A while back I wrote a series of posts about installing and setting up a
small radar using the Questus self-leveling backstay mount. The result was
a first-rate system that has served well, but along the way I had one or two
incidents with the manufacturer. For example, the parts as initially
shipped _did_not_fit_. In any case I was able to do a workaround.

Recently I ordered a dual GPS antenna mount from Questus. This is
essentially a flat alloy bar with holes drilled to accept standard antenna
mount lugs. Pretty simple, although it costs $134. When the part arrived
it was scratched, and the fasteners and other assembly components were
missing. Whaa?

This time Questus replaced the entire shipment with no questions (as well
they should).

--
Good luck and good sailing.
s/v Kerry Deare of Barnegat
http://kerrydeare.tripod.com