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#1
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Gould,
Thanks for the suggestion, but I was hoping you would have followed up on some of the links yourself to see that they really do not pay call center employees $1 / hr. Yes, they do pay substantially less in India, ($2 to $3/hr level vs. $7.50/ hr in the Milwaukee area (salary estimates in 2002) (see below) but, according to someone who lives in India the purchasing power of a $1 in India is equal to $5 in the US, so in reality the $2 to $3 salary is actually equal to $10 to $15 of purchasing power, which seems much more believeable than the $1/hr range that people like to quote as a fact. From Prof. Webmasters: (I have a friend in Mumbai who says that 1 USD = 50 rs... but the purchasing power difference means that what we buy for $1 (a loaf of cheap bread?) really only costs 10 rs... So, $1USD = "$5 dollars" in terms of actual purchasing power. Therefore $10USD dollars an hour = $50 dollars of purchasing power over there. $15 = $75, $20 = $100 and so on. From Milwaukee Journal Sentinel an article concerning the problems of outsourcing: "Salaries in the Green Bay facility reportedly began at $7.50 an hour, compared with wages in India, where industry sources said $2 to $3 is the entry-level rate in that nation's burgeoning call-center sector" From Professional Webmaster Business Issues " I'm originally from India but currently living in the UK. wages for unskilled work in India are low. You can get a good full time gardener for $100 a month. BUT that doesn't apply to skilled programmers. You'll find that they charge less than their counterparts in the UK and the US but only about 20-30% less. Interpreting indian CVs can be tricky though, a problem I faced when I first came to the west and they didn't know what ICSE was (high school), didn't know how to appraise the grades I received at various stages in my education or what the value of some of my other qualifications were. Go by verifiable skills rather than certificates/qualifications (because it's still possible to buy the latter ;-)). Undead Hunter Full Member joined:Jan 6, 2003 posts: 157 msg #:5 5:20 pm on Aug 8, 2003 (utc 0) Hi Macro: I've had several companies quote me $20USD per hour - everything ranging from Flash to php/database solutions, with samples that look pretty decent. Several others are available on Elance, same rates. What rates are you seeing, then? Are you talking general web dev, or just Access as the first poster listed? bcolflesh Senior Member joined:Feb 21, 2003 posts: 1364 msg #:6 5:24 pm on Aug 8, 2003 (utc 0) BUT that doesn't apply to skilled programmers. My experience doesn't jibe with this - guys with cutting edge, enviable skillsets are making the lakhs in india, but it's comparable to $18,000 to $25,000 a year in the USA. Storyteller Full Member joined:May 3, 2003 posts:155 msg #:7 11:20 pm on Aug 9, 2003 (utc 0) I'm an offshore developer myself, and I've programmed a bit of MS Access for living (thank God, a long ago). I think Access skills aren't worth above $10/hour, no matter how solid. Access is heavily geared towards the low-skilled developer and one can become an expert in it in under a year. Not so with things like C++ or Perl, which can earn you $15-20/hour (but still hardly more). NeedScripts Senior Member joined:June 4, 2002 posts:621 msg #:8 11:49 pm on Aug 9, 2003 (utc 0) I am aware of lots of people in india who have done MCA (Masters of Computer Science) and working on a pay roll for Rs 10,000 or somewhere around it. The main reason that many programmer from india would like to charge like more than what they would make in a paycheck is: 1) Contract work is not secure enough for long run. Now if you were to show the person enough security and hire the person on paycheck for long run, I am sure you can get a *real good skilled programmer* for under US$ 700.00/month.. and if you want to be extra nice, than add another 300 bucks for each month and you got yourself a super nice programmer and hard worker. NS P.S. I am from india too. Macro Senior Member joined-July 31, 2003 posts:1098 msg #:9 5:16 pm on Aug 11, 2003 (utc 0) I bow to the wealth of experience others here have offered with respect to pay and going rates. Perhaps we overpaid, perhaps ours was a particularly awkward project. NeedScripts, the rates would vary widely. I'm sure you'll get someone just out of a basic NIIT course who'll be happy with Rs 10,000. Can you see someone just graduating from an IIT accepting that kind of money? I suppose my conclusion is that the rates could vary widely, which doesn't quite help johnser unfortunately. Now if you were to show the person enough security and hire the person on paycheck for long run I agree with that. Perhaps if you see the possibility of further development work it may be worth keeping him on the pay roll rather than agreeing a one-off fee. gopi Senior Member joined-Sept 10, 2001 posts:807 msg #:10 10:42 pm on Aug 12, 2003 (utc 0) Can you see someone just graduating from an IIT accepting that kind of money? IIT Graduates? - they all go work for wipro/infosys/ibm and endup settling in US after 2-3 years ![]() "Gould 0738" wrote in