Werner doesn't stand behind its paddles
I have an odd problem with my paddle and I was wondering if anyone had
any suggestions. I'm almost ready to pitch it in the garbage. A few weeks ago, a friend of mine was using my paddle and said she didn't like it - it irritated her hands. She said when she finally buys a kayak and paddle, she won't buy a fiberglass one like mine. I thought nothing of it until it started to irritate my hands yesterday. The shaft feels prickly when I run my hand along the length, and my palm sparkled in the sun until I rinsed my hand in the lake. It is a Werner fiberglass paddle, and it is 3.5 years old. It cost $240. I splurged, but felt it would last a long time, so I am not happy. Werner refuses to replace it since it is out of warranty (1 year), but they are sending me some shrink wrap stuff to put on. The shrink wrap might work, but I'd have to cover the whole shaft - I don't even want to touch it to carry it. What if I accidentally rub my eyes with fiberglass fibers on my hands? After pushing harder with Werner, they still refused to do anything for me other than send me shrink wrap. They blamed me for leaving my paddle in the cockpit of my boat (exposed to sun and the elements) during our short (Vermont) paddling seasons. They say their paddles tend to last 20 years, but they take no responsibility when a paddle lasts 1/5 that time. So I am wondering, how many of you leave your paddle in your boat on your car for various lengths of time, vs. bringing it inside every time? Werner is being foolish because if I convince even one person to not buy a Werner paddle, they would have been better off replacing mine. I bought it from a local shop, and now I have dilema of where to buy a replacement. I try to buy local and support small business owners, but on the other hand, if I buy from EMS, REI, or L. L. Bean, I know I will never have to worry about equipment failing before it should. Any ideas? I am thinking that spray paint may work better than shrink wrap. Any comments? Cathy |
Werner doesn't stand behind its paddles
|
Werner doesn't stand behind its paddles
In a previous article, said:
any suggestions. I'm almost ready to pitch it in the garbage. A few weeks ago, a friend of mine was using my paddle and said she didn't like it - it irritated her hands. She said when she finally buys a kayak and paddle, she won't buy a fiberglass one like mine. I thought nothing of it until it started to irritate my hands yesterday. The shaft feels prickly when I run my hand along the length, and my palm sparkled in the sun until I rinsed my hand in the lake. Did either of you have mosquito repellant on your hands? DEET can do a number on fibreglas. -- Paul Tomblin http://xcski.com/blogs/pt/ "A little rudeness and disrespect can elevate a meaningless interaction into a battle of wills and add drama to an otherwise dull day." - Calvin discovers Usenet |
Werner doesn't stand behind its paddles
UV exposure can degrade paddle shaft materials, so I don't blame Werner
for not covering this under warranty. The good news is that it can be repaired. There are several ways to address this problem. The first thing you need to do is to lightly wet sand the shaft with 400 grit wet/dry sandpaper to remove any loose fibers. Once you've done that, you can either apply the shink material that Werner provides or you can coat the shaft with something. You could just use paddle or surfboard wax as was suggested elsewhere, but since the resin matrix is already degraded, it would probably be wise to protect it more than wax can. You can buy spray clearcoat if you like the original color or you can paint it if you want a new look. |
Werner doesn't stand behind its paddles
|
Werner doesn't stand behind its paddles
I would give it a lick of clear coat or shellac. Once that is done some
Sex Wax as Bob noted will stop it from slipping and bothering you. Shrink tube will work but it adds weight. |
Werner doesn't stand behind its paddles
wrote in message oups.com... I have an odd problem with my paddle and I was wondering if anyone had any suggestions. I'm almost ready to pitch it in the garbage. A few weeks ago, a friend of mine was using my paddle and said she didn't like it - it irritated her hands. She said when she finally buys a kayak and paddle, she won't buy a fiberglass one like mine. I thought nothing of it until it started to irritate my hands yesterday. The shaft feels prickly when I run my hand along the length, and my palm sparkled in the sun until I rinsed my hand in the lake. It is a Werner fiberglass paddle, and it is 3.5 years old. It cost $240. I splurged, but felt it would last a long time, so I am not happy. Werner refuses to replace it since it is out of warranty (1 year), but they are sending me some shrink wrap stuff to put on. The shrink wrap might work, but I'd have to cover the whole shaft - I don't even want to touch it to carry it. What if I accidentally rub my eyes with fiberglass fibers on my hands? After pushing harder with Werner, they still refused to do anything for me other than send me shrink wrap. They blamed me for leaving my paddle in the cockpit of my boat (exposed to sun and the elements) during our short (Vermont) paddling seasons. They say their paddles tend to last 20 years, but they take no responsibility when a paddle lasts 1/5 that time. So I am wondering, how many of you leave your paddle in your boat on your car for various lengths of time, vs. bringing it inside every time? Werner is being foolish because if I convince even one person to not buy a