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I did it!
On 12/4/2013 10:42 AM, KC wrote:
On 12/4/2013 10:28 AM, Mr. Luddite wrote: On 12/4/2013 9:54 AM, F.O.A.D. wrote: On 12/4/13, 9:45 AM, Mr. Luddite wrote: More than one "solution" apparently involves removing "Comcast" as the name of the email account. I haven't tried anything yet. I also found some references to Thunderbird being no longer supported on Macs. That may not be the case however. I planned on installing Thunderbird on her iMac if I can't get her Comcast account working, so I'll check into that further before proceeding. Hmmm. I use my name as part of the name of my email accounts, as in " Try or whatever the family user name is there. Thunderbird works just fine on the newest iMacs. On my last visit to the Apple store, I installed it on one of the store's demo iMacs, and then I erased it. If you need English speaking tech support for setting up the email, call me. Someone here must speak English. Thanks. I just posted that the problem is resolved. Mrs.E. called the Apple support line and someone walked her through the setup. Apparently it took a couple of tries because at first his instructions resulted in the same problem. They then changed some settings (apparently *not* port settings or anything -- they were changes to what the default fields in the name of the account) and it now works. I wish I knew exactly what was changed because I've been trying to figure it out for a day. I was in the middle of gathering more info when I received an email from her telling me it works. Seriously, look at the "POP server" settings in the main account area... That is the most common problem we find with folks setting up new email clients/new machines or new internet services, or in your case, both... Again, the POP server worked fine from the get go. Pop is for *incoming mail*. The problem was with outgoing and the settings associated with it. We checked our PCs and the settings we used in the iMac were exactly the same initially. The Apple guy had her change a couple of them and it now works. |
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