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Mustek "customer support"
On Fri, 28 Sep 2007 14:58:11 GMT, "JoeSpareBedroom"
wrote: wrote in message roups.com... Just a warning if you plan on buying a Mustek product. I spent almost half hour with more than one Arab speaking "tech support" person yesterday. Never did figure out what they were saying to me as I don't understand Farce or whatever language they speak over there. Never did get my problem fixed, wasted money in my book... Just a warning if you are looking at video or dvd equipment.. Probably Indian. Always ask for a supervisor when you get someone like that. You'll eventually get a native speaker of English. Happened to me yesterday with the corporate tumor which absorbed my mortgage from the previous company, whose service was fantastic. "I'm sorry, but I'm having difficulty understanding you. Can I speak to your supervisor?" I got an American to talk to. To make matters worse, they always seem to have phones that are soaked in water each night, and their calls are routed through an old Casio digital watch or something. LOL! |
Mustek "customer support"
On Fri, 28 Sep 2007 11:46:56 -0400, HK wrote:
John H. wrote: On Fri, 28 Sep 2007 14:58:11 GMT, "JoeSpareBedroom" wrote: wrote in message oups.com... Just a warning if you plan on buying a Mustek product. I spent almost half hour with more than one Arab speaking "tech support" person yesterday. Never did figure out what they were saying to me as I don't understand Farce or whatever language they speak over there. Never did get my problem fixed, wasted money in my book... Just a warning if you are looking at video or dvd equipment.. Probably Indian. Always ask for a supervisor when you get someone like that. You'll eventually get a native speaker of English. Happened to me yesterday with the corporate tumor which absorbed my mortgage from the previous company, whose service was fantastic. "I'm sorry, but I'm having difficulty understanding you. Can I speak to your supervisor?" I got an American to talk to. To make matters worse, they always seem to have phones that are soaked in water each night, and their calls are routed through an old Casio digital watch or something. LOL! Actually, almost all of these companies are now using "IP" telephone service. Do you mean VOIP? When I had that, the voices were always very clear. But every so often the call would simply get lost! Vonnage has gotten the bugs worked out, but SunRocket folded soon after they got their bugs worked out. Here's a site which compares several of the VOIP companies, in case anyone's interested. My neighbor signed up with VOIP.com, the one on top, and is happy with it. Sometimes the service will have a problem, but for $10 a month, it can't be beat - if it doesn't go down! http://www.comparevoipservice.org/ |
Mustek "customer support"
On Sep 28, 12:29 pm, Gene Kearns
wrote: On Fri, 28 Sep 2007 12:01:20 -0500, John H. penned the following well considered thoughts to the readers of rec.boats: On Fri, 28 Sep 2007 11:46:56 -0400, HK wrote: John H. wrote: On Fri, 28 Sep 2007 14:58:11 GMT, "JoeSpareBedroom" wrote: wrote in message legroups.com... Just a warning if you plan on buying a Mustek product. I spent almost half hour with more than one Arab speaking "tech support" person yesterday. Never did figure out what they were saying to me as I don't understand Farce or whatever language they speak over there. Never did get my problem fixed, wasted money in my book... Just a warning if you are looking at video or dvd equipment.. Probably Indian. Always ask for a supervisor when you get someone like that. You'll eventually get a native speaker of English. Happened to me yesterday with the corporate tumor which absorbed my mortgage from the previous company, whose service was fantastic. "I'm sorry, but I'm having difficulty understanding you. Can I speak to your supervisor?" I got an American to talk to. To make matters worse, they always seem to have phones that are soaked in water each night, and their calls are routed through an old Casio digital watch or something. LOL! Actually, almost all of these companies are now using "IP" telephone service. Do you mean VOIP? When I had that, the voices were always very clear. But every so often the call would simply get lost! Vonnage has gotten the bugs worked out, but SunRocket folded soon after they got their bugs worked out. Here's a site which compares several of the VOIP companies, in case anyone's interested. My neighbor signed up with VOIP.com, the one on top, and is happy with it. Sometimes the service will have a problem, but for $10 a month, it can't be beat - if it doesn't go down! http://www.comparevoipservice.org/ According to the site Sunrocket numbers live on in VOIP.com. After I noticed that Vonage had an "excellent" Customer Service rating.... I just closed the window. -- Grady-White Gulfstream, out of Oak Island, NC. Homepagehttp://pamandgene.idleplay.net/ Rec.boats at Lee Yeaton's Bayguidehttp://www.thebayguide.com/rec.boats -----------------www.Newsgroup-Binaries.com- *Completion*Retention*Speed* Access your favorite newsgroups from home or on the road ------------------ Hide quoted text - - Show quoted text - My pet peeve is busnisses that use VOIP. It is cheap and you get what you pay for. I would never subject my clients to that kind of bull**** service. I know people that use it for business, it is a poor reflection of your customer service just to use internet phone at all... |
Mustek "customer support"
On Sep 28, 8:54?am, "JoeSpareBedroom" wrote:
"HK" wrote in message . .. John H. wrote: On Fri, 28 Sep 2007 14:58:11 GMT, "JoeSpareBedroom" wrote: wrote in message egroups.com... Just a warning if you plan on buying a Mustek product. I spent almost half hour with more than one Arab speaking "tech support" person yesterday. Never did figure out what they were saying to me as I don't understand Farce or whatever language they speak over there. Never did get my problem fixed, wasted money in my book... Just a warning if you are looking at video or dvd equipment.. Probably Indian. Always ask for a supervisor when you get someone like that. You'll eventually get a native speaker of English. Happened to me yesterday with the corporate tumor which absorbed my mortgage from the previous company, whose service was fantastic. "I'm sorry, but I'm having difficulty understanding you. Can I speak to your supervisor?" I got an American to talk to. To make matters worse, they always seem to have phones that are soaked in water each night, and their calls are routed through an old Casio digital watch or something. LOL! Actually, almost all of these companies are now using "IP" telephone service. Whatever they're using, the goal is to annoy people. The parent company HAS to know how bad their overseas staff sounds, but they do nothing to correct it.- Hide quoted text - - Show quoted text - It's a race to the bottom. If none of the competitors put people on the phone who are conversant in English, there is no reason for any company to step up and spend $15-20 per hour, (plus maybe another $5 in benefits) for entry level tech support people to man the phones. University-educated help in India goes for about $4-5 an hour. Forget benefits- India is pretty highly socialized so there isn't much the employer is expected to pay for. (We don't want socialism in the US, but many of our corporations are not opposed to making extra money by taking advantage of the low wages made possible by socialist systems elsewere). We have seen the same phenomenon in most aspects of life. We accept pumping our own gas, checking our own oil (although nobody seems to anymore), and washing our own windows as normal. Airline travel has morphed from a pleasant adventure with attentive serivce to an experience of being shoe-horned into a claustrophobic seat- and if you're lucky about halfway through a 5 hour flight the surly and disinterested flight attendant will throw a bag of pretzels in your lap. It is a race to the bottom. Mooooo. |
Mustek "customer support"
Chuck Gould wrote in
ps.com: (We don't want socialism in the US, but many of our corporations are not opposed to making extra money by taking advantage of the low wages made possible by socialist systems elsewere). WalMart ENCOURAGES all their low-paid slave labor in WalMart stores to use government-supported welfare, food stamp and Medicare for their kids. http://youtube.com/watch?v=0E9rYTu0g4U Larry -- Please - Turn OFF cruise control when you turn on windshield wipers! |
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