message ... Gould, I am curious where you found the info on paying those in India $1 an hour, can you provide a link? Enter: $1 hour wages India in a search engine. I got 807 hits. Checking several of them establishes a common agreement that help line, warranty, and other customer service workers in India are earning $1 an hour, or in some cases less. Our local newspaper ran a series on outsourcing last winter, and the wage figure was mentioned repeatedly. It isn't possible for Americans to decide to work cheaply enough to compete. $2000 a year won't support *anybody* in the US. Programmers, tech writers, accountants, are next. Any job that can be done at a computer and the results sent in to a website from anywhere around the world will no longer be done in the US. Time to take up plumbing, auto mechanics, house painting, or some type of sales that can't be handled strictly over the telephone. Say hello the world economy. The great "equalizer". Those at the top will be brought down a peg or three (that would be working folks in NA), so that the poorest of the poor folk elsewhere can step up a little. If you're living in a mud hut in a 3rd world country, you may soon be slightly better off. If you own enough of any one of the companies making astronomical profits by paying almost nothing for wages, you will soon be better off as well. Everybody else, not so much. |
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#2
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"John Smith" wrote in message
news:fbTGc.6642$WX.211@attbi_s51... Gould, Thanks for the suggestion, but I was hoping you would have followed up on some of the links yourself to see that they really do not pay call center employees $1 / hr. Chuck has a job. You want a secretary? Hire one. |
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#3
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Doug,
I think you missed the point of my posts, so often rumors and incorrect data is transmitted as fact on the internet. According to the Times of India, they are on the verge of increasing the minimum wage from their current rate of Rs 64.72/hr (or approx. $1.50/hr). According to those in the Telephone Service Industry promoting outsourcing of jobs, the average wage for telephone service center operators is $2 to $3/hr which equals $4160 - $6240 annual income, well above the average income in the US, when comparing the purchasing power of their income ( $2900 in India is equal to the average income in the US.) So if you want your argument to carry weight it is best to use accurate info, instead of repeating rumors and incorrect data. "Doug Kanter" wrote in message ... "John Smith" wrote in message news:fbTGc.6642$WX.211@attbi_s51... Gould, Thanks for the suggestion, but I was hoping you would have followed up on some of the links yourself to see that they really do not pay call center employees $1 / hr. Chuck has a job. You want a secretary? Hire one. |
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#4
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1) Your data does not change the basic idea behind what Gould said. Those people are still paid a LOT less than comparable workers here. 2) Their comparable purchasing power is not relevant to this discussion. We're not talking about how bad we feel (or not) about their wages. The point is that we're stuck with lousy service because American companies are unwilling to pay what it takes to provide complete and proper support. "John Smith" wrote in message news:zVTGc.37658$MB3.18218@attbi_s04... Doug, I think you missed the point of my posts, so often rumors and incorrect data is transmitted as fact on the internet. According to the Times of India, they are on the verge of increasing the minimum wage from their current rate of Rs 64.72/hr (or approx. $1.50/hr). According to those in the Telephone Service Industry promoting outsourcing of jobs, the average wage for telephone service center operators is $2 to $3/hr which equals $4160 - $6240 annual income, well above the average income in the US, when comparing the purchasing power of their income ( $2900 in India is equal to the average income in the US.) So if you want your argument to carry weight it is best to use accurate info, instead of repeating rumors and incorrect data. "Doug Kanter" wrote in message ... "John Smith" wrote in message news:fbTGc.6642$WX.211@attbi_s51... Gould, Thanks for the suggestion, but I was hoping you would have followed up on some of the links yourself to see that they really do not pay call center employees $1 / hr. Chuck has a job. You want a secretary? Hire one. |
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#5
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And, more important than us having poor service, AMERICAN ARE OUT OF WORK
