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Pathfinder update ... the outcome
This has been quite an experience. First time I've ever gone through this to this extent. Received a call from Nissan Customer Service today. The dealership is in the process of installing a new, factory fresh engine in my car. They are also offering to extend the normal drive train warranty by an additional three years and are going to issue me a check (don't know how much yet ... but was told it was "substantial") for my inconvenience. Car should be ready in the next couple of days. I had given this a lot of thought as to whether I would accept this as a settlement and decided that I would. I like the car. The alternative is to go to arbitration and/or court. I really didn't want to pursue that because it takes on an adversarial type of relationship, drags everything out and it isn't worth it in the end. It's just a car. The other factor is that I have the Massachusetts Lemon Law in my favor. Lemon Laws vary state to state but in MA there are two conditions that apply. The first is three failed attempts to fix a specific problem within one year or 15,000 miles. That one is common to most states. The second in MA is this: If your car needs to be in the shop for warranty repair for a total of 15 business days within the first year or 15,000 miles the Lemon Law applies. The 15 days need not be consecutive and the problem/repair requirement can be for any problem covered by warranty. It doesn't have to be the same problem. My car has already been in the shop for 18 business days. That means if I have any future problems at all that requires warranty repair, the Lemon Law immediately applies and they have to buy it back or replace it. One thing for sure though. I am going to inspect the car thoroughly, insist that I drive it for at least a day and ... make sure the heat works before I accept it. --- This email has been checked for viruses by AVG. http://www.avg.com |
Pathfinder update ... the outcome
On 6/20/17 5:58 PM, Mr. Luddite wrote:
This has been quite an experience. First time I've ever gone through this to this extent. Received a call from Nissan Customer Service today. The dealership is in the process of installing a new, factory fresh engine in my car. They are also offering to extend the normal drive train warranty by an additional three years and are going to issue me a check (don't know how much yet ... but was told it was "substantial") for my inconvenience. Car should be ready in the next couple of days. I had given this a lot of thought as to whether I would accept this as a settlement and decided that I would. I like the car. The alternative is to go to arbitration and/or court. I really didn't want to pursue that because it takes on an adversarial type of relationship, drags everything out and it isn't worth it in the end. It's just a car. The other factor is that I have the Massachusetts Lemon Law in my favor. Lemon Laws vary state to state but in MA there are two conditions that apply. The first is three failed attempts to fix a specific problem within one year or 15,000 miles. That one is common to most states. The second in MA is this: If your car needs to be in the shop for warranty repair for a total of 15 business days within the first year or 15,000 miles the Lemon Law applies. The 15 days need not be consecutive and the problem/repair requirement can be for any problem covered by warranty. It doesn't have to be the same problem. My car has already been in the shop for 18 business days. That means if I have any future problems at all that requires warranty repair, the Lemon Law immediately applies and they have to buy it back or replace it. One thing for sure though. I am going to inspect the car thoroughly, insist that I drive it for at least a day and ... make sure the heat works before I accept it. Make sure they stamp the new engine with the same serial number as the old engine they are going to trash. Also, was there a final determination of what went wrong and why? |
Pathfinder update ... the outcome
On 6/20/2017 6:02 PM, Keyser Soze wrote:
On 6/20/17 5:58 PM, Mr. Luddite wrote: This has been quite an experience. First time I've ever gone through this to this extent. Received a call from Nissan Customer Service today. The dealership is in the process of installing a new, factory fresh engine in my car. They are also offering to extend the normal drive train warranty by an additional three years and are going to issue me a check (don't know how much yet ... but was told it was "substantial") for my inconvenience. Car should be ready in the next couple of days. I had given this a lot of thought as to whether I would accept this as a settlement and decided that I would. I like the car. The alternative is to go to arbitration and/or court. I really didn't want to pursue that because it takes on an adversarial type of relationship, drags everything out and it isn't worth it in the end. It's just a car. The other factor is that I have the Massachusetts Lemon Law in my favor. Lemon Laws vary state to state but in MA there are two conditions that apply. The first is three failed attempts to fix a specific problem within one year or 15,000 miles. That one is common to most states. The second in MA is this: If your car needs to be in the shop for warranty repair for a total of 15 business days within the first year or 15,000 miles the Lemon Law applies. The 15 days need not be consecutive and the problem/repair requirement can be for any problem covered by warranty. It doesn't have to be the same problem. My car has already been in the shop for 18 business days. That means if I have any future problems at all that requires warranty repair, the Lemon Law immediately applies and they have to buy it back or replace it. One thing for sure though. I am going to inspect the car thoroughly, insist that I drive it for at least a day and ... make sure the heat works before I accept it. Make sure they stamp the new engine with the same serial number as the old engine they are going to trash. Also, was there a final determination of what went wrong and why? I asked about the engine not being original to the car and what affect, if any, it may have on future resale value. I was assured that because the replacement was authorized and provided by the manufacturer it would have no effect. It won't show up on a Carfax report. So, your guess is as good as mine. The car had 3 miles on it when I took delivery and currently has 160 miles on it. I don't know how they handle serial numbers. I am sure there is some type of documentation that is done. This can't be the first time. The faulty engine is being shipped back to Nissan Engineering for an autopsy. Engineering thinks it has a bad block casting or someone forgot to remove a plastic cap that is inserted before final assembly. BTW ... Only 1 percent of new cars by all manufacturers end up being "Lemons". I thought more. Also, the vast majority of Lemon Law issues apply to new cars, not used cars. Many think it's the other way around. --- This email has been checked for viruses by AVG. http://www.avg.com |
