On Tue, 9 Dec 2003 11:24:42 -0500, "Brian McCafferty"
wrote:


Dont Bother even considering raka their support is for ****

I sent them 5 emails for a price quote and got back exactly 0 replies
This is a digital age if you put an email address on your website you
better damn sure answer them or you will get NON-customers like me
who will NEVER buy from you



Rant mode on:
I dont care what kind of business it is if you are not going to
provide the service dont open the business even if your selling
widgets if you can't answer your email dont offer it as an option

Rant mode off

Praise mode on
One of the few places I have found lately that answers their email
answers even the stupid questions of the newbies is Jacques of
bateau.com .... he ships his plans out super fast sends out updates
if required and in general is there for his customers!!!!

praise mode off



I'm looking for opinions on what is the best Epoxy for general boat repair
and Cedar strip Canoe kits? I'm going to sell them on a website that has
been in existence for over 2 years and I am expanding the product line. I
won't mention the website because I don't want to spam this group or any
other group for that mater. I'm just looking for help in offering what is
best for the end user. I'm thinking of West Systems, MAS Epoxies, System 3
and RAKA Epoxies. Any help will be appreciated..

Thank you

That's interesting, as everyone I know who's dealt with Raka has said
that Larry is very helpful and responsive. I've heard nothing but good
things about his products, too.

Time Walker wrote:

On Tue, 9 Dec 2003 11:24:42 -0500, "Brian McCafferty"
wrote:


Dont Bother even considering raka their support is for ****

I sent them 5 emails for a price quote and got back exactly 0 replies
This is a digital age if you put an email address on your website you
better damn sure answer them or you will get NON-customers like me
who will NEVER buy from you

I guess I should have said I plan to offer Epoxies on my web site not Kits
for Canoes. I have been selling fiberglass, Kevlar, and Polyester and other
resins now in large and small quantities since 2001. My website is very
Familiar to most everyone here "I would assume" and its being redesigned
for a January of February launch date. I'll be offering Epoxies,
Abrasives, Safety Equipment, Laminating Tools, Chopper and Spray Guns,
Adhesives, Partall mold release Products and More..

I just wanted to know what you all thought would be a good epoxies to offer
on the new improved website.

The ones I've considered, without getting into pouring off from drums is
MAS, West, Raka and System 3. What do you guys think would be a good
general purpose Epoxies for Canoes and Boat repair.

I get a lot of people buying the plans elsewhere then buying the 60" cloth
from my company. I have been sending my glass customers elsewhere for
epoxies such as Raka. Now that I'll be offering epoxies to customer direct
I want to make sure that I have proven product that will satisfy my existing
customers and future ones. I want to make sure its a good reliable
product. I'm leaning towards MAS because of the low Viscosity and their
distributor pricing is
more attractive and should be lower in price for the end user. Any
Thoughts?

Thanks for your help.
Brian

Don't forget Industrial Formulators (the cold cure allows us Canuks to work
year round) and East System (for finish coat)

"Brian McCafferty" wrote in message
.com...
I guess I should have said I plan to offer Epoxies on my web site not Kits
for Canoes. I have been selling fiberglass, Kevlar, and Polyester and
other
resins now in large and small quantities since 2001. My website is very
Familiar to most everyone here "I would assume" and its being redesigned
for a January of February launch date. I'll be offering Epoxies,
Abrasives, Safety Equipment, Laminating Tools, Chopper and Spray Guns,
Adhesives, Partall mold release Products and More..

I just wanted to know what you all thought would be a good epoxies to
offer
on the new improved website.

The ones I've considered, without getting into pouring off from drums is
MAS, West, Raka and System 3. What do you guys think would be a good
general purpose Epoxies for Canoes and Boat repair.

I get a lot of people buying the plans elsewhere then buying the 60" cloth
from my company. I have been sending my glass customers elsewhere for
epoxies such as Raka. Now that I'll be offering epoxies to customer
direct
I want to make sure that I have proven product that will satisfy my
existing
customers and future ones. I want to make sure its a good reliable
product. I'm leaning towards MAS because of the low Viscosity and their
distributor pricing is
more attractive and should be lower in price for the end user. Any
Thoughts?

