PS - According to Carnegie Mellon's Software Engineering Institute, the
quality of some of India's telephone support in the software field, is the
best in the world. They state that quality of support personnel is one of
the key factors for the export of jobs to India.

No doubt. They turn out 15 million college graduates a year in India, and most
speak
better English than Bubba the HS dropout.

A couple of decades ago, we were somewhat insulated from outsourcing because
even though overseas workers were willing to work for almost nothing, they
often didn't have the skills or education to compete with US workers. Their
training and education improved much faster than their demand for US dollars.
Oh oh.