because companies can save a buck by sending American jobs overseas. "Doug Kanter" wrote in message ... 1) Your data does not change the basic idea behind what Gould said. Those people are still paid a LOT less than comparable workers here. 2) Their comparable purchasing power is not relevant to this discussion. We're not talking about how bad we feel (or not) about their wages. The point is that we're stuck with lousy service because American companies are unwilling to pay what it takes to provide complete and proper support. "John Smith" wrote in message news:zVTGc.37658$MB3.18218@attbi_s04... Doug, I think you missed the point of my posts, so often rumors and incorrect data is transmitted as fact on the internet. According to the Times of India, they are on the verge of increasing the minimum wage from their current rate of Rs 64.72/hr (or approx. $1.50/hr). According to those in the Telephone Service Industry promoting outsourcing of jobs, the average wage for telephone service center operators is $2 to $3/hr which equals $4160 - $6240 annual income, well above the average income in the US, when comparing the purchasing power of their income ( $2900 in India is equal to the average income in the US.) So if you want your argument to carry weight it is best to use accurate info, instead of repeating rumors and incorrect data. "Doug Kanter" wrote in message ... "John Smith" wrote in message news:fbTGc.6642$WX.211@attbi_s51... Gould, Thanks for the suggestion, but I was hoping you would have followed up on some of the links yourself to see that they really do not pay call center employees $1 / hr. Chuck has a job. You want a secretary? Hire one. |
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#6
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According to the BBC survey of telephone support by country, those based in
the US provided the lowest quality. They rated those based in Europe as having the best quality, and the rated India's quality in the middle. "Doug Kanter" wrote in message ... 1) Your data does not change the basic idea behind what Gould said. Those people are still paid a LOT less than comparable workers here. 2) Their comparable purchasing power is not relevant to this discussion. We're not talking about how bad we feel (or not) about their wages. The point is that we're stuck with lousy service because American companies are unwilling to pay what it takes to provide complete and proper support. "John Smith" wrote in message news:zVTGc.37658$MB3.18218@attbi_s04... Doug, I think you missed the point of my posts, so often rumors and incorrect data is transmitted as fact on the internet. According to the Times of India, they are on the verge of increasing the minimum wage from their current rate of Rs 64.72/hr (or approx. $1.50/hr). According to those in the Telephone Service Industry promoting outsourcing of jobs, the average wage for telephone service center operators is $2 to $3/hr which equals $4160 - $6240 annual income, well above the average income in the US, when comparing the purchasing power of their income ( $2900 in India is equal to the average income in the US.) So if you want your argument to carry weight it is best to use accurate info, instead of repeating rumors and incorrect data. "Doug Kanter" wrote in message ... "John Smith" wrote in message news:fbTGc.6642$WX.211@attbi_s51... Gould, Thanks for the suggestion, but I was hoping you would have followed up on some of the links yourself to see that they really do not pay call center employees $1 / hr. Chuck has a job. You want a secretary? Hire one. |
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#7
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Great! Then they should all do what Microsoft did (and may still do -
haven't called them in years): Farm it out to Ireland at certain times of day. I used to get terrific responses from their tech support people. "John Smith" wrote in message news:1DUGc.39929$IQ4.24625@attbi_s02... According to the BBC survey of telephone support by country, those based in the US provided the lowest quality. They rated those based in Europe as having the best quality, and the rated India's quality in the middle. "Doug Kanter" wrote in message ... 1) Your data does not change the basic idea behind what Gould said. Those people are still paid a LOT less than comparable workers here. 2) Their comparable purchasing power is not relevant to this discussion. We're not talking about how bad we feel (or not) about their wages. The point is that we're stuck with lousy service because American companies are unwilling to pay what it takes to provide complete and proper support. "John Smith" wrote in message news:zVTGc.37658$MB3.18218@attbi_s04... Doug, I think you missed the point of my posts, so often rumors and incorrect data is transmitted as fact on the internet. According to the Times of India, they are on the verge of increasing the minimum wage from their current rate of Rs 64.72/hr (or approx. $1.50/hr). According to those in the Telephone Service Industry promoting outsourcing of jobs, the average wage for telephone service center operators is $2 to $3/hr which equals $4160 - $6240 annual income, well above the average income in the US, when comparing the purchasing power of their income ( $2900 in India is equal to the average income in the US.) So if you want your argument to carry weight it is best to use accurate info, instead of repeating rumors and incorrect data. "Doug Kanter" wrote in message ... "John Smith" wrote in message news:fbTGc.6642$WX.211@attbi_s51... Gould, Thanks for the suggestion, but I was hoping you would have followed up on some of the links yourself to see that they really do not pay call center employees $1 / hr. Chuck has a job. You want a secretary? Hire one. |
