not cleared my cell phone log of phone calls to Nissan, so I can show
every time we have communicated.

Hopefully, I won't need it. I don't think I will. It's just a matter
of having a little more patience to allow the "system" to grind through
it's paperwork shuffle and sign-offs.

Meanwhile, the head honcho at the dealership is going to make some
calls. He commented that wants to close on another car before the end
of this month. It will help him meet his quota. :-)





---
This email has been checked for viruses by AVG.
http://www.avg.com

Oh boy..hope it works out.
My sister has been informed that she'll receive a cheque for
$17,500.00 to replace her Infiniti that the old guy smashed into.
She's a bit disappointed that it wasn't a bit more because her luxury
crossover had only 50,000 kilometers on the clock and was in mint
shape. I think she may look at a plainer compact SUV now...like a
Forrester, RAV4, Honda CRV or maybe the VW Tuigan.


What is a Forrester and a Tuigan? They are not automobiles sold in the
US or Canada.

A Forrester is a Subaru. Don't know what a Tuigan is but sometimes
cars are renamed for the Canadian market.

http://www.subaru.com/vehicles/forester/index.html?GOOGLE700000001067987Forester%20TP_Core 71700000010434785Forester58700000469042871Subaru%2 0Foresterp684437504843700006844375048&s_kwcid=suba ru%20forester&s_kwcid=Subaru%20Forester&s_kwid=key word&ds_kids=p6844375048&ds_kid=43700006844375048& utm_source=paid-search&utm_medium=google_cpc&gclid=Cj0KEQjwhMjKBRD jxb31j-aesI4BEiQA7ivN-COlBuelyWB4ZtbJEDaJjQpERKVltMkzGeHsHg0R_T4aAhg98P8 HAQ&gclsrc=aw.ds

I suspect Alex was tweaking him for mis-spelling Forester.

http://www.vw.com/models/tiguan/

Another tweak. Maybe donnee should lay off the correcting of others for typos and mis-spelling, eh? :)


Just testing to see if any of y'all were awake. Congratulations!