Werner paddle, they would have been better off replacing mine. I bought it from a local shop, and now I have dilema of where to buy a replacement. I try to buy local and support small business owners, but on the other hand, if I buy from EMS, REI, or L. L. Bean, I know I will never have to worry about equipment failing before it should. Any ideas? I am thinking that spray paint may work better than shrink wrap. Any comments? Cathy Cathy, It sounds like you have serious sun-degradation of the fiberglass. I would consider one of two options: 1) wet sand it, and then apply a coat of clear coat, which would completely restore the shaft; or go with the shrink wrap and take the additional weight. Then keep it out of the sun. Neither your boat nor the paddle benefit from being left in the sun unprotected. At very least cover the entire setup in the future. What makes you think that items purchased from the retailers you mention will do any better under the same unprotected conditions? I would expect anything to suffer if left in the sun. REI and Bean carry many of the same standard kayaking items (Werner paddles), and I doubt that under the circumstances they would be any more supportive. I have two Werner paddles, a fiberglass Camano, and a carbon fiber Kalliste, and couldn't be happier. I've had no negative experiences, but I would NEVER them in the sun for any period of time. If I absolutely had to leave a boat exposed, I would at least place them inside a hatch to protect them. I hope that you get this worked out, and that you have many pleasant kayaking experiences yet to come. Jim Hill |
Werner doesn't stand behind its paddles
On 7-Oct-2005, "James Hill" wrote: or go with the shrink wrap and take the additional weight. Then keep it out of the sun. Cathy, If you tend to move your hands around on the shaft a lot, the shrink wrap will be of limited value. I hate getting glass fiber in my skin - if I were you, I'd go with the varnish/clearcoat/paint after sanding to bury the fibers permanently. As James says - keep it out of the sun. If you want to leave it in the sun, then try a UV resistant varnish and be prepared to redo it every few years. Mike |
Werner doesn't stand behind its paddles
OK, maybe I am being too harsh, since everyone things I'm nuts for
leaving my paddle in the cockpit of my kayak on the car. One thing though - it seems like the resin coating is degraded evenly along the entire shaft. If it was caused by sun, you'd think the center would be worse because the blade end is deep inside the cockpit where one's feet would be (i.e. more protected). Also, my backrest is homemade and I fold it down over the paddle, covering about a foot's length of the shaft. So that would protect it further. Althoug it would be better for the kayak to be protected and not left on the car, we do not have a garage (we live in a townhouse). In the winter, they are stored in a friend's basement. I could take the kayas off the car and put them in the grass alongside a patio, maybe covered with a tarp, but I go kayaking about twice a week during the summer, often alone, and it's a pain to take the kayak off the car and put it back on 2 days later. Also I a sometimes spontaneous and decide to leave work a litte early and go kayaking. If the kayak wasn't on my car, I couldn't do that. I use the 505 UV protectant on the boats - somehow never thought of putting it on the paddle. Up here (Vermont) it seems lots of people leave their kayaks on their cars for extended times. One person asked if we used DEET. We don't. Several people mentioned wet-sanding. Is that just what it sounds like - making the paddle wet and then sanding it? One person asked why I thought a product purchased at REI, EMS, or L.L. Bean would stand up better. It wouldn't. But they have satisfaction guarantees. Jim Hill said "If I absolutely had to leave a boat exposed, I would at least place them inside a hatch to protect them." I have doubts the paddle would fit in the hatch, but I will see. My second paddle (for 2nd boat) is a cheap, heavy paddle. I thought the shaft was plastic, and I've never seen any degradation from the sun even though it is twice as old as the Werner. But maybe it is aluminum shaft... Thanks for the advice. Sorry I was so hard on Werner. I did like the paddle very much... Cathy |
Werner doesn't stand behind its paddles
If you sand it make sure to do it very lightly so you don't wear the shaft
down and minimize its strength. As for keeping your paddle and boat on your vehicle, you can buy kayak and paddle bags. That will help protect both. Courtney wrote in message ups.com... OK, maybe I am being too harsh, since everyone things I'm nuts for leaving my paddle in the cockpit of my kayak on the car. One thing though - it seems like the resin coating is degraded evenly along the entire shaft. If it was caused by sun, you'd think the center would be worse because the blade end is deep inside the cockpit where one's feet would be (i.e. more protected). Also, my backrest is homemade and I fold it down over the paddle, covering about a foot's length of the shaft. So that would protect it further. Althoug it would be better for the kayak to be protected and not left on the car, we do not have a garage (we live in a townhouse). In the winter, they are stored in a friend's basement. I could take the kayas off the car and put them in the grass alongside a patio, maybe covered with a tarp, but I go kayaking about twice a week during the summer, often alone, and it's a pain to take the kayak off the car and put it back