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"Backyard Renegade" wrote wrote: Dont Bother even considering raka their support is for **** I sent them 5 emails for a price quote and got back exactly 0 replies This is a digital age if you put an email address on your website you better damn sure answer them or you will get NON-customers like me who will NEVER buy from you One of the reasons they are hard to get a hold of is they are probably out in the shop, actually using the goo they sell. Anyway, there have been times when even on the phone Larry has been short with me, and talking with them, I don't know that they spend a lot of time with computers. That all being said, I have many reasons why I have bought my goo exclusively from them for several years now. Scotty But we can do it. We respond to our customers questions within a few hours, in writing, on our message board: http://66.70.13.66/phpBB2/index.php Technical support should be included in the price and written support, with pictures etc. is much better than phone calls. PS: we are moving our tech. support web site today and some pages are down but they will all re-appear before tomorrow. |