On 12/4/13, 10:09 AM, KC wrote:
On 12/4/2013 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and
requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete
the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned
back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.

I don't know if Mac is the same but on a PC I would be looking at the
setting for the "outgoing pop server". Cox is very particular with what
setting you have there...



Outgoing "pop" server? Really?

Do you know what "pop" is? It is simply a protocol your email client
(such as Thunderbird) uses to retrieve your email from a remote server.
IMAP is another such protocol.

The outgoing protocol, the one used to send your email to your recipient
through a server, is SMTP, *not* POP.

You must be hell on wheels offering up tech support to your many
internet/web design clients.





--
Religion: together we can find the cure.