on 2 days later. Also I a sometimes spontaneous and decide to leave work a litte early and go kayaking. If the kayak wasn't on my car, I couldn't do that. I use the 505 UV protectant on the boats - somehow never thought of putting it on the paddle. Up here (Vermont) it seems lots of people leave their kayaks on their cars for extended times. One person asked if we used DEET. We don't. Several people mentioned wet-sanding. Is that just what it sounds like - making the paddle wet and then sanding it? One person asked why I thought a product purchased at REI, EMS, or L.L. Bean would stand up better. It wouldn't. But they have satisfaction guarantees. Jim Hill said "If I absolutely had to leave a boat exposed, I would at least place them inside a hatch to protect them." I have doubts the paddle would fit in the hatch, but I will see. My second paddle (for 2nd boat) is a cheap, heavy paddle. I thought the shaft was plastic, and I've never seen any degradation from the sun even though it is twice as old as the Werner. But maybe it is aluminum shaft... Thanks for the advice. Sorry I was so hard on Werner. I did like the paddle very much... Cathy |
Werner doesn't stand behind its paddles
" As for keeping your paddle and boat on your
vehicle, you can buy kayak and paddle bags. That will help protect both." You can have a functional and inexpensive (under $5) paddle bag by purchasing a Remington Gun Sock at the sportings good section of WalMart. Plent long enough for take-apart kayak paddles, drawsting closure, silicon-coated fabric. And it'll help a liitle to prevent dings and scratches during transport. |
Werner doesn't stand behind its paddles
|
Werner doesn't stand behind its paddles
I had warranty problems with Werners. Broke 2 of their WW paddles, one was
my clearly fault, rock wedge, the other was a delam problem and they would NOT stand behind it. Love the paddles, but they don't hold up very well ( for me ). wrote in message oups.com... I have an odd problem with my paddle and I was wondering if anyone had any suggestions. I'm almost ready to pitch it in the garbage. A few weeks ago, a friend of mine was using my paddle and said she didn't like it - it irritated her hands. She said when she finally buys a kayak and paddle, she won't buy a fiberglass one like mine. I thought nothing of it until it started to irritate my hands yesterday. The shaft feels prickly when I run my hand along the length, and my palm sparkled in the sun until I rinsed my hand in the lake. It is a Werner fiberglass paddle, and it is 3.5 years old. It cost $240. I splurged, but felt it would last a long time, so I am not happy. Werner refuses to replace it since it is out of warranty (1 year), but they are sending me some shrink wrap stuff to put on. The shrink wrap might work, but I'd have to cover the whole shaft - I don't even want to touch it to carry it. What if I accidentally rub my eyes with fiberglass fibers on my hands? After pushing harder with Werner, they still refused to do anything for me other than send me shrink wrap. They blamed me for leaving my paddle in the cockpit of my boat (exposed to sun and the elements) during our short (Vermont) paddling seasons. They say their paddles tend to last 20 years, but they take no responsibility when a paddle lasts 1/5 that time. So I am wondering, how many of you leave your paddle in your boat on your car for various lengths of time, vs. bringing it inside every time? Werner is being foolish because if I convince even one person to not buy a Werner paddle, they would have been better off replacing mine. I bought it from a local shop, and now I have dilema of where to buy a replacement. I try to buy local and support small business owners, but on the other hand, if I buy from EMS, REI, or L. L. Bean, I know I will never have to worry about equipment failing before it should. Any ideas? I am thinking that spray paint may work better than shrink wrap. Any comments? Cathy |
Werner doesn't stand behind its paddles
|
Werner doesn't stand behind its paddles
wrote
SNIP REI and Bean carry many of the same standard kayaking items (Werner paddles), and I doubt that under the circumstances they would be any more supportive. In my experience a primary reason to purchase from a reputable retailer is that they will provide their customers with FAR more support than the manufacturer can. If my 9-year-old's composite paddle develops this kind of problem (and I don't feel like putting a light epoxy coating on the shaft), we will simply bring it back to Bean's for a refund, and replacement. It has always been my experience that they take seriously their founder's policy: "I do not consider a sale complete until goods are worn out and customer still satisfied." I have many times returned items that wore out "prematurely" after 5 years or more. Similar experience at Costco today - My wife's Ipod froze up, still under warranty. Rather than deal with the warranty policy, I went back to the store (with no receipt). After the refund was processed, a guy from electronics showed me how to "reset" it, to get it going. I was embarrassed, and offered to undo the refund, but they said no, it was now selling for $40 less, I might as well get a new one. Sal's Dad |
Werner doesn't stand behind its paddles
After reading all of this I am not sure it is sun degradation. It may
be some chemical thing going down. I am almost surprised Werner does not want to see this thing. |
Werner doesn't stand behind its paddles
I used to work for Werner and I'm pretty certain it's not a chemical thing.
