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West Marine web site login troubles
Hi,
Since about last August ('06) i have not been able to use the West marine website. When i try to login, it seems to accept the username/pwd and puts me into the selection of 'edit profile', 'shopping cart', etc. yet i'm not logged in. When i go to actually update my profile, for example, i go back to the login page again. if i enter my name/pwd, it then goes to the add new user page. Has anyone had problems with the WM site (other than it's so slow) ?? I have contacted them repeatedly through email and the 800 number at customer service. They say they are going to look into it, or forward my complaint to tech support (IT). I even got an email from an IT person once. Still no follow through from them. I have added WM as a trusted site in IE7, and have IE security set to low for trusted sites. Still no joy. I deleted all cookies too and no joy. I am apalled at the lack of support from WM as i spend (or used to) over $2000/yr there. I tried calling their VP of IT and got no callback. I have no problems with any other web commerce site like Defender, NorthernTool, Amazon, etc. Any ideas on how i might fix this myself? tnx, paul |
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