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Mr. Luddite December 4th 13 03:05 AM

I did it!
 

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


[email protected] December 4th 13 07:01 AM

I did it!
 
On Tuesday, December 3, 2013 10:05:29 PM UTC-5, Mr. Luddite wrote:


No one...well maybe your good buddy Krause the troll....cares.)


F.O.A.D. December 4th 13 11:54 AM

I did it!
 
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.

--
Religion: together we can find the cure.

John H.[_5_] December 4th 13 12:46 PM

I did it!
 
On Tue, 03 Dec 2013 22:05:29 -0500, "Mr. Luddite" wrote:


I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Well, bring it down to the Apple store at Tyson's Corner. I'll meet you, and after a quick trip
through LLBean's, buy you lunch.

John H. -- Hope you're having a great day!



Mr. Luddite December 4th 13 02:45 PM

I did it!
 
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.

F.O.A.D. December 4th 13 02:54 PM

I did it!
 
On 12/4/13, 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.



Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to the
Apple store, I installed it on one of the store's demo iMacs, and then I
erased it.

If you need English speaking tech support for setting up the email, call
me. Someone here must speak English.

--
Religion: together we can find the cure.

KC December 4th 13 03:09 PM

I did it!
 
On 12/4/2013 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.


I don't know if Mac is the same but on a PC I would be looking at the
setting for the "outgoing pop server". Cox is very particular with what
setting you have there...

--
On 12/3/2013 1:00 PM, Hank© wrote:
Be mindfull of Donnie waving the brown finger. It has the essence of
Harry on it. ;-)


F.O.A.D. December 4th 13 03:17 PM

I did it!
 
On 12/4/13, 10:09 AM, KC wrote:
On 12/4/2013 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and
requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete
the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned
back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.


I don't know if Mac is the same but on a PC I would be looking at the
setting for the "outgoing pop server". Cox is very particular with what
setting you have there...



Outgoing "pop" server? Really?

Do you know what "pop" is? It is simply a protocol your email client
(such as Thunderbird) uses to retrieve your email from a remote server.
IMAP is another such protocol.

The outgoing protocol, the one used to send your email to your recipient
through a server, is SMTP, *not* POP.

You must be hell on wheels offering up tech support to your many
internet/web design clients.





--
Religion: together we can find the cure.

Mr. Luddite December 4th 13 03:21 PM

I did it! (followup)
 
On 12/4/2013 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.



Well, Mrs.E. was able to fix the problem with her Comcast email account
a few minutes ago. While I was busy googling up info on it she called
the Apple support hotline and the tech walked her through the fix. I
wish I knew exactly what it was, but she can't remember. I *did*
involve changing some of the standard configurations however and
renaming "Comcast" to something else somewhere in the account setup. She
remembered that. It's now up and running.

Bugs me that I don't know what they changed though.




Mr. Luddite December 4th 13 03:28 PM

I did it!
 
On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:



More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.



Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to the
Apple store, I installed it on one of the store's demo iMacs, and then I
erased it.

If you need English speaking tech support for setting up the email, call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called the
Apple support line and someone walked her through the setup. Apparently
it took a couple of tries because at first his instructions resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.



F.O.A.D. December 4th 13 03:31 PM

I did it! (followup)
 
On 12/4/13, 10:21 AM, Mr. Luddite wrote:
On 12/4/2013 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and
requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete
the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned
back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.



Well, Mrs.E. was able to fix the problem with her Comcast email account
a few minutes ago. While I was busy googling up info on it she called
the Apple support hotline and the tech walked her through the fix. I
wish I knew exactly what it was, but she can't remember. I *did*
involve changing some of the standard configurations however and
renaming "Comcast" to something else somewhere in the account setup. She
remembered that. It's now up and running.

Bugs me that I don't know what they changed though.





Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too complex,
too many cute features, too much grabbiness.

--
Religion: together we can find the cure.

