Time Walker wrote in message . ..
On Tue, 9 Dec 2003 11:24:42 -0500, "Brian McCafferty"
wrote:


Dont Bother even considering raka their support is for ****

I sent them 5 emails for a price quote and got back exactly 0 replies
This is a digital age if you put an email address on your website you
better damn sure answer them or you will get NON-customers like me
who will NEVER buy from you

One of the reasons they are hard to get a hold of is they are probably
out in the shop, actually using the goo they sell. Anyway, there have
been times when even on the phone Larry has been short with me, and
talking with them, I don't know that they spend a lot of time with
computers. That all being said, I have many reasons why I have bought
my goo exclusively from them for several years now. Scotty




Rant mode on:
I dont care what kind of business it is if you are not going to
provide the service dont open the business even if your selling
widgets if you can't answer your email dont offer it as an option

Rant mode off

Praise mode on
One of the few places I have found lately that answers their email
answers even the stupid questions of the newbies is Jacques of
bateau.com .... he ships his plans out super fast sends out updates
if required and in general is there for his customers!!!!

praise mode off



I'm looking for opinions on what is the best Epoxy for general boat repair
and Cedar strip Canoe kits? I'm going to sell them on a website that has
been in existence for over 2 years and I am expanding the product line. I
won't mention the website because I don't want to spam this group or any
other group for that mater. I'm just looking for help in offering what is
best for the end user. I'm thinking of West Systems, MAS Epoxies, System 3
and RAKA Epoxies. Any help will be appreciated..

Thank you

"Backyard Renegade" wrote
wrote:


Dont Bother even considering raka their support is for ****

I sent them 5 emails for a price quote and got back exactly 0 replies
This is a digital age if you put an email address on your website you
better damn sure answer them or you will get NON-customers like me
who will NEVER buy from you

One of the reasons they are hard to get a hold of is they are probably
out in the shop, actually using the goo they sell. Anyway, there have
been times when even on the phone Larry has been short with me, and
talking with them, I don't know that they spend a lot of time with
computers. That all being said, I have many reasons why I have bought
my goo exclusively from them for several years now. Scotty


But we can do it.
We respond to our customers questions within a few hours, in writing, on our
message board:
http://66.70.13.66/phpBB2/index.php
Technical support should be included in the price and written support, with
pictures etc. is much better than phone calls.
PS: we are moving our tech. support web site today and some pages are down
but they will all re-appear before tomorrow.

On 10 Dec 2003 12:09:57 -0800, (Backyard
Renegade) wrote:

Time Walker wrote in message . ..
On Tue, 9 Dec 2003 11:24:42 -0500, "Brian McCafferty"
wrote:


Dont Bother even considering raka their support is for ****

I sent them 5 emails for a price quote and got back exactly 0 replies
This is a digital age if you put an email address on your website you
better damn sure answer them or you will get NON-customers like me
who will NEVER buy from you

One of the reasons they are hard to get a hold of is they are probably
out in the shop, actually using the goo they sell. Anyway, there have
been times when even on the phone Larry has been short with me, and
talking with them, I don't know that they spend a lot of time with
computers. That all being said, I have many reasons why I have bought
my goo exclusively from them for several years now. Scotty


I dont care if they spend 8 seconds...8 minutes or 8 hours on their
computer if they put their email address on their webpage they better
devote the time in the day to answer their email or just take down
their email address

even a 6-7$ an hour employee could answer the phone and answer simple
emails like mine and choose which ones to send to " tech support"