Pathfinder update ... the outcome
On 6/20/2017 6:16 PM, justan wrote:
Keyser Soze Wrote in message: On 6/20/17 5:58 PM, Mr. Luddite wrote: This has been quite an experience. First time I've ever gone through this to this extent. Received a call from Nissan Customer Service today. The dealership is in the process of installing a new, factory fresh engine in my car. They are also offering to extend the normal drive train warranty by an additional three years and are going to issue me a check (don't know how much yet ... but was told it was "substantial") for my inconvenience. Car should be ready in the next couple of days. I had given this a lot of thought as to whether I would accept this as a settlement and decided that I would. I like the car. The alternative is to go to arbitration and/or court. I really didn't want to pursue that because it takes on an adversarial type of relationship, drags everything out and it isn't worth it in the end. It's just a car. The other factor is that I have the Massachusetts Lemon Law in my favor. Lemon Laws vary state to state but in MA there are two conditions that apply. The first is three failed attempts to fix a specific problem within one year or 15,000 miles. That one is common to most states. The second in MA is this: If your car needs to be in the shop for warranty repair for a total of 15 business days within the first year or 15,000 miles the Lemon Law applies. The 15 days need not be consecutive and the problem/repair requirement can be for any problem covered by warranty. It doesn't have to be the same problem. My car has already been in the shop for 18 business days. That means if I have any future problems at all that requires warranty repair, the Lemon Law immediately applies and they have to buy it back or replace it. One thing for sure though. I am going to inspect the car thoroughly, insist that I drive it for at least a day and ... make sure the heat works before I accept it. Make sure they stamp the new engine with the same serial number as the old engine they are going to trash. Also, was there a final determination of what went wrong and why? Rumor has it some disgruntled union guy sabbotaged the engine by throwing a coke bottle into the casting. It might turn out to be an assembly problem like that. The Nissan Customer Service guy said that's one of the reasons they want to do an autopsy. It could be that other vehicles may have this problem and Nissan may need to revise the assembly/quality control procedures. Funny thing is ... if I had purchased this car three days later, I probably would never had noticed the problem until next fall. It ran fine. Just no heat. Fortunately Memorial Day was cold and raw here and that's when I noticed it. Since then it's been A/C weather. --- This email has been checked for viruses by AVG. http://www.avg.com |
Pathfinder update ... the outcome
On Tue, 20 Jun 2017 18:18:19 -0400, "Mr. Luddite"
wrote: On 6/20/2017 6:02 PM, Keyser Soze wrote: On 6/20/17 5:58 PM, Mr. Luddite wrote: This has been quite an experience. First time I've ever gone through this to this extent. Received a call from Nissan Customer Service today. The dealership is in the process of installing a new, factory fresh engine in my car. They are also offering to extend the normal drive train warranty by an additional three years and are going to issue me a check (don't know how much yet ... but was told it was "substantial") for my inconvenience. Car should be ready in the next couple of days. I had given this a lot of thought as to whether I would accept this as a settlement and decided that I would. I like the car. The alternative is to go to arbitration and/or court. I really didn't want to pursue that because it takes on an adversarial type of relationship, drags everything out and it isn't worth it in the end. It's just a car. The other factor is that I have the Massachusetts Lemon Law in my favor. Lemon Laws vary state to state but in MA there are two conditions that apply. The first is three failed attempts to fix a specific problem within one year or 15,000 miles. That one is common to most states. The second in MA is this: If your car needs to be in the shop for warranty repair for a total of 15 business days within the first year or 15,000 miles the Lemon Law applies. The 15 days need not be consecutive and the problem/repair requirement can be for any problem covered by warranty. It doesn't have to be the same problem. My car has already been in the shop for 18 business days. That means if I have any future problems at all that requires warranty repair, the Lemon Law immediately applies and they have to buy it back or replace it. One thing for sure though. I am going to inspect the car thoroughly, insist that I drive it for at least a day and ... make sure the heat works before I accept it. Make sure they stamp the new engine with the same serial number as the old engine they are going to trash. Also, was there a final determination of what went wrong and why? I asked about the engine not being original to the car and what affect, if any, it may have on future resale value. I was assured that because the replacement was authorized and provided by the manufacturer it would have no effect. It won't show up on a Carfax report. So, your guess is as good as mine. The car had 3 miles on it when I took delivery and currently has 160 miles on it. I don't know how they handle serial numbers. I am sure there is some type of documentation that is done. This can't be the first time. The faulty engine is being shipped back to Nissan Engineering for an autopsy. Engineering thinks it has a bad block casting or someone forgot to remove a plastic cap that is inserted before final assembly. BTW ... Only 1 percent of new cars by all manufacturers end up being "Lemons". I thought more. Also, the vast majority of Lemon Law issues apply to new cars, not used cars. Many think it's the other way around. I am not sure how anyone would know it is not the original engine. How many people even know where the engine serial number is and I have never seen it on a title in any state I have lived in. I know that was common many years ago but not so much for the last half century. |
