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Comcast Meltdown
Bought a new laptop Saturday and tried to get our home networking router
(installed by Comcast) to recognize it by calling tech help line. The result was losing all Internet access on all the computers until about an hour ago. New laptop runs on Vista, but that wasn't the problem. I actually like Vista. The problem was the total incompetence of Comcast's technical helpline via telephone. Long story which I won't go into, but finally a couple of knowledgable people showed up and got everything up and running better than ever. BTW .... I heard a rumor that Apple is going to get out of the business. Macs will be no longer. Eisboch |
Comcast Meltdown
Eisboch wrote:
Bought a new laptop Saturday and tried to get our home networking router (installed by Comcast) to recognize it by calling tech help line. The result was losing all Internet access on all the computers until about an hour ago. New laptop runs on Vista, but that wasn't the problem. I actually like Vista. The problem was the total incompetence of Comcast's technical helpline via telephone. Long story which I won't go into, but finally a couple of knowledgable people showed up and got everything up and running better than ever. BTW .... I heard a rumor that Apple is going to get out of the business. Macs will be no longer. Eisboch Who did you hear that rumor from? Your guys at Comcast? What brand router do you have? It shouldn't really require much if any specific setup, or are you referring to the "cable modem"? |
Comcast Meltdown
"Boater" wrote in message ... Eisboch wrote: Bought a new laptop Saturday and tried to get our home networking router (installed by Comcast) to recognize it by calling tech help line. The result was losing all Internet access on all the computers until about an hour ago. New laptop runs on Vista, but that wasn't the problem. I actually like Vista. The problem was the total incompetence of Comcast's technical helpline via telephone. Long story which I won't go into, but finally a couple of knowledgable people showed up and got everything up and running better than ever. BTW .... I heard a rumor that Apple is going to get out of the business. Macs will be no longer. Eisboch Who did you hear that rumor from? Your guys at Comcast? What brand router do you have? It shouldn't really require much if any specific setup, or are you referring to the "cable modem"? I don't know what we had before as a router. It was setup in a strange way. Rather than using WEP or the newer secure network system (forget what they call it), it was "unsecured" but invisible to all but the specific computers that were registered to log on to it. The only computers that could connect were those that were registered through Comcast to use it. It wasn't a problem before. When Mrs.E. bought a new computer we simply called up Comcast and they remotely added it to the registered list. The problems started Saturday when I tried to add this new machine. The telephone guy initially said, "No problem, then proceeded to completely shut down our Internet access remotely and couldn't get it back up. Then, we went through the "next tier" of help within 48 hours, etc., (which never happened) then a home visit this morning between 8am and 11am to "upgrade" our equipment (which has worked perfectly for several years) ... and nobody showed up. This is all with numerous and increasingly frustrating calls to Comcast's help service which has been going on since Saturday. Believe it or not, here's how it got fixed. Around 1pm this afternoon (after waiting all morning for the Comcast no show) I happened to take a ride to the store 2 miles from my house. In the parking lot were two Comcast trucks parked side by side and the drivers having a smoke and chatting. I drove up and asked them if either one had a service call scheduled at our address. They didn't, but asked what the problem was. I briefly explained, they told me to lead the way, came over to the house, installed a new router, programmed it and made sure all of our computers (5) could log on and work. The guys (and gals) that "do" the work are great. The telephone help people are total losers. They lie too, and I can prove it. Oh. The rumor. Yep, it was one of the Comcast guys who was very knowledgable regarding Vista. He said that Vista and a current Mac OS (forget the name) are basically built on the same platform. He told us that it was done for compatibility issues because Mac will be getting out of the business. I didn't ask him anymore because I was overjoyed to have our Internet access back. Eisboch |
Comcast Meltdown
Boater wrote:
Eisboch wrote: Bought a new laptop Saturday and tried to get our home networking router (installed by Comcast) to recognize it by calling tech help line. The result was losing all Internet access on all the computers until about an hour ago. New laptop runs on Vista, but that wasn't the problem. I actually like Vista. The problem was the total incompetence of Comcast's technical helpline via telephone. Long story which I won't go into, but finally a couple of knowledgable people showed up and got everything up and running better than ever. BTW .... I heard a rumor that Apple is going to get out of the business. Macs will be no longer. Eisboch Who did you hear that rumor from? Your guys at Comcast? What brand router do you have? It shouldn't really require much if any specific setup, or are you referring to the "cable modem"? You should've just called Harry he can fix anything. |