Thanks for your help.
Brian

Please elaborate on Industrial Formulators and East System.

Thank you.

Ron Alexander wrote:
Don't forget Industrial Formulators (the cold cure allows us Canuks to work
year round) and East System (for finish coat)

"Brian McCafferty" wrote in message
.com...

I guess I should have said I plan to offer Epoxies on my web site not Kits
for Canoes. I have been selling fiberglass, Kevlar, and Polyester and

other

resins now in large and small quantities since 2001. My website is very
Familiar to most everyone here "I would assume" and its being redesigned
for a January of February launch date. I'll be offering Epoxies,
Abrasives, Safety Equipment, Laminating Tools, Chopper and Spray Guns,
Adhesives, Partall mold release Products and More..

I just wanted to know what you all thought would be a good epoxies to

offer

on the new improved website.

The ones I've considered, without getting into pouring off from drums is
MAS, West, Raka and System 3. What do you guys think would be a good
general purpose Epoxies for Canoes and Boat repair.

I get a lot of people buying the plans elsewhere then buying the 60" cloth
from my company. I have been sending my glass customers elsewhere for
epoxies such as Raka. Now that I'll be offering epoxies to customer

direct

I want to make sure that I have proven product that will satisfy my

existing

customers and future ones. I want to make sure its a good reliable
product. I'm leaning towards MAS because of the low Viscosity and their
distributor pricing is
more attractive and should be lower in price for the end user. Any
Thoughts?

Thanks for your help.
Brian

I have heard from several boat builders and from Noah's Marine
http://www.noahsmarine.com/ that
the East System http://www.epoxytech.com/English-intro.htm is best for the
final coat due to it's excellent self leveling properties and that
Industrial Formulators http://www.indform.com/ is the best all around epoxy
(especially famous in the Northern regions)

See http://www.oneoceankayaks.com/Epoxyhtm/epox12m.htm for more opinions and
some testing (not sure of test procedure or repeatability)

Best practice would be to conduct your own tests for your application and
keep testing annually as products can and do change often dramatically.

HTH
p.s. It looks like the rumour of System 3 buying IF is true.
p.p.s Rumour has it that East is being bought by MAS but I have not

"Courtney Thomas,,," wrote in message
...
Please elaborate on Industrial Formulators and East System.

Thank you.

Ron Alexander wrote:
Don't forget Industrial Formulators (the cold cure allows us Canuks to
work
year round) and East System (for finish coat)

"Brian McCafferty" wrote in message
.com...

I guess I should have said I plan to offer Epoxies on my web site not
Kits
for Canoes. I have been selling fiberglass, Kevlar, and Polyester and

other

resins now in large and small quantities since 2001. My website is very
Familiar to most everyone here "I would assume" and its being
redesigned
for a January of February launch date. I'll be offering Epoxies,
Abrasives, Safety Equipment, Laminating Tools, Chopper and Spray Guns,
Adhesives, Partall mold release Products and More..

I just wanted to know what you all thought would be a good epoxies to

offer

on the new improved website.

The ones I've considered, without getting into pouring off from drums is
MAS, West, Raka and System 3. What do you guys think would be a good
general purpose Epoxies for Canoes and Boat repair.

I get a lot of people buying the plans elsewhere then buying the 60"
cloth
from my company. I have been sending my glass customers elsewhere for
epoxies such as Raka. Now that I'll be offering epoxies to customer

direct

I want to make sure that I have proven product that will satisfy my

existing

customers and future ones. I want to make sure its a good reliable
product. I'm leaning towards MAS because of the low Viscosity and
their
distributor pricing is
more attractive and should be lower in price for the end user. Any
Thoughts?

Thanks for your help.
Brian

On Wed, 10 Dec 2003 12:19:10 GMT, Brian Nystrom
wrote:


When you send an email to a company with the topic of "quote please"
then "second request quote please" ETC and your asking for a quote
on a multi thousand dollar order you EXPECT a responce if I was
talking about a request for 5$ worth of crud I wouldn't be quite soi
****ed about being blown off for the quote request

Just to clarify..........