Pathfinder update ... the outcome
On Tue, 20 Jun 2017 20:41:21 -0400, "Mr. Luddite"
wrote: On 6/20/2017 7:21 PM, wrote: I am not sure how anyone would know it is not the original engine. How many people even know where the engine serial number is and I have never seen it on a title in any state I have lived in. I know that was common many years ago but not so much for the last half century. It's not on the title and the VIN number only identifies what engine the car is equipped with if more than one is available in that model. In this case, there is only one engine used in the Pathfinder. The actual serial number of the engine might be buried on the manufacturer's build sheet some place but I haven't seen one of them in years either. They used to hide them in places like in the springs of the back seat. So basically swapping engines is about as important as replacing the brake pads in the records. I would not sweat it. |
Pathfinder update ... the outcome
On 6/20/2017 9:32 PM, wrote:
On Tue, 20 Jun 2017 20:41:21 -0400, "Mr. Luddite" wrote: On 6/20/2017 7:21 PM, wrote: I am not sure how anyone would know it is not the original engine. How many people even know where the engine serial number is and I have never seen it on a title in any state I have lived in. I know that was common many years ago but not so much for the last half century. It's not on the title and the VIN number only identifies what engine the car is equipped with if more than one is available in that model. In this case, there is only one engine used in the Pathfinder. The actual serial number of the engine might be buried on the manufacturer's build sheet some place but I haven't seen one of them in years either. They used to hide them in places like in the springs of the back seat. So basically swapping engines is about as important as replacing the brake pads in the records. I would not sweat it. I was thinking about this last night. The car will be ready later today or tomorrow according to the dealership. Due to the way the MA Lemon Law is written, I probably have the best warranty you can get for the next 11 months. If *anything* else on the car requires warranty repair in that time frame (or 15,000 miles) it will immediately be subject to the Lemon Law. It means I could drive it for the next 10 months or so, have something go bad under warranty and Nissan could be required to refund all the money including trade values, licensing and title fees that I originally paid or give me a replacement car of equal or better value. There's no allowance for depreciation. This is due to the second part of the MA law that states that if the car is required to be in the shop for warranty repairs for a total of 15 days or more during the first year of ownership (or 15,000 miles) it is subject to the Lemon Law. The 15 days need not be consecutive and the problem does not have to be the same one. Any combination of warranty repair requirements qualify. My car already qualifies should any other problems occur. It has been in the shop for 19 business days already. :-) --- This email has been checked for viruses by AVG. http://www.avg.com |
Pathfinder update ... the outcome
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Pathfinder update ... the outcome
On Wed, 21 Jun 2017 06:56:37 -0400, "Mr. Luddite"
wrote: On 6/20/2017 9:32 PM, wrote: On Tue, 20 Jun 2017 20:41:21 -0400, "Mr. Luddite" wrote: On 6/20/2017 7:21 PM, wrote: I am not sure how anyone would know it is not the original engine. How many people even know where the engine serial number is and I have never seen it on a title in any state I have lived in. I know that was common many years ago but not so much for the last half century. It's not on the title and the VIN number only identifies what engine the car is equipped with if more than one is available in that model. In this case, there is only one engine used in the Pathfinder. The actual serial number of the engine might be buried on the manufacturer's build sheet some place but I haven't seen one of them in years either. They used to hide them in places like in the springs of the back seat. So basically swapping engines is about as important as replacing the brake pads in the records. I would not sweat it. I was thinking about this last night. The car will be ready later today or tomorrow according to the dealership. Due to the way the MA Lemon Law is written, I probably have the best warranty you can get for the next 11 months. If *anything* else on the car requires warranty repair in that time frame (or 15,000 miles) it will immediately be subject to the Lemon Law. It means I could drive it for the next 10 months or so, have something go bad under warranty and Nissan could be required to refund all the money including trade values, licensing and title fees that I originally paid or give me a replacement car of equal or better value. There's no allowance for depreciation. This is due to the second part of the MA law that states that if the car is required to be in the shop for warranty repairs for a total of 15 days or more during the first year of ownership (or 15,000 miles) it is subject to the Lemon Law. The 15 days need not be consecutive and the problem does not have to be the same one. Any combination of warranty repair requirements qualify. My car already qualifies should any other problems occur. It has been in the shop for 19 business days already. :-) Sounds good. I bet they will be really nice to you for the next year. |
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