Comcast Meltdown
"BAR" wrote in message ... You should've just called Harry he can fix anything. Anybody should. Heck, I am far from a computer expert, but I successfully installed and setup a wireless home network system for my son at his Beachouse. All you have to do is carefully follow the instructions. Our system was dependent on Comcast. *That* was the problem. Eisboch |
Comcast Meltdown
On Tue, 30 Dec 2008 16:59:19 -0500, "Eisboch"
wrote: Oh. The rumor. Yep, it was one of the Comcast guys who was very knowledgable regarding Vista. He said that Vista and a current Mac OS (forget the name) are basically built on the same platform. He told us that it was done for compatibility issues because Mac will be getting out of the business. I didn't ask him anymore because I was overjoyed to have our Internet access back. Eisboch Good thing he knew more about modems and routers than OS and hardware platforms. There's no reason to believe Apple will get out of the hardware business. It'd take away from the cultural market position they've established and decrement the value of their brand. jps |
Comcast Meltdown
Eisboch wrote:
"Boater" wrote in message ... Eisboch wrote: Bought a new laptop Saturday and tried to get our home networking router (installed by Comcast) to recognize it by calling tech help line. The result was losing all Internet access on all the computers until about an hour ago. New laptop runs on Vista, but that wasn't the problem. I actually like Vista. The problem was the total incompetence of Comcast's technical helpline via telephone. Long story which I won't go into, but finally a couple of knowledgable people showed up and got everything up and running better than ever. BTW .... I heard a rumor that Apple is going to get out of the business. Macs will be no longer. Eisboch Who did you hear that rumor from? Your guys at Comcast? What brand router do you have? It shouldn't really require much if any specific setup, or are you referring to the "cable modem"? I don't know what we had before as a router. It was setup in a strange way. Rather than using WEP or the newer secure network system (forget what they call it), it was "unsecured" but invisible to all but the specific computers that were registered to log on to it. The only computers that could connect were those that were registered through Comcast to use it. It wasn't a problem before. When Mrs.E. bought a new computer we simply called up Comcast and they remotely added it to the registered list. The problems started Saturday when I tried to add this new machine. The telephone guy initially said, "No problem, then proceeded to completely shut down our Internet access remotely and couldn't get it back up. Then, we went through the "next tier" of help within 48 hours, etc., (which never happened) then a home visit this morning between 8am and 11am to "upgrade" our equipment (which has worked perfectly for several years) ... and nobody showed up. This is all with numerous and increasingly frustrating calls to Comcast's help service which has been going on since Saturday. Believe it or not, here's how it got fixed. Around 1pm this afternoon (after waiting all morning for the Comcast no show) I happened to take a ride to the store 2 miles from my house. In the parking lot were two Comcast trucks parked side by side and the drivers having a smoke and chatting. I drove up and asked them if either one had a service call scheduled at our address. They didn't, but asked what the problem was. I briefly explained, they told me to lead the way, came over to the house, installed a new router, programmed it and made sure all of our computers (5) could log on and work. The guys (and gals) that "do" the work are great. The telephone help people are total losers. They lie too, and I can prove it. Oh. The rumor. Yep, it was one of the Comcast guys who was very knowledgable regarding Vista. He said that Vista and a current Mac OS (forget the name) are basically built on the same platform. He told us that it was done for compatibility issues because Mac will be getting out of the business. I didn't ask him anymore because I was overjoyed to have our Internet access back. Eisboch The Comcast phone service for internet is pretty miserable, but I have been pleased by the two guys in trucks who answer the service calls in our immediate area. Your Comcast guy's Mac-PC story is going nowhere. |
Comcast Meltdown
"Boater" wrote in message ... The Comcast phone service for internet is pretty miserable, but I have been pleased by the two guys in trucks who answer the service calls in our immediate area. Your Comcast guy's Mac-PC story is going nowhere. I have no way of knowing. Like I said, it was a rumor. Eisboch |
Comcast Meltdown
Eisboch wrote:
"Boater" wrote in message ... The Comcast phone service for internet is pretty miserable, but I have been pleased by the two guys in trucks who answer the service calls in our immediate area. Your Comcast guy's Mac-PC story is going nowhere. I have no way of knowing. Like I said, it was a rumor. Eisboch Wait..."Reggie" will find some bit of fluff out there on the internet that says Apple's world is coming to an end. Y-A-W-N. |