Mr. Luddite December 4th 13 03:32 PM

I did it!
 
On 12/4/2013 10:09 AM, KC wrote:
On 12/4/2013 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and
requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete
the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned
back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.


I don't know if Mac is the same but on a PC I would be looking at the
setting for the "outgoing pop server". Cox is very particular with what
setting you have there...



Thanks but the "pop" server setting is for *incoming emails*. That
worked fine. It's the smtp "outgoing" setting that was screwing it up.
It's weird because I must have checked it on her PC and my PC to make
sure it was the same as what appeared in the new iMac. It was. It just
didn't work. Working now, but I don't know what the Apple tech had her
change.



Mr. Luddite December 4th 13 03:40 PM

I did it! (followup)
 
On 12/4/2013 10:31 AM, F.O.A.D. wrote:



Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too complex,
too many cute features, too much grabbiness.



It must be. She hasn't installed any new programs or apps other than
what Apple told her to install to get the full setup.

Mrs.E. is actually enjoying the learning process and transition from her
PC to the Mac. She was just telling me that she now sees how similar
things are to her iPhone and iPad that she uses. She just installed
"iPhoto", opened it and it appears that all the photos that are on her
iPad and iPhone now show up on the iMac.

She's becoming a geek.



KC December 4th 13 03:42 PM

I did it!
 
On 12/4/2013 10:28 AM, Mr. Luddite wrote:
On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:



More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.



Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to the
Apple store, I installed it on one of the store's demo iMacs, and then I
erased it.

If you need English speaking tech support for setting up the email, call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called the
Apple support line and someone walked her through the setup. Apparently
it took a couple of tries because at first his instructions resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.



Seriously, look at the "POP server" settings in the main account area...
That is the most common problem we find with folks setting up new email
clients/new machines or new internet services, or in your case, both...

--
On 12/3/2013 1:00 PM, Hank© wrote:
Be mindfull of Donnie waving the brown finger. It has the essence of
Harry on it. ;-)


KC December 4th 13 03:46 PM

I did it!
 
On 12/4/2013 10:32 AM, Mr. Luddite wrote:
On 12/4/2013 10:09 AM, KC wrote:
On 12/4/2013 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to
her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and
requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete
the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned
back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.


I don't know if Mac is the same but on a PC I would be looking at the
setting for the "outgoing pop server". Cox is very particular with what
setting you have there...



Thanks but the "pop" server setting is for *incoming emails*. That
worked fine. It's the smtp "outgoing" setting that was screwing it up.
It's weird because I must have checked it on her PC and my PC to make
sure it was the same as what appeared in the new iMac. It was. It just
didn't work. Working now, but I don't know what the Apple tech had her
change.



Damn.. you are right and I said it twice.. I did mean the SMTP... Either
way, write it down because in my experience, even the techs at these
cable places, don't know what they are doing:)

--
On 12/3/2013 1:00 PM, Hank© wrote:
Be mindfull of Donnie waving the brown finger. It has the essence of
Harry on it. ;-)


Mr. Luddite December 4th 13 03:50 PM

I did it!
 
On 12/4/2013 10:42 AM, KC wrote:
On 12/4/2013 10:28 AM, Mr. Luddite wrote:
On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:



More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer
supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.


Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to the
Apple store, I installed it on one of the store's demo iMacs, and then I
erased it.

If you need English speaking tech support for setting up the email, call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called the
Apple support line and someone walked her through the setup. Apparently
it took a couple of tries because at first his instructions resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.



Seriously, look at the "POP server" settings in the main account area...
That is the most common problem we find with folks setting up new email
clients/new machines or new internet services, or in your case, both...



Again, the POP server worked fine from the get go. Pop is for *incoming
mail*.

The problem was with outgoing and the settings associated with it.
We checked our PCs and the settings we used in the iMac were exactly the
same initially. The Apple guy had her change a couple of them and it
now works.






