Hi,

Since about last August ('06) i have not been able to use the West
marine website.

When i try to login, it seems to accept the username/pwd and puts me
into the selection of 'edit profile', 'shopping cart', etc. yet i'm
not
logged in. When i go to actually update my profile, for example, i go
back to the login page again. if i enter my name/pwd, it then goes to
the add new user page.

Has anyone had problems with the WM site (other than it's so slow) ??

I have contacted them repeatedly through email and the 800 number at
customer service. They say they are going to look into it, or forward
my complaint to tech support (IT). I even got an email from an IT
person once. Still no follow through from them.

I have added WM as a trusted site in IE7, and have IE security set to
low for trusted sites. Still no joy. I deleted all cookies too and no
joy.

I am apalled at the lack of support from WM as i spend (or used to)
over $2000/yr there. I tried calling their VP of IT and got no
callback.

I have no problems with any other web commerce site like Defender,
NorthernTool, Amazon, etc.

Any ideas on how i might fix this myself?

tnx,
paul

On Mar 9, 11:19 am, wrote:
Hi,

Since about last August ('06) i have not been able to use the West
marine website.

When i try to login, it seems to accept the username/pwd and puts me
into the selection of 'edit profile', 'shopping cart', etc. yet i'm
not
logged in. When i go to actually update my profile, for example, i go
back to the login page again. if i enter my name/pwd, it then goes to
the add new user page.

Has anyone had problems with the WM site (other than it's so slow) ??

I have contacted them repeatedly through email and the 800 number at
customer service. They say they are going to look into it, or forward
my complaint to tech support (IT). I even got an email from an IT
person once. Still no follow through from them.

I have added WM as a trusted site in IE7, and have IE security set to
low for trusted sites. Still no joy. I deleted all cookies too and no
joy.

I am apalled at the lack of support from WM as i spend (or used to)
over $2000/yr there. I tried calling their VP of IT and got no
callback.

I have no problems with any other web commerce site like Defender,
NorthernTool, Amazon, etc.

Any ideas on how i might fix this myself?

tnx,
paul


DELETE YOUR USER ACCOUNT, LOG OFF, AND THEN TRY TO START UP A NEW
ACCOUNT. YOU WILL WANT TO GET A SITE ADMINISTRATOR TO DELETE YOUR
ACCOUNT. THIS PRESUPPOSES THEY STILL HAVE CONTROL OF THEIR SITE.

tERRY k

eR, PLEASE EXCUSE ALL CAPS. Rotton caps lock key. Why do we have
them?

wrote in message
oups.com...
Hi,

Since about last August ('06) i have not been able to use the West
marine website.

When i try to login, it seems to accept the username/pwd and puts me
into the selection of 'edit profile', 'shopping cart', etc. yet i'm
not
logged in. When i go to actually update my profile, for example, i go
back to the login page again. if i enter my name/pwd, it then goes to
the add new user page.

Has anyone had problems with the WM site (other than it's so slow) ??

I have contacted them repeatedly through email and the 800 number at
customer service. They say they are going to look into it, or forward
my complaint to tech support (IT). I even got an email from an IT
person once. Still no follow through from them.

I have added WM as a trusted site in IE7, and have IE security set to
low for trusted sites. Still no joy. I deleted all cookies too and no
joy.

I am apalled at the lack of support from WM as i spend (or used to)
over $2000/yr there. I tried calling their VP of IT and got no
callback.

I have no problems with any other web commerce site like Defender,
NorthernTool, Amazon, etc.

Any ideas on how i might fix this myself?

tnx,
paul

Yes, stop patronizing West Marine. They've turned into a rip-off
operation over the past year or so. The prices are so high; that alone
should give you pause. Try Defender instead.

Wilbur Hubbard

....
Yes, stop patronizing West Marine. They've turned into a rip-off
operation ...

They've certainly taken a turn for the worse. I am thinking of going
to the dark side and adding a wind generator or two to the boat and
find the Air-X listed in West's 2007 catalog at $1050 but msrp is $850
and discounts below that are easy to come by. I wish this was an
anomaly, but West seems to have decided that they are a premium store
and their catalog prices look to reflect that. Oddly enough, I used
to feel that I got superior service at West, but over the last five
years the service has gotten much worse, the selection of serious
cruising gear has gotten thinner and the prices have gone from
discount to retail plus 20%. For me they have gone from fist choice
to last resort and have lost thousands of dollars of my business.

