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Chuck Gould Chuck Gould is offline
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First recorded activity by BoatBanter: Jul 2006
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Default JD Power Report, "New Boat Satisfaction"

On Feb 14, 9:52�am, wrote:
On Thu, 14 Feb 2008 09:34:11 -0800 (PST), Chuck Gould





wrote:
On Feb 14, 9:27�am, BAR wrote:
Chuck Gould wrote:
On Feb 14, 8:19?am, BAR wrote:
Chuck Gould wrote:
The following news was issued today by J.D. Power and Associates.
J.D. Power and Associates Reports:
Bass Cat, Cobalt, Correct Craft, Grady-White, Manitou, MasterCraft and
Regal
Throttle Ahead of the Competition in New-Boat Owner Satisfaction
Despite Quality Improvements Across the Industry, Overall Boat Owner
Satisfaction Remains Unchanged
Why doesn't JD Power publish reports on the quality, not initial
quality, of boats at 2, 4, 6, 8 and 10 years of ownership?- Hide quoted text -


- Show quoted text -


Especially after the first couple of years, the maintenance and usage
practices of the owners can have a greater impact on the quality of a
used boat than any difference in the original build. We've all seen
somebody turn what started out as a nice boat into a real garbage
barge, and we've all seen what began as a boat of only moderate
quality
very well maintained and upgraded.


What is the criteria for a quality boat? If it is still shinny and has
that new boat smell three months after I bought it then it is a
"quality" boat?- Hide quoted text -


- Show quoted text -


Quality is highly subjective.


Please note that the JD Power report is surverying "customer
satisfaction", not quality.


Please note that the wording of survey questions and even the order in
which they are asked is sometimes more important than the answers
given.- Hide quoted text -

- Show quoted text -


Absolutely.

I have my persistent doubts about the blind objectivity of private
companies that contract to provide comparions between various
products.

But these are the JD Power results for this year; gain of salt or no.