Comcast Meltdown
On Tue, 30 Dec 2008 16:29:43 -0500, "Eisboch"
wrote: BTW .... I heard a rumor that Apple is going to get out of the business. Macs will be no longer. That seems to be going around - something about VISTA and Leopard or whatever Apple calls it are built around the same platform or using the same operating architecture or something. They mentioned it on CNBC last week when I was listening and I was only half paying attention. Also heard Apple will be introducing a iPhone Nano. Don't know myself - doesn't seem to make sense to me. |
Comcast Meltdown
Tom Francis wrote:
On Tue, 30 Dec 2008 16:29:43 -0500, "Eisboch" wrote: BTW .... I heard a rumor that Apple is going to get out of the business. Macs will be no longer. That seems to be going around - something about VISTA and Leopard or whatever Apple calls it are built around the same platform or using the same operating architecture or something. They mentioned it on CNBC last week when I was listening and I was only half paying attention. Also heard Apple will be introducing a iPhone Nano. Don't know myself - doesn't seem to make sense to me. These days, Apples and PCs use the same CPU's, and in fact, Apple will soon be releasing new desktops with the latest Intel CPU's. |
Comcast Meltdown
Boater wrote:
Eisboch wrote: "Boater" wrote in message ... Eisboch wrote: Bought a new laptop Saturday and tried to get our home networking router (installed by Comcast) to recognize it by calling tech help line. The result was losing all Internet access on all the computers until about an hour ago. New laptop runs on Vista, but that wasn't the problem. I actually like Vista. The problem was the total incompetence of Comcast's technical helpline via telephone. Long story which I won't go into, but finally a couple of knowledgable people showed up and got everything up and running better than ever. BTW .... I heard a rumor that Apple is going to get out of the business. Macs will be no longer. Eisboch Who did you hear that rumor from? Your guys at Comcast? What brand router do you have? It shouldn't really require much if any specific setup, or are you referring to the "cable modem"? I don't know what we had before as a router. It was setup in a strange way. Rather than using WEP or the newer secure network system (forget what they call it), it was "unsecured" but invisible to all but the specific computers that were registered to log on to it. The only computers that could connect were those that were registered through Comcast to use it. It wasn't a problem before. When Mrs.E. bought a new computer we simply called up Comcast and they remotely added it to the registered list. The problems started Saturday when I tried to add this new machine. The telephone guy initially said, "No problem, then proceeded to completely shut down our Internet access remotely and couldn't get it back up. Then, we went through the "next tier" of help within 48 hours, etc., (which never happened) then a home visit this morning between 8am and 11am to "upgrade" our equipment (which has worked perfectly for several years) ... and nobody showed up. This is all with numerous and increasingly frustrating calls to Comcast's help service which has been going on since Saturday. Believe it or not, here's how it got fixed. Around 1pm this afternoon (after waiting all morning for the Comcast no show) I happened to take a ride to the store 2 miles from my house. In the parking lot were two Comcast trucks parked side by side and the drivers having a smoke and chatting. I drove up and asked them if either one had a service call scheduled at our address. They didn't, but asked what the problem was. I briefly explained, they told me to lead the way, came over to the house, installed a new router, programmed it and made sure all of our computers (5) could log on and work. The guys (and gals) that "do" the work are great. The telephone help people are total losers. They lie too, and I can prove it. Oh. The rumor. Yep, it was one of the Comcast guys who was very knowledgable regarding Vista. He said that Vista and a current Mac OS (forget the name) are basically built on the same platform. He told us that it was done for compatibility issues because Mac will be getting out of the business. I didn't ask him anymore because I was overjoyed to have our Internet access back. Eisboch The Comcast phone service for internet is pretty miserable, but I have been pleased by the two guys in trucks who answer the service calls in our immediate area. Your Comcast guy's Mac-PC story is going nowhere. My Belkin router can be set up to only see and acknowledge the computers entered into the router by the person with administrator privileges to the router. After hearing your story I glad I did not go that way to set up the router . |
Comcast Meltdown
On Dec 30, 4:37*pm, BAR wrote:
Boater wrote: Eisboch wrote: Bought a new laptop Saturday and tried to get our home networking router (installed by Comcast) to recognize it by calling tech help line. * The result was losing all Internet access on all the computers until about an hour ago. New laptop runs on Vista, but that wasn't the problem. *I actually like Vista. The problem was the total incompetence of Comcast's technical helpline via telephone. Long story which I won't go into, but finally a couple of knowledgable people showed up and got everything up and running better than ever. BTW .... I heard a *rumor that Apple is going to get out of the business. Macs will be no longer. Eisboch Who did you hear that rumor from? Your guys at Comcast? What brand router do you have? It shouldn't really require much if any specific setup, or are you referring to the "cable modem"? You should've just called Harry he can fix anything. A lot of people think that Barak is going to do all the fixing. |
Comcast Meltdown
"Keith nuttle" wrote in message ... Eisboch wrote: Bought a new laptop Saturday and tried to get our home networking router (installed by Comcast) to recognize it by calling tech help line. The result was losing all Internet access on all the computers until about an hour ago. After hearing your story I glad I did not go that way to set up the router . I wouldn't again either after finding out how simple it is to do it yourself. The only reason I called Comcast is because it was a system installed by them (actually Adelphia) several years ago. Until Saturday we never had a problem or issue with it. Eisboch |
Comcast Meltdown
On Wed, 31 Dec 2008 00:21:59 +0000, Tom Francis wrote:
That seems to be going around - something about VISTA and Leopard or whatever Apple calls it are built around the same platform or using the same operating architecture or something. They mentioned it on CNBC last week when I was listening and I was only half paying attention. OS X is an overlay on Darwin, which is a Unix type OS. While rumors have it that there is some Unix code in Windows, it is definitely not Unix based. http://en.wikipedia.org/wiki/Darwin_(operating_system) Rumors also have it that the next Windows will be truly different, at least for Windows. Reportedly, it will use a hypervisor for backward compatibility. By the way, hypervisors are not new. When I absolutely have to use that buggy, insecure, POS, operating system called Windows ;-), I run it on Linux using VirtualBox. http://en.wikipedia.org/wiki/Hypervisor |
Comcast Meltdown
On Wed, 31 Dec 2008 06:54:42 -0500, Boater wrote:
If by "next Windows," you mean Windows 7, it won't be "truly different" from VISTA, or a new OS built from scratch, but will be evolutionary. Here's a semi-official blog that keeps track of it without being too technical: http://windowsteamblog.com/blogs/windows7/default.aspx I don't follow Windows development, but I do remember there being speculation that a hypervisor would be included. Apparently, the beta is out now. |
Comcast Meltdown
wrote:
On Wed, 31 Dec 2008 06:54:42 -0500, Boater wrote: If by "next Windows," you mean Windows 7, it won't be "truly different" from VISTA, or a new OS built from scratch, but will be evolutionary. Here's a semi-official blog that keeps track of it without being too technical: http://windowsteamblog.com/blogs/windows7/default.aspx I don't follow Windows development, but I do remember there being speculation that a hypervisor would be included. Apparently, the beta is out now. That's the rumor! :) |
Comcast Meltdown
On Dec 30, 6:13*pm, Boater wrote:
Eisboch wrote: "Boater" wrote in message ... Eisboch wrote: Bought a new laptop Saturday and tried to get our home networking router (installed by Comcast) to recognize it by calling tech help line. * The result was losing all Internet access on all the computers until about an hour ago. New laptop runs on Vista, but that wasn't the problem. *I actually like Vista. The problem was the total incompetence of Comcast's technical helpline via telephone. Long story which I won't go into, but finally a couple of knowledgable people showed up and got everything up and running better than ever. BTW .... I heard a *rumor that Apple is going to get out of the business. Macs will be no longer. Eisboch Who did you hear that rumor from? Your guys at Comcast? What brand router do you have? It shouldn't really require much if any specific setup, or are you referring to the "cable modem"? I don't know what we had before as a router. *It was setup in a strange way. Rather than using WEP or the newer secure network system (forget what they call it), it was "unsecured" *but invisible to all but the specific computers that were registered to log on to it. *The only computers that could connect were those that were registered through Comcast to use it. It wasn't a problem before. *When Mrs.E. bought a new computer we simply called up Comcast and they remotely added it to the registered list. The problems started Saturday when I tried to add this new machine. *The telephone guy initially said, "No problem, then proceeded to completely shut down our Internet access remotely and couldn't get it back up. * Then, we went through the "next tier" of help within 48 hours, etc., (which never happened) then a home visit this morning between 8am and 11am to "upgrade" our equipment *(which has worked perfectly for several years) ... and nobody showed up. * This is all with numerous and increasingly frustrating calls to Comcast's help service which has been going on since Saturday. Believe it or not, here's how it got fixed. * Around 1pm this afternoon (after waiting all morning for the Comcast no show) *I happened to take a ride to the store 2 miles from my house. *In the parking lot were two Comcast trucks parked side by side and the drivers having a smoke and chatting. *I drove up and asked them if either one had a service call scheduled at our address. *They didn't, but asked what the problem was. * I briefly explained, *they told me to lead the way, came over to the house, installed a new router, programmed it and made sure all of our computers (5) could log on and work. The guys (and gals) that "do" the work are great. The telephone help people are total losers. *They lie too, and I can prove it. Oh. * The rumor. * Yep, it was one of the Comcast guys who was very knowledgable regarding Vista. He said that Vista and a current Mac OS *(forget the name) *are basically built on the same platform. He told us that it was done for compatibility issues because Mac will be getting out of the business. I didn't ask him anymore because I was overjoyed to have our Internet access back. Eisboch The Comcast phone service for internet is pretty miserable, but I have been pleased by the two guys in trucks who answer the service calls in our immediate area. Your Comcast guy's Mac-PC story is going nowhere.- Hide quoted text - - Show quoted text - That's odd, I don't know of anybody who doesn't like Comcast phone. |
Comcast Meltdown
On Dec 30, 5:42*pm, "Eisboch" wrote:
"BAR" wrote in message ... You should've just called Harry he can fix anything. Anybody should. *Heck, I am far from a computer expert, but I successfully installed and setup a wireless home network system for my son at his Beachouse. *All you have to do is carefully follow the instructions. Our system was dependent on Comcast. * *That* was the problem. Eisboch I've got Comcast, and I set up my own wireless network without a glitch. |
Comcast Meltdown
On Wed, 31 Dec 2008 06:19:37 -0800 (PST), wrote:
That's odd, I don't know of anybody who doesn't like Comcast phone. I don't like it. Mine drops the connection too much. Besides that, when I lose service to the phone, which has happened far too often, I also lose the net and TV. I'm looking at alternatives. --Vic |
Comcast Meltdown
On Dec 31, 10:40*am, Vic Smith
wrote: On Wed, 31 Dec 2008 06:19:37 -0800 (PST), wrote: That's odd, I don't know of anybody who doesn't like Comcast phone. I don't like it. *Mine drops the connection too much. Besides that, when I lose service to the phone, which has happened far too often, I also lose the net and TV. I'm looking at alternatives. --Vic I know of five people who have it in my area, and none have had any problems. I rarely lose my connection, I have net and TV. I can't even remember the last time that happened. The people with phone really like it, it's got a lot of cool and useful features. |
Comcast Meltdown
On Dec 30, 5:42*pm, "Eisboch" wrote:
"BAR" wrote in message ... You should've just called Harry he can fix anything. Anybody should. *Heck, I am far from a computer expert, but I successfully installed and setup a wireless home network system for my son at his Beachouse. *All you have to do is carefully follow the instructions. Our system was dependent on Comcast. * *That* was the problem. Eisboch Hey, now you are as much of an expert as Harry;) |
Comcast Meltdown
On Dec 31, 10:58*am, wrote:
On Dec 31, 10:40*am, Vic Smith wrote: On Wed, 31 Dec 2008 06:19:37 -0800 (PST), wrote: That's odd, I don't know of anybody who doesn't like Comcast phone. I don't like it. *Mine drops the connection too much. Besides that, when I lose service to the phone, which has happened far too often, I also lose the net and TV. I'm looking at alternatives. --Vic I know of five people who have it in my area, and none have had any problems. I rarely lose my connection, I have net and TV. I can't even remember the last time that happened. The people with phone really like it, it's got a lot of cool and useful features. About 6 months ago our cable system (Cox) introduced a new sales pitch called "power boost" which immediatly caused us intermittent down time which we had never had in 4 previous years, and slowed my download times by half. I can't even watch most youtube vids now without breaks and catch up time. What a joke... Now that the cable companies have everyone going digital in Feb, and there will really be no options for many to use sattelite (simple line of sight issues in many cases), they will be heading for network neutrality and cutting services. I saw an alert on "Spike TV" last night to Time warner customers that 10 channels including Spike, MTV, The commedy Channel, TV land, and many others that seem pretty main stream would be cut as of last night.. This is only the beginning. Cable is not happy with 100-150 dollars a month, they will certainly bring these "standard package" channels back a pay channels. I am sure they would like to cut their "basic" packages down to a half dozen channels or so if they can... |
Comcast Meltdown
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Comcast Meltdown
Vic Smith wrote:
They're paying turtles to go skateboarding with human chicks with my money. It's a sick outfit. --Vic I have to ask what this means? |
Comcast Meltdown
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Comcast Meltdown
On Wed, 31 Dec 2008 11:30:58 -0500, "Reginald P. Smithers III, Esq."
