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A nice apple story
One of the hard drives on one of my aging Apple computers has been dying
for a couple of weeks. It finally gave up the ghost yesterday. Called Apple Care and the tech suggested about four different ways to try to resuscitate it, to no avail. So he made an appointment for me at the local Apple store. I showed up, tech said "go to lunch." Came back 90 minutes later, new hard drive in machine, running diagnostics. No charge for labor or parts. Love it. |
A nice apple story
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A nice apple story
On 11/15/2011 3:45 PM, X ` Man wrote:
One of the hard drives on one of my aging Apple computers has been dying for a couple of weeks. It finally gave up the ghost yesterday. Called Apple Care and the tech suggested about four different ways to try to resuscitate it, to no avail. So he made an appointment for me at the local Apple store. I showed up, tech said "go to lunch." Came back 90 minutes later, new hard drive in machine, running diagnostics. No charge for labor or parts. Love it. Must not have aged beyond the 90 day warranty period, eh? -- 1-20-13 The end of an error |
A nice apple story
On Nov 15, 4:45*pm, X ` Man wrote:
One of the hard drives on one of my aging Apple computers has been dying for a couple of weeks. It finally gave up the ghost yesterday. Called Apple Care and the tech suggested about four different ways to try to resuscitate it, to no avail. So he made an appointment for me at the local Apple store. I showed up, tech said "go to lunch." Came back 90 minutes later, new hard drive in machine, running diagnostics. No charge for labor or parts. Love it. Wow! just how old is that computer and was it still under warranty? |
A nice apple story
On 11/15/11 6:36 PM, North Star wrote:
On Nov 15, 4:45 pm, X ` wrote: One of the hard drives on one of my aging Apple computers has been dying for a couple of weeks. It finally gave up the ghost yesterday. Called Apple Care and the tech suggested about four different ways to try to resuscitate it, to no avail. So he made an appointment for me at the local Apple store. I showed up, tech said "go to lunch." Came back 90 minutes later, new hard drive in machine, running diagnostics. No charge for labor or parts. Love it. Wow! just how old is that computer and was it still under warranty? Two years next month. When I bought it, I paid about $100 for a three year extended warranty. It's really nice...if I have a problem, I call Apple Care on the phone and usually the English speaking person who answers can work out the difficulty with me doing what is suggested. If not, the rep makes an appointment for me at the local store. I just reinstalled my apps and data back on the machine from a backup. |
A nice apple story
X ` Man wrote:
One of the hard drives on one of my aging Apple computers has been dying for a couple of weeks. It finally gave up the ghost yesterday. Called Apple Care and the tech suggested about four different ways to try to resuscitate it, to no avail. So he made an appointment for me at the local Apple store. I showed up, tech said "go to lunch." Came back 90 minutes later, new hard drive in machine, running diagnostics. No charge for labor or parts. Love it. Some hard drives die quickly, while some appear to last forever... The following is a current screenshot of S.M.A.R.T. diagnostics of one of the hard drives in my computer: http://stigbye.motocross.io/temporar...agnostics.html Note the diagnostics parameter "Power On Hours Count" marked with red, as if the hexadecimal value in the rightmost column is calculated to a decimal value, this will show the exact and total hours this hard drive has been powered on... When running a standard disk diagnosis tool on this hard drive, there is also and so far not a single bad sector or other data errors found. As both the number of power on hours and no bad sectors or data errors has been common with many of my hard drives, what do you think my secret is for keeping my hard drives running error free for "centuries"...? Stig Arne Bye E-mail ......: lid lid Snail-Mail ..: Axel Borgens veg 4, NO-9900 Kirkenes, Norway Homepage ....: COMING LATER: http://stigbye.footballclubs.io http://stigbye.motocross.io ------------------------------------------------------------------------ Located just about 70°N 30°E - Almost at the top of the world! Remove ".invalid" from mail address to reply to me by direct e-mail! |
A nice apple story
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A nice apple story
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A nice apple story
On 11/16/11 7:31 AM, BAR wrote:
In , says... On Tue, 15 Nov 2011 18:59:18 -0500, X ` wrote: On 11/15/11 6:36 PM, North Star wrote: On Nov 15, 4:45 pm, X ` wrote: One of the hard drives on one of my aging Apple computers has been dying for a couple of weeks. It finally gave up the ghost yesterday. Called Apple Care and the tech suggested about four different ways to try to resuscitate it, to no avail. So he made an appointment for me at the local Apple store. I showed up, tech said "go to lunch." Came back 90 minutes later, new hard drive in machine, running diagnostics. No charge for labor or parts. Love it. Wow! just how old is that computer and was it still under warranty? Two years next month. When I bought it, I paid about $100 for a three year extended warranty. It's really nice...if I have a problem, I call Apple Care on the phone and usually the English speaking person who answers can work out the difficulty with me doing what is suggested. If not, the rep makes an appointment for me at the local store. I just reinstalled my apps and data back on the machine from a backup. Since most hard drives are warranted for 5 years by the manufacturer these days that seems like a great deal for Apple. Most computer problems are caused by bad hard drives. That has been true for a long time, pretty much since the end of the card reader and open reel tape drive. Usually the problems with rotating media is with a lot. You get about 10,000 that are bad and you need to have them replaced. They don't recall them but, they do work with big commercial customers to get the lots replaced. The consumer market, Apple is the consumer market, is left to deal with it on an individual basis. It's nice to deal with it with a mannerly fellow in Oregon on the phone who speaks American English and isn't reading off a script, and when his suggestions fail, sets you up with a firm appointment at the local service desk. It's certain better than dealing with "Dell Hell" or "HP Hiccups" personnel somewhere in India, Pakistan, or perhaps Saturn. |
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