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#8
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PS - According to Carnegie Mellon's Software Engineering Institute, the
quality of some of India's telephone support in the software field, is the best in the world. They state that quality of support personnel is one of the key factors for the export of jobs to India. "Doug Kanter" wrote in message ... 1) Your data does not change the basic idea behind what Gould said. Those people are still paid a LOT less than comparable workers here. 2) Their comparable purchasing power is not relevant to this discussion. We're not talking about how bad we feel (or not) about their wages. The point is that we're stuck with lousy service because American companies are unwilling to pay what it takes to provide complete and proper support. "John Smith" wrote in message news:zVTGc.37658$MB3.18218@attbi_s04... Doug, I think you missed the point of my posts, so often rumors and incorrect data is transmitted as fact on the internet. According to the Times of India, they are on the verge of increasing the minimum wage from their current rate of Rs 64.72/hr (or approx. $1.50/hr). According to those in the Telephone Service Industry promoting outsourcing of jobs, the average wage for telephone service center operators is $2 to $3/hr which equals $4160 - $6240 annual income, well above the average income in the US, when comparing the purchasing power of their income ( $2900 in India is equal to the average income in the US.) So if you want your argument to carry weight it is best to use accurate info, instead of repeating rumors and incorrect data. "Doug Kanter" wrote in message ... "John Smith" wrote in message news:fbTGc.6642$WX.211@attbi_s51... Gould, Thanks for the suggestion, but I was hoping you would have followed up on some of the links yourself to see that they really do not pay call center employees $1 / hr. Chuck has a job. You want a secretary? Hire one. |
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#9
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Their knowledge is only part of the issue. If you can't understand them
because of their accent or poor telephone connection, then the service is worth precisely ZERO. "John Smith" wrote in message news:PHUGc.39955$IQ4.22295@attbi_s02... PS - According to Carnegie Mellon's Software Engineering Institute, the quality of some of India's telephone support in the software field, is the best in the world. They state that quality of support personnel is one of the key factors for the export of jobs to India. "Doug Kanter" wrote in message ... 1) Your data does not change the basic idea behind what Gould said. Those people are still paid a LOT less than comparable workers here. 2) Their comparable purchasing power is not relevant to this discussion. We're not talking about how bad we feel (or not) about their wages. The point is that we're stuck with lousy service because American companies are unwilling to pay what it takes to provide complete and proper support. "John Smith" wrote in message news:zVTGc.37658$MB3.18218@attbi_s04... Doug, I think you missed the point of my posts, so often rumors and incorrect data is transmitted as fact on the internet. According to the Times of India, they are on the verge of increasing the minimum wage from their current rate of Rs 64.72/hr (or approx. $1.50/hr). According to those in the Telephone Service Industry promoting outsourcing of jobs, the average wage for telephone service center operators is $2 to $3/hr which equals $4160 - $6240 annual income, well above the average income in the US, when comparing the purchasing power of their income ( $2900 in India is equal to the average income in the US.) So if you want your argument to carry weight it is best to use accurate info, instead of repeating rumors and incorrect data. "Doug Kanter" wrote in message ... "John Smith" wrote in message news:fbTGc.6642$WX.211@attbi_s51... Gould, Thanks for the suggestion, but I was hoping you would have followed up on some of the links yourself to see that they really do not pay call center employees $1 / hr. Chuck has a job. You want a secretary? Hire one. |
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#10
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PS - According to Carnegie Mellon's Software Engineering Institute, the
quality of some of India's telephone support in the software field, is the best in the world. They state that quality of support personnel is one of the key factors for the export of jobs to India. No doubt. They turn out 15 million college graduates a year in India, and most speak better English than Bubba the HS dropout. A couple of decades ago, we were somewhat insulated from outsourcing because even though overseas workers were willing to work for almost nothing, they often didn't have the skills or education to compete with US workers. Their training and education improved much faster than their demand for US dollars. Oh oh. |
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