wrote: Vic Smith wrote: They're paying turtles to go skateboarding with human chicks with my money. It's a sick outfit. --Vic I have to ask what this means? It's a Comcast TV commercial. I don't know about where you're at, but every other commercial here seems to be a Comcast commercial. I swear there's one on now as I write. --Vic |
Comcast Meltdown
Boater wrote:
wrote: On Wed, 31 Dec 2008 06:54:42 -0500, Boater wrote: If by "next Windows," you mean Windows 7, it won't be "truly different" from VISTA, or a new OS built from scratch, but will be evolutionary. Here's a semi-official blog that keeps track of it without being too technical: http://windowsteamblog.com/blogs/windows7/default.aspx I don't follow Windows development, but I do remember there being speculation that a hypervisor would be included. Apparently, the beta is out now. That's the rumor! :) It will be a support nightmare. |
Comcast Meltdown
On Wed, 31 Dec 2008 10:45:38 -0600, Vic Smith
wrote: On Wed, 31 Dec 2008 08:12:06 -0800 (PST), wrote: On Dec 31, 10:58*am, wrote: On Dec 31, 10:40*am, Vic Smith wrote: On Wed, 31 Dec 2008 06:19:37 -0800 (PST), wrote: That's odd, I don't know of anybody who doesn't like Comcast phone. I don't like it. *Mine drops the connection too much. Besides that, when I lose service to the phone, which has happened far too often, I also lose the net and TV. I'm looking at alternatives. --Vic I know of five people who have it in my area, and none have had any problems. I rarely lose my connection, I have net and TV. I can't even remember the last time that happened. The people with phone really like it, it's got a lot of cool and useful features. About 6 months ago our cable system (Cox) introduced a new sales pitch called "power boost" which immediatly caused us intermittent down time which we had never had in 4 previous years, and slowed my download times by half. I can't even watch most youtube vids now without breaks and catch up time. What a joke... Now that the cable companies have everyone going digital in Feb, and there will really be no options for many to use sattelite (simple line of sight issues in many cases), they will be heading for network neutrality and cutting services. I saw an alert on "Spike TV" last night to Time warner customers that 10 channels including Spike, MTV, The commedy Channel, TV land, and many others that seem pretty main stream would be cut as of last night.. This is only the beginning. Cable is not happy with 100-150 dollars a month, they will certainly bring these "standard package" channels back a pay channels. I am sure they would like to cut their "basic" packages down to a half dozen channels or so if they can... Comcast has already moved about 5 channels we watched from our "standard" package. They want another 15 bucks a month for the next step up to for us to get them back. Plus they dropped the giganews usenet feed from their internet service, which cost $8 month to replace. Only reason I don't go to satellite is we watch 4 different TV's in the house and with the sat box charges we would end up paying even more. A big piece of what we're paying is going to salaries for multi-millionaire ball players, some who torture dogs. We don't even watch sports. I could do without most of the TV, but my wife would raise hell. Oh well. --Vic Ditto on the wives bit! -- ** Good Day! ** John H |
Comcast Meltdown
On Wed, 31 Dec 2008 12:59:04 -0500, John H
wrote: On Wed, 31 Dec 2008 10:45:38 -0600, Vic Smith wrote: I could do without most of the TV, but my wife would raise hell. Oh well. --Vic Ditto on the wives bit! One thing I learned pretty fast about marriage is when to hold and when to fold. Gotta say there's a lot of folding going on. This reminds me. I was talking to her just yesterday while looking at the Comcast packages on the net. Among the stuff she lost was "Lifetime" and some other "chick" channel. I lost C-span 2 and Nat Geo. The next step up adds those back and quite a few more, including the military channel. Can't remember them all. I said, "It'll cost about 15 a month more for that package. Should we get it?" She just looked at me, but never answered. She ALWAYS has an answer, even if it's "You decide." So it looks like I found another way she has to say "Yes." I left it at that, as the phone rang. But I'm going to go up a package. I'm only living once, and she's got the same deal. --Vic |
Comcast Meltdown
Vic Smith wrote:
On Wed, 31 Dec 2008 06:19:37 -0800 (PST), wrote: That's odd, I don't know of anybody who doesn't like Comcast phone. I don't like it. Mine drops the connection too much. Besides that, when I lose service to the phone, which has happened far too often, I also lose the net and TV. I'm looking at alternatives. --Vic Phone over internet is not reliable. |
Comcast Meltdown
On Wed, 31 Dec 2008 12:34:20 -0600, Vic Smith