John H.[_5_] December 4th 13 03:51 PM

I did it! (followup)
 
On Wed, 04 Dec 2013 10:21:55 -0500, "Mr. Luddite" wrote:

On 12/4/2013 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.



Well, Mrs.E. was able to fix the problem with her Comcast email account
a few minutes ago. While I was busy googling up info on it she called
the Apple support hotline and the tech walked her through the fix. I
wish I knew exactly what it was, but she can't remember. I *did*
involve changing some of the standard configurations however and
renaming "Comcast" to something else somewhere in the account setup. She
remembered that. It's now up and running.

Bugs me that I don't know what they changed though.


Blew that free lunch.

John H. -- Hope you're having a great day!



F.O.A.D. December 4th 13 03:52 PM

I did it! (followup)
 
On 12/4/13, 10:40 AM, Mr. Luddite wrote:
On 12/4/2013 10:31 AM, F.O.A.D. wrote:



Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too complex,
too many cute features, too much grabbiness.



It must be. She hasn't installed any new programs or apps other than
what Apple told her to install to get the full setup.

Mrs.E. is actually enjoying the learning process and transition from her
PC to the Mac. She was just telling me that she now sees how similar
things are to her iPhone and iPad that she uses. She just installed
"iPhoto", opened it and it appears that all the photos that are on her
iPad and iPhone now show up on the iMac.

She's becoming a geek.



Around here, female geeks are either geekesses or geekettes. :)

My wife says she refuses to walk down the geekess path, though she's a
whiz with statistics, database design and management and the MS Word
suite. I am astonished at her high level of statistical abilities.

But if her printer at home won't print, I get the call. Downtown, her
employer has a pretty large and competent tech support crew whose ranks
include several women.

The world has changed. :)

--
Religion: together we can find the cure.

KC December 4th 13 03:57 PM

I did it!
 
On 12/4/2013 10:50 AM, Mr. Luddite wrote:
On 12/4/2013 10:42 AM, KC wrote:
On 12/4/2013 10:28 AM, Mr. Luddite wrote:
On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:


More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer
supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.


Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to
the
Apple store, I installed it on one of the store's demo iMacs, and
then I
erased it.

If you need English speaking tech support for setting up the email,
call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called the
Apple support line and someone walked her through the setup. Apparently
it took a couple of tries because at first his instructions resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.



Seriously, look at the "POP server" settings in the main account area...
That is the most common problem we find with folks setting up new email
clients/new machines or new internet services, or in your case, both...



Again, the POP server worked fine from the get go. Pop is for *incoming
mail*.

The problem was with outgoing and the settings associated with it.
We checked our PCs and the settings we used in the iMac were exactly the
same initially. The Apple guy had her change a couple of them and it
now works.






Yeah, brain fart.. I meant SMPT...

--
On 12/3/2013 1:00 PM, Hank© wrote:
Be mindfull of Donnie waving the brown finger. It has the essence of
Harry on it. ;-)


KC December 4th 13 04:02 PM

I did it!
 
On 12/4/2013 10:57 AM, KC wrote:
On 12/4/2013 10:50 AM, Mr. Luddite wrote:
On 12/4/2013 10:42 AM, KC wrote:
On 12/4/2013 10:28 AM, Mr. Luddite wrote:
On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:


More than one "solution" apparently involves removing "Comcast" as
the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer
supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account
working, so
I'll check into that further before proceeding.


Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to
the
Apple store, I installed it on one of the store's demo iMacs, and
then I
erased it.

If you need English speaking tech support for setting up the email,
call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called the
Apple support line and someone walked her through the setup.
Apparently
it took a couple of tries because at first his instructions resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.



Seriously, look at the "POP server" settings in the main account area...
That is the most common problem we find with folks setting up new email
clients/new machines or new internet services, or in your case, both...



Again, the POP server worked fine from the get go. Pop is for *incoming
mail*.

