On 12/4/2013 10:09 AM, KC wrote:
On 12/4/2013 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and
requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete
the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned
back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.

I don't know if Mac is the same but on a PC I would be looking at the
setting for the "outgoing pop server". Cox is very particular with what
setting you have there...



Thanks but the "pop" server setting is for *incoming emails*. That
worked fine. It's the smtp "outgoing" setting that was screwing it up.
It's weird because I must have checked it on her PC and my PC to make
sure it was the same as what appeared in the new iMac. It was. It just
didn't work. Working now, but I don't know what the Apple tech had her
change.

On 12/4/2013 10:32 AM, Mr. Luddite wrote:
On 12/4/2013 10:09 AM, KC wrote:
On 12/4/2013 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to
her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and
requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete
the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned
back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.

I don't know if Mac is the same but on a PC I would be looking at the
setting for the "outgoing pop server". Cox is very particular with what
setting you have there...



Thanks but the "pop" server setting is for *incoming emails*. That
worked fine. It's the smtp "outgoing" setting that was screwing it up.
It's weird because I must have checked it on her PC and my PC to make
sure it was the same as what appeared in the new iMac. It was. It just
didn't work. Working now, but I don't know what the Apple tech had her
change.



Damn.. you are right and I said it twice.. I did mean the SMTP... Either
way, write it down because in my experience, even the techs at these
cable places, don't know what they are doing

--
On 12/3/2013 1:00 PM, Hank© wrote:
Be mindfull of Donnie waving the brown finger. It has the essence of
Harry on it. ;-)

On 12/4/2013 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.


Well, Mrs.E. was able to fix the problem with her Comcast email account
a few minutes ago. While I was busy googling up info on it she called
the Apple support hotline and the tech walked her through the fix. I
wish I knew exactly what it was, but she can't remember. I *did*
involve changing some of the standard configurations however and
renaming "Comcast" to something else somewhere in the account setup. She
remembered that. It's now up and running.

Bugs me that I don't know what they changed though.

On 12/4/13, 10:21 AM, Mr. Luddite wrote:
On 12/4/2013 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and
requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete
the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned
back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.


Well, Mrs.E. was able to fix the problem with her Comcast email account
a few minutes ago. While I was busy googling up info on it she called
the Apple support hotline and the tech walked her through the fix. I
wish I knew exactly what it was, but she can't remember. I *did*
involve changing some of the standard configurations however and
renaming "Comcast" to something else somewhere in the account setup. She
remembered that. It's now up and running.

Bugs me that I don't know what they changed though.





Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too complex,
too many cute features, too much grabbiness.

--
Religion: together we can find the cure.

On 12/4/2013 10:31 AM, F.O.A.D. wrote:



Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too complex,
too many cute features, too much grabbiness.



It must be. She hasn't installed any new programs or apps other than
what Apple told her to install to get the full setup.

Mrs.E. is actually enjoying the learning process and transition from her
PC to the Mac. She was just telling me that she now sees how similar
things are to her iPhone and iPad that she uses. She just installed
"iPhoto", opened it and it appears that all the photos that are on her
iPad and iPhone now show up on the iMac.

She's becoming a geek.

On Wed, 04 Dec 2013 10:21:55 -0500, "Mr. Luddite" wrote:

On 12/4/2013 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.


Well, Mrs.E. was able to fix the problem with her Comcast email account
a few minutes ago. While I was busy googling up info on it she called
the Apple support hotline and the tech walked her through the fix. I
wish I knew exactly what it was, but she can't remember. I *did*
involve changing some of the standard configurations however and
renaming "Comcast" to something else somewhere in the account setup. She
remembered that. It's now up and running.

Bugs me that I don't know what they changed though.


Blew that free lunch.

John H. -- Hope you're having a great day!

On Tue, 03 Dec 2013 22:05:29 -0500, "Mr. Luddite" wrote:


I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)

Well, bring it down to the Apple store at Tyson's Corner. I'll meet you, and after a quick trip
through LLBean's, buy you lunch.

John H. -- Hope you're having a great day!