I believe it's UV damage and vibration from wear and tear being in the boat on the car all the time. However I too am a little surprised that Werner didn't ask to have the paddle sent in. The warranty person I'm sure has their reasons. Courtney wrote in message oups.com... After reading all of this I am not sure it is sun degradation. It may be some chemical thing going down. I am almost surprised Werner does not want to see this thing. |
Werners are good to me, but Bending Branches......
I have 2 werner paddles and they have been flawless. I beat the living
crap out of them on the river and they have stood the test of time to me at least. I did have a bent shaft wooden bending branches paddle that broke while I was paddling. It was in teh water adn I was bracing, no rocks, nothing to hard (not like my use of the werners) and Bending Branches didn't do me as good as I thought they should have. I sent the broke paddle to them and they said it was from abuse, for once in my life it wasn't, I was making a brace move, and the best they did was replace the paddle for cost. I took it since it was the best I could do. Oh it was a canoe paddle not a kayak paddle. Still, I willnever buy another Bending Branches paddle but will buy another Werner any day. My $0.02 Thanks |
Werners are good to me, but Bending Branches......
Brian wrote:
I have 2 werner paddles and they have been flawless. I beat the living crap out of them on the river and they have stood the test of time to me at least. I did have a bent shaft wooden bending branches paddle that broke while I was paddling. It was in teh water adn I was bracing, no rocks, nothing to hard (not like my use of the werners) and Bending Branches didn't do me as good as I thought they should have. I sent the broke paddle to them and they said it was from abuse, for once in my life it wasn't, I was making a brace move, and the best they did was replace the paddle for cost. I took it since it was the best I could do. Oh it was a canoe paddle not a kayak paddle. Still, I willnever buy another Bending Branches paddle but will buy another Werner any day. My $0.02 Perhaps their products have improved in recent years, but around here, they used to be referred to as "Breaking Branches", as their wood paddles tended to snap like twigs. |
Werners are good to me, but Bending Branches......
Brian Nystrom wrote:
Perhaps their products have improved in recent years, but around here, they used to be referred to as "Breaking Branches", as their wood paddles tended to snap like twigs. It (Bending Branches) does seem like and odd name for a paddle. Maybe they should make a line of canoes called Leaking Logs. The only Bending Branches paddle I've seen was used by a guy who claimed "California has no class 5 rapids." So my buddy Boris invited him on our annual Deer Creek trip. After one mile, a wrap, and many swims, it looked like he was about to have a heart attack, so we urged him to camp at a nice spot and walk out (upstream) the next day. After the trip, he told us "Those weren't real rapids, there were too many rocks in there." On the plus side, his Bending Branches paddle did not break. |
Werners are good to me, but Bending Branches......
After the trip, he told us "Those weren't real rapids,
there were too many rocks in there." LMAO!!! That's a classic "Bill Tuthill" wrote in message ... Brian Nystrom wrote: Perhaps their products have improved in recent years, but around here, they used to be referred to as "Breaking Branches", as their wood paddles tended to snap like twigs. It (Bending Branches) does seem like and odd name for a paddle. Maybe they should make a line of canoes called Leaking Logs. The only Bending Branches paddle I've seen was used by a guy who claimed "California has no class 5 rapids." So my buddy Boris invited him on our annual Deer Creek trip. After one mile, a wrap, and many swims, it looked like he was about to have a heart attack, so we urged him to camp at a nice spot and walk out (upstream) the next day. After the trip, he told us "Those weren't real rapids, there were too many rocks in there." On the plus side, his Bending Branches paddle did not break. |
All times are GMT +1. The time now is 12:51 AM. |
Powered by vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004 - 2014 BoatBanter.com