The problem was with outgoing and the settings associated with it.
We checked our PCs and the settings we used in the iMac were exactly the
same initially. The Apple guy had her change a couple of them and it
now works.






Yeah, brain fart.. I meant SMPT...

SMTP.... geeze, gotta' go get a cup of coffee:)

--
On 12/3/2013 1:00 PM, Hank© wrote:
Be mindfull of Donnie waving the brown finger. It has the essence of
Harry on it. ;-)


F.O.A.D. December 4th 13 04:12 PM

I did it!
 
On 12/4/13, 11:02 AM, KC wrote:
On 12/4/2013 10:57 AM, KC wrote:
On 12/4/2013 10:50 AM, Mr. Luddite wrote:
On 12/4/2013 10:42 AM, KC wrote:
On 12/4/2013 10:28 AM, Mr. Luddite wrote:
On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:


More than one "solution" apparently involves removing "Comcast" as
the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer
supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account
working, so
I'll check into that further before proceeding.


Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to
the
Apple store, I installed it on one of the store's demo iMacs, and
then I
erased it.

If you need English speaking tech support for setting up the email,
call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called
the
Apple support line and someone walked her through the setup.
Apparently
it took a couple of tries because at first his instructions
resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.



Seriously, look at the "POP server" settings in the main account
area...
That is the most common problem we find with folks setting up new email
clients/new machines or new internet services, or in your case, both...



Again, the POP server worked fine from the get go. Pop is for *incoming
mail*.

The problem was with outgoing and the settings associated with it.
We checked our PCs and the settings we used in the iMac were exactly the
same initially. The Apple guy had her change a couple of them and it
now works.






Yeah, brain fart.. I meant SMPT...

SMTP.... geeze, gotta' go get a cup of coffee:)


Must really stink around you, what with your constant brain farts.


--
Religion: together we can find the cure.

Mr. Luddite December 4th 13 04:16 PM

I did it! (followup)
 
On 12/4/2013 10:52 AM, F.O.A.D. wrote:
On 12/4/13, 10:40 AM, Mr. Luddite wrote:
On 12/4/2013 10:31 AM, F.O.A.D. wrote:



Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too complex,
too many cute features, too much grabbiness.



It must be. She hasn't installed any new programs or apps other than
what Apple told her to install to get the full setup.

Mrs.E. is actually enjoying the learning process and transition from her
PC to the Mac. She was just telling me that she now sees how similar
things are to her iPhone and iPad that she uses. She just installed
"iPhoto", opened it and it appears that all the photos that are on her
iPad and iPhone now show up on the iMac.

She's becoming a geek.



Around here, female geeks are either geekesses or geekettes. :)

My wife says she refuses to walk down the geekess path, though she's a
whiz with statistics, database design and management and the MS Word
suite. I am astonished at her high level of statistical abilities.

But if her printer at home won't print, I get the call. Downtown, her
employer has a pretty large and competent tech support crew whose ranks
include several women.

The world has changed. :)



Scary as it sounds, I've been the computer geek, fixer-upper, in house
"tech" or whatever when it came to our PCs. I have always managed to
untangle whatever issues Mrs.E. had with hers and, as a result, was
always "on call".

Her iMac will be different. *She* will have to become the geek. She
won't let me near it. :-)

I think I've pieced together what caused the issue with her mail. When
she first fired the iMac up, she set it to automatically sync to her
iPhone and iPad. I thought it was strange when she went to setup the
Comcast email account because we never entered any account information.
We just put "other" where it lists a bunch of email account options
.... "yahoo, gmail, AOL, etc., and called it "Comcast". The iMac
obviously retrieved the account settings from her iPhone because we
never entered any of it. It automatically set itself up. Something
about the send server settings or what they were called was not
compatible with the OS in the iMac and it wouldn't work. Someday when
Mrs.E. isn't looking, I am going to try to find the Comcast account
settings and see what she and the Apple tech changed.