If you would please send me an overall quote and a seperated quote
(per item)

biaxial 45/45 12oz no matt tape 6" 510 yards
woven tape 9oz 4" 50 yards
biaxial 45/45 12 oz no matt fabric 50" 70 yards
phenolic microballons 5lb
wood flour: 20 lb 50/50 pine maple
silica: 3 lb
epoxy 30 gallons (kit total)


TIA
Rick

The above was the quote request




That's interesting, as everyone I know who's dealt with Raka has said
that Larry is very helpful and responsive. I've heard nothing but good
things about his products, too.

Time Walker wrote:

On Tue, 9 Dec 2003 11:24:42 -0500, "Brian McCafferty"
wrote:


Dont Bother even considering raka their support is for ****

I sent them 5 emails for a price quote and got back exactly 0 replies
This is a digital age if you put an email address on your website you
better damn sure answer them or you will get NON-customers like me
who will NEVER buy from you

Time Walker wrote in message . ..
On Tue, 9 Dec 2003 11:24:42 -0500, "Brian McCafferty"
wrote:


Dont Bother even considering raka their support is for ****

I sent them 5 emails for a price quote and got back exactly 0 replies
This is a digital age if you put an email address on your website you
better damn sure answer them or you will get NON-customers like me
who will NEVER buy from you

One of the reasons they are hard to get a hold of is they are probably
out in the shop, actually using the goo they sell. Anyway, there have
been times when even on the phone Larry has been short with me, and
talking with them, I don't know that they spend a lot of time with
computers. That all being said, I have many reasons why I have bought
my goo exclusively from them for several years now. Scotty




Rant mode on:
I dont care what kind of business it is if you are not going to
provide the service dont open the business even if your selling
widgets if you can't answer your email dont offer it as an option

Rant mode off

Praise mode on
One of the few places I have found lately that answers their email
answers even the stupid questions of the newbies is Jacques of
bateau.com .... he ships his plans out super fast sends out updates
if required and in general is there for his customers!!!!

praise mode off



I'm looking for opinions on what is the best Epoxy for general boat repair
and Cedar strip Canoe kits? I'm going to sell them on a website that has
been in existence for over 2 years and I am expanding the product line. I
won't mention the website because I don't want to spam this group or any
other group for that mater. I'm just looking for help in offering what is
best for the end user. I'm thinking of West Systems, MAS Epoxies, System 3
and RAKA Epoxies. Any help will be appreciated..

Thank you

"Backyard Renegade" wrote
wrote:


Dont Bother even considering raka their support is for ****

I sent them 5 emails for a price quote and got back exactly 0 replies
This is a digital age if you put an email address on your website you
better damn sure answer them or you will get NON-customers like me
who will NEVER buy from you

One of the reasons they are hard to get a hold of is they are probably
out in the shop, actually using the goo they sell. Anyway, there have
been times when even on the phone Larry has been short with me, and
talking with them, I don't know that they spend a lot of time with
computers. That all being said, I have many reasons why I have bought
my goo exclusively from them for several years now. Scotty


But we can do it.
We respond to our customers questions within a few hours, in writing, on our
message board:
http://66.70.13.66/phpBB2/index.php
Technical support should be included in the price and written support, with
pictures etc. is much better than phone calls.
PS: we are moving our tech. support web site today and some pages are down
but they will all re-appear before tomorrow.

On 10 Dec 2003 12:09:57 -0800, (Backyard
Renegade) wrote:

Time Walker wrote in message . ..
On Tue, 9 Dec 2003 11:24:42 -0500, "Brian McCafferty"
wrote:


Dont Bother even considering raka their support is for ****

I sent them 5 emails for a price quote and got back exactly 0 replies
This is a digital age if you put an email address on your website you
better damn sure answer them or you will get NON-customers like me
who will NEVER buy from you

One of the reasons they are hard to get a hold of is they are probably
out in the shop, actually using the goo they sell. Anyway, there have
been times when even on the phone Larry has been short with me, and
talking with them, I don't know that they spend a lot of time with
computers. That all being said, I have many reasons why I have bought
my goo exclusively from them for several years now. Scotty


I dont care if they spend 8 seconds...8 minutes or 8 hours on their
computer if they put their email address on their webpage they better
devote the time in the day to answer their email or just take down
their email address

even a 6-7$ an hour employee could answer the phone and answer simple
emails like mine and choose which ones to send to " tech support"