I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)

On Tuesday, December 3, 2013 10:05:29 PM UTC-5, Mr. Luddite wrote:


No one...well maybe your good buddy Krause the troll....cares.)

On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.

--
Religion: together we can find the cure.

On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.

On 12/4/13, 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.


Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to the
Apple store, I installed it on one of the store's demo iMacs, and then I
erased it.

If you need English speaking tech support for setting up the email, call
me. Someone here must speak English.

--
Religion: together we can find the cure.

On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:


More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.


Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to the
Apple store, I installed it on one of the store's demo iMacs, and then I
erased it.

If you need English speaking tech support for setting up the email, call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called the
Apple support line and someone walked her through the setup. Apparently
it took a couple of tries because at first his instructions resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.

On 12/4/2013 10:28 AM, Mr. Luddite wrote:
On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:


More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.


Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to the
Apple store, I installed it on one of the store's demo iMacs, and then I
erased it.

If you need English speaking tech support for setting up the email, call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called the
Apple support line and someone walked her through the setup. Apparently
it took a couple of tries because at first his instructions resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.



Seriously, look at the "POP server" settings in the main account area...
That is the most common problem we find with folks setting up new email
clients/new machines or new internet services, or in your case, both...

--
On 12/3/2013 1:00 PM, Hank© wrote:
Be mindfull of Donnie waving the brown finger. It has the essence of
Harry on it. ;-)

On 12/4/2013 10:28 AM, Mr. Luddite wrote:
On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:


More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.


Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to the
Apple store, I installed it on one of the store's demo iMacs, and then I
erased it.

If you need English speaking tech support for setting up the email, call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called the
Apple support line and someone walked her through the setup. Apparently
it took a couple of tries because at first his instructions resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.


I, a fellow luddite, just had cable installed for the first time. When I
went into Thunderbird to set up for Comcast email, I entered the email
address and password. Thunderbird did the rest. I was very pleased.
Getting used to Comcast was a different story.

--
Americans deserve better.

On 12/4/2013 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.

I don't know if Mac is the same but on a PC I would be looking at the
setting for the "outgoing pop server". Cox is very particular with what
setting you have there...

--
On 12/3/2013 1:00 PM, Hank© wrote:
Be mindfull of Donnie waving the brown finger. It has the essence of
Harry on it. ;-)

On 12/4/13, 10:09 AM, KC wrote:
On 12/4/2013 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and
requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete
the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned
back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.

I don't know if Mac is the same but on a PC I would be looking at the
setting for the "outgoing pop server". Cox is very particular with what
setting you have there...



Outgoing "pop" server? Really?

Do you know what "pop" is? It is simply a protocol your email client
(such as Thunderbird) uses to retrieve your email from a remote server.
IMAP is another such protocol.

The outgoing protocol, the one used to send your email to your recipient
through a server, is SMTP, *not* POP.

You must be hell on wheels offering up tech support to your many
internet/web design clients.





--
Religion: together we can find the cure.