wrote: On Wed, 31 Dec 2008 12:59:04 -0500, John H wrote: On Wed, 31 Dec 2008 10:45:38 -0600, Vic Smith wrote: I could do without most of the TV, but my wife would raise hell. Oh well. --Vic Ditto on the wives bit! One thing I learned pretty fast about marriage is when to hold and when to fold. Gotta say there's a lot of folding going on. This reminds me. I was talking to her just yesterday while looking at the Comcast packages on the net. Among the stuff she lost was "Lifetime" and some other "chick" channel. I lost C-span 2 and Nat Geo. The next step up adds those back and quite a few more, including the military channel. Can't remember them all. I said, "It'll cost about 15 a month more for that package. Should we get it?" She just looked at me, but never answered. She ALWAYS has an answer, even if it's "You decide." So it looks like I found another way she has to say "Yes." I left it at that, as the phone rang. But I'm going to go up a package. I'm only living once, and she's got the same deal. --Vic I'm paying about $185 for all the stuff from Cox. That includes telephone, internet and TV. Every so often I'll call up and tell them I'm going to cancel and go with Verizon. Time before last, they gave me a six months deal, reducing my bill by about $35/mo. Then my bill jumped back up. I left it there for a couple months, and then called and whined again. This time they took $7.95 off for one year, but I have to stay with them for the year (which I'd have done anyway). So, you might try calling and whining. Maybe they'll give you the new service free for six months. Hell, it's worth a try! Maybe you won't save enough to buy a dinner at Mickey D's,. but you'll feel better. -- ** Good Day! ** John H |
Comcast Meltdown
"Boater" wrote in message ... Vic Smith wrote: On Wed, 31 Dec 2008 06:19:37 -0800 (PST), wrote: That's odd, I don't know of anybody who doesn't like Comcast phone. I don't like it. Mine drops the connection too much. Besides that, when I lose service to the phone, which has happened far too often, I also lose the net and TV. I'm looking at alternatives. --Vic Phone over internet is not reliable. I just finished responding to a Comcast Survey request regarding our recent problems. In the "scoring" section I gave mostly very low grades, mainly to catch someone's attention. It did. The scores prompted an additional survey page and a request for comments because of the low scores. I took my time and carefully crafted a polite but accurate account of the whole fiasco, starting last Saturday, the promises made and defaulted on, the frustration of having to go through the whole process, describing the problem, etc. even though "Reference" numbers had given to me for future calls if required. I explained how the home service never showed and how I finally found a couple on lunch break in a local parking lot. I gave those guy kudos for being responsive, knowledgeable and understanding of our frustration. I suggested that Comcast should consider a major overhaul of their telephone technical assistance. At the end of the survey, they still wanted me to sign up for internet telephone. Eisboch |
Comcast Meltdown
Boater wrote:
Vic Smith wrote: On Wed, 31 Dec 2008 06:19:37 -0800 (PST), wrote: That's odd, I don't know of anybody who doesn't like Comcast phone. I don't like it. Mine drops the connection too much. Besides that, when I lose service to the phone, which has happened far too often, I also lose the net and TV. I'm looking at alternatives. --Vic Phone over internet is not reliable. Don't stop there give us a dissertation on the evils of VoIP and why it isn't reliable. |
Comcast Meltdown
On Wed, 31 Dec 2008 14:39:12 -0500, John H
wrote: I'm paying about $185 for all the stuff from Cox. That includes telephone, internet and TV. Every so often I'll call up and tell them I'm going to cancel and go with Verizon. Time before last, they gave me a six months deal, reducing my bill by about $35/mo. Then my bill jumped back up. I left it there for a couple months, and then called and whined again. This time they took $7.95 off for one year, but I have to stay with them for the year (which I'd have done anyway). So, you might try calling and whining. Maybe they'll give you the new service free for six months. Hell, it's worth a try! Maybe you won't save enough to buy a dinner at Mickey D's,. but you'll feel better. They're getting me for about $155 here, but I probably don't get the same stuff you have. Anyway I called about the step-up, which is called "Digital Classic" but I would need a box on each TV, since mine aren't digital. Not cost effective. I never bluff, so the threats won't work since I've got nowhere else to go except satellite, which I don't want - yet. So I'll just live with what I have for now. --Vic |
Comcast Meltdown
Eisboch wrote:
