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A nice apple story
On Wed, 16 Nov 2011 07:47:21 -0500, JustWait
wrote: On 11/16/2011 7:40 AM, X ` Man wrote: On 11/16/11 7:31 AM, BAR wrote: In , says... On Tue, 15 Nov 2011 18:59:18 -0500, X ` wrote: On 11/15/11 6:36 PM, North Star wrote: On Nov 15, 4:45 pm, X ` wrote: One of the hard drives on one of my aging Apple computers has been dying for a couple of weeks. It finally gave up the ghost yesterday. Called Apple Care and the tech suggested about four different ways to try to resuscitate it, to no avail. So he made an appointment for me at the local Apple store. I showed up, tech said "go to lunch." Came back 90 minutes later, new hard drive in machine, running diagnostics. No charge for labor or parts. Love it. Wow! just how old is that computer and was it still under warranty? Two years next month. When I bought it, I paid about $100 for a three year extended warranty. It's really nice...if I have a problem, I call Apple Care on the phone and usually the English speaking person who answers can work out the difficulty with me doing what is suggested. If not, the rep makes an appointment for me at the local store. I just reinstalled my apps and data back on the machine from a backup. Since most hard drives are warranted for 5 years by the manufacturer these days that seems like a great deal for Apple. Most computer problems are caused by bad hard drives. That has been true for a long time, pretty much since the end of the card reader and open reel tape drive. Usually the problems with rotating media is with a lot. You get about 10,000 that are bad and you need to have them replaced. They don't recall them but, they do work with big commercial customers to get the lots replaced. The consumer market, Apple is the consumer market, is left to deal with it on an individual basis. It's nice to deal with it with a mannerly fellow in Oregon on the phone who speaks American English and isn't reading off a script, and when his suggestions fail, sets you up with a firm appointment at the local service desk. It's certain better than dealing with "Dell Hell" or "HP Hiccups" personnel somewhere in India, Pakistan, or perhaps Saturn. We know Harry, we do the same thing right up the street at Geek Squad... You are not special, your computer is not special, your service is not special... Except you spend an hour on the phone first... Cmon Scott. Everything about Harry is special ;-) -- 2012, the end of an error:-) |
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