On 6/11/2020 4:30 PM, RCE wrote:
On 6/11/2020 2:45 PM, Its Me wrote:


I may have missed it, but is the WiFi built into the modem?Â* If so, a
fix could be to get an external WiFi adapter and stop using the one
built into the modem.Â* Also, are there other things that are connected
via WiFi?Â* What happens if you shut one of those down, then bring it
back up so it has to reconnect?



They keep changing the names of this equipment.

The X7 supplied by Comcast is called a "Gateway" and
is a modem/router all in one.

I tried what you suggested.Â* My computer is hardwired to
the modem/router via Ethernet cable.Â* My cell phone,
printer and a Roku thing for a dumb TV all connect via
Wi-Fi.

I turned everything that connects with Wi-Fi off and tried
to re-boot the modem/router.Â* Didn't work.Â* Unplugged the
Ethernet cable as well so *nothing* was connected to
modem/router.Â* Still didn't sync.Â* Disconnected the
RG-6 input cable, connected it back and by the time
I finished screwing it on the modem had synced.

It will be interesting to see what the Comcast
super-tech and his supervisor says tomorrow.


There are different ways to reboot your router and modem. There's power
off wait power on, there's push the reset button for whatever time is
specified for different types of reset. Best to have guidance from at
least level 2 tech or supervisor.
I've been playing around with my routers lately. Things get pretty
squirrely when you start "Dicking" around with them. Ha Ha
My main router claims to have 45 devices attached to it. So I figured
I'd give it some help with the load. I've accumulated 3 travel routers
over the course of a couple of months. One of them I just hooked up to
ethernet to my main router. It worked for a while but now it doesn't
indicate it has an ethernet connection. I'm still trying to figure out
whats going on with it.
The other two connect to the main router over wi fi. they seem to be
working OK. I have groups of devices attached to various routers.
I think it's helping the main router and devices stay up longer between
crashes.

Good luck with your problem. The key is getting the right person at your
ISP to help you out. Otherwise you're wasting your time dealing with them.


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