-- Tom.

wrote:
...
Yes, stop patronizing West Marine. They've turned into a rip-off
operation ...

They've certainly taken a turn for the worse. I am thinking of going
to the dark side and adding a wind generator or two to the boat and
find the Air-X listed in West's 2007 catalog at $1050 but msrp is $850
and discounts below that are easy to come by. I wish this was an
anomaly, but West seems to have decided that they are a premium store
and their catalog prices look to reflect that. Oddly enough, I used
to feel that I got superior service at West, but over the last five
years the service has gotten much worse, the selection of serious
cruising gear has gotten thinner and the prices have gone from
discount to retail plus 20%. For me they have gone from fist choice
to last resort and have lost thousands of dollars of my business.

-- Tom.

Northern Arizona Wind and Sun. Air-X 742.75
http://store.solar-electric.com/wind-air.html

wrote in message
ps.com...
...
Yes, stop patronizing West Marine. They've turned into a rip-off
operation ...

They've certainly taken a turn for the worse. I am thinking of going
to the dark side and adding a wind generator or two to the boat and
find the Air-X listed in West's 2007 catalog at $1050 but msrp is $850
and discounts below that are easy to come by. I wish this was an
anomaly, but West seems to have decided that they are a premium store
and their catalog prices look to reflect that. Oddly enough, I used
to feel that I got superior service at West, but over the last five
years the service has gotten much worse, the selection of serious
cruising gear has gotten thinner and the prices have gone from
discount to retail plus 20%. For me they have gone from fist choice
to last resort and have lost thousands of dollars of my business.

-- Tom.


In our local store sometime in January they were doing a customer
survey. They had this honey asking questions about West, the service,
the merchandise, etc. The nice lady said I was the first sailboater she
had interviewed and it was about 2 o'clock in the afternoon. She gave me
a ten dollar gift certificate for my trouble but when I checked the fine
print it said I had to spend fifty dollars to get it. When you spend
fifty dollars at West and you can get the same thing at Boater's world
for 40 then it's no gift certificate at all.

Anyway, from the questions and her surprise at interviewing a sailboater
I came to the conclusion that they were going to become just another
motorboat place catering to rich fools with more money than sense. I've
already noticed they have been whittling away at sailboat items. West is
on a serious downhill slide and that's a fact.

Here's another example. A couple of times I asked at the customer
service desk for an accessory for a GPS they sell. Little things like a
cigarette lighter/NMEA chord and they came right out and told me I'd be
better off ordering it myself on the Internet. I wanted to buy a new
head but I needed the 90 degree outlet elbow. They said they only came
with the straight one. I said not true, I'd seen them advertised with
the 90 degree as an option. They reluctantly looked it up and finally
found it but it wasn't in bold print so they said they didn't stock it.
I asked them to order it and they said special orders would be about
double the cost and would take a couple weeks. I told them to go ****
themselves. I got the head from a local marine place that doesn't stock
much but does special orders. Even with shipping it was 20 bucks cheaper
than at West . It took two days to ship the same head with the 90 degree
bend outlet at no extra cost.

West is a rip off. They've forgotten on which side their bread is
buttered.

Wilbur Hubbard

"krj" wrote in message
...
wrote:
...
Yes, stop patronizing West Marine. They've turned into a rip-off
operation ...

They've certainly taken a turn for the worse. I am thinking of going
to the dark side and adding a wind generator or two to the boat and
find the Air-X listed in West's 2007 catalog at $1050 but msrp is
$850
and discounts below that are easy to come by. I wish this was an
anomaly, but West seems to have decided that they are a premium store
and their catalog prices look to reflect that. Oddly enough, I used
to feel that I got superior service at West, but over the last five
years the service has gotten much worse, the selection of serious
cruising gear has gotten thinner and the prices have gone from
discount to retail plus 20%. For me they have gone from fist choice
to last resort and have lost thousands of dollars of my business.

-- Tom.

Northern Arizona Wind and Sun. Air-X 742.75
http://store.solar-electric.com/wind-air.html

Arizona Wind and Sun is an excellent outfit. I bought solar panels from
them. Hundreds of dollars cheaper than anyplace else and free shipping.
No sales tax. You can't beat their service. Their website works. They
send e-mail confirmation of shipment and tracking numbers.

Wilbur Hubbard