"Boater" wrote in message ... Vic Smith wrote: On Wed, 31 Dec 2008 06:19:37 -0800 (PST), wrote: That's odd, I don't know of anybody who doesn't like Comcast phone. I don't like it. Mine drops the connection too much. Besides that, when I lose service to the phone, which has happened far too often, I also lose the net and TV. I'm looking at alternatives. --Vic Phone over internet is not reliable. I just finished responding to a Comcast Survey request regarding our recent problems. In the "scoring" section I gave mostly very low grades, mainly to catch someone's attention. It did. The scores prompted an additional survey page and a request for comments because of the low scores. I took my time and carefully crafted a polite but accurate account of the whole fiasco, starting last Saturday, the promises made and defaulted on, the frustration of having to go through the whole process, describing the problem, etc. even though "Reference" numbers had given to me for future calls if required. I explained how the home service never showed and how I finally found a couple on lunch break in a local parking lot. I gave those guy kudos for being responsive, knowledgeable and understanding of our frustration. I suggested that Comcast should consider a major overhaul of their telephone technical assistance. At the end of the survey, they still wanted me to sign up for internet telephone. Eisboch They'll never give up. About five miles from here, the power company feeder line was hit by a falling tree this morning (windstorm). Big enough fire for three engines to show up, and apparently someone was injured because I saw an ambulance leaving the scene in a hurry. Power out for a few hours, including, of course, cable and anyone's phone that depends on cable. Landline phone...just fine. |
Comcast Meltdown
On Wed, 31 Dec 2008 14:51:04 -0500, BAR wrote:
Boater wrote: Vic Smith wrote: On Wed, 31 Dec 2008 06:19:37 -0800 (PST), wrote: That's odd, I don't know of anybody who doesn't like Comcast phone. I don't like it. Mine drops the connection too much. Besides that, when I lose service to the phone, which has happened far too often, I also lose the net and TV. I'm looking at alternatives. --Vic Phone over internet is not reliable. Don't stop there give us a dissertation on the evils of VoIP and why it isn't reliable. My problem is the Comcast internet here isn't reliable. I might get the Skype service where you keep your phone number and you can hook a Skype phone to the modem - don't have to have a computer turned on. Unfortunately the phone looked pretty expensive when I last checked. But I would want an AT&T DSL line instead of Comcast, hoping it would be more reliable. Don't know. It would be a lot cheaper. Going to DSL and Skype would eliminate my Comcast digital phone and internet which total about $100 a month. The new cost for Phone/DSL would be about $20 a month. Not sure how well Skype would work with DSL, or how much my daughter would bitch about DSL instead of broadband when doing her schoolwork. So I probably won't do a damn thing. But hey, I did give it some thought. --Vic |
Comcast Meltdown
Vic Smith wrote:
On Wed, 31 Dec 2008 14:51:04 -0500, BAR wrote: Boater wrote: Vic Smith wrote: On Wed, 31 Dec 2008 06:19:37 -0800 (PST), wrote: That's odd, I don't know of anybody who doesn't like Comcast phone. I don't like it. Mine drops the connection too much. Besides that, when I lose service to the phone, which has happened far too often, I also lose the net and TV. I'm looking at alternatives. --Vic Phone over internet is not reliable. Don't stop there give us a dissertation on the evils of VoIP and why it isn't reliable. My problem is the Comcast internet here isn't reliable. I might get the Skype service where you keep your phone number and you can hook a Skype phone to the modem - don't have to have a computer turned on. Unfortunately the phone looked pretty expensive when I last checked. But I would want an AT&T DSL line instead of Comcast, hoping it would be more reliable. Don't know. It would be a lot cheaper. Going to DSL and Skype would eliminate my Comcast digital phone and internet which total about $100 a month. The new cost for Phone/DSL would be about $20 a month. Not sure how well Skype would work with DSL, or how much my daughter would bitch about DSL instead of broadband when doing her schoolwork. So I probably won't do a damn thing. But hey, I did give it some thought. --Vic I had telco DSL service some years ago. It was fairly reliable, but when it went down, it went down for long periods of time. |
Comcast Meltdown
Gene Kearns wrote:
On Wed, 31 Dec 2008 06:20:40 -0800 (PST), penned the following well considered thoughts to the readers of rec.boats: On Dec 30, 5:42 pm, "Eisboch" wrote: "BAR" wrote in message ... You should've just called Harry he can fix anything. Anybody should. Heck, I am far from a computer expert, but I successfully installed and setup a wireless home network system for my son at his Beachouse. All you have to do is carefully follow the instructions. Our system was dependent on Comcast. *That* was the problem. Eisboch I've got Comcast, and I set up my own wireless network without a glitch. Legitimizes the do-it-yourself notion...... I have a feeling the "cable modem" Eisboch was issued, and not the router, or router side, was at fault here. There really isn't much to setting up a router if you are not assigning IP addresses to the devices on your home network. |
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