Hank©[_3_] December 4th 13 04:20 PM

I did it!
 
On 12/4/2013 10:28 AM, Mr. Luddite wrote:
On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:



More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.



Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to the
Apple store, I installed it on one of the store's demo iMacs, and then I
erased it.

If you need English speaking tech support for setting up the email, call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called the
Apple support line and someone walked her through the setup. Apparently
it took a couple of tries because at first his instructions resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.


I, a fellow luddite, just had cable installed for the first time. When I
went into Thunderbird to set up for Comcast email, I entered the email
address and password. Thunderbird did the rest. I was very pleased.
Getting used to Comcast was a different story.

--
Americans deserve better.

Hank©[_3_] December 4th 13 04:22 PM

I did it!
 
On 12/4/2013 10:50 AM, Mr. Luddite wrote:
On 12/4/2013 10:42 AM, KC wrote:
On 12/4/2013 10:28 AM, Mr. Luddite wrote:
On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:


More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer
supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.


Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to
the
Apple store, I installed it on one of the store's demo iMacs, and
then I
erased it.

If you need English speaking tech support for setting up the email,
call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called the
Apple support line and someone walked her through the setup. Apparently
it took a couple of tries because at first his instructions resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.



Seriously, look at the "POP server" settings in the main account area...
That is the most common problem we find with folks setting up new email
clients/new machines or new internet services, or in your case, both...



Again, the POP server worked fine from the get go. Pop is for *incoming
mail*.

The problem was with outgoing and the settings associated with it.
We checked our PCs and the settings we used in the iMac were exactly the
same initially. The Apple guy had her change a couple of them and it
now works.





You need to set up STMP. Thunderbird should have taken care of that for you.

--
Americans deserve better.

F.O.A.D. December 4th 13 04:23 PM

I did it! (followup)
 
On 12/4/13, 11:16 AM, Mr. Luddite wrote:
On 12/4/2013 10:52 AM, F.O.A.D. wrote:
On 12/4/13, 10:40 AM, Mr. Luddite wrote:
On 12/4/2013 10:31 AM, F.O.A.D. wrote:



Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too
complex,
too many cute features, too much grabbiness.



It must be. She hasn't installed any new programs or apps other than
what Apple told her to install to get the full setup.

Mrs.E. is actually enjoying the learning process and transition from her
PC to the Mac. She was just telling me that she now sees how similar
things are to her iPhone and iPad that she uses. She just installed
"iPhoto", opened it and it appears that all the photos that are on her
iPad and iPhone now show up on the iMac.

She's becoming a geek.



Around here, female geeks are either geekesses or geekettes. :)

My wife says she refuses to walk down the geekess path, though she's a
whiz with statistics, database design and management and the MS Word
suite. I am astonished at her high level of statistical abilities.

But if her printer at home won't print, I get the call. Downtown, her
employer has a pretty large and competent tech support crew whose ranks
include several women.

The world has changed. :)



Scary as it sounds, I've been the computer geek, fixer-upper, in house
"tech" or whatever when it came to our PCs. I have always managed to
untangle whatever issues Mrs.E. had with hers and, as a result, was
always "on call".

Her iMac will be different. *She* will have to become the geek. She
won't let me near it. :-)

I think I've pieced together what caused the issue with her mail. When
she first fired the iMac up, she set it to automatically sync to her
iPhone and iPad. I thought it was strange when she went to setup the
Comcast email account because we never entered any account information.
We just put "other" where it lists a bunch of email account options
... "yahoo, gmail, AOL, etc., and called it "Comcast". The iMac
obviously retrieved the account settings from her iPhone because we
never entered any of it. It automatically set itself up. Something
about the send server settings or what they were called was not
compatible with the OS in the iMac and it wouldn't work. Someday when
Mrs.E. isn't looking, I am going to try to find the Comcast account
settings and see what she and the Apple tech changed.



One of the problems with all these new apps is they have automatic
procedures to set **** