My wife's iPhone was giving signs of crapping out, so I took it over to
the local Verizon store Saturday and, without the slightest hassle, the
"tech" there simply ordered a new one for her, which is supposed to
arrive today via FEDEX.

Hell, I didn't even have to drive up to Annapolis to the Apple store,
which is something I really don't mind doing on a weekday, but "Never on
a Saturday or Sunday..."

Of course, for what one pays for Verizon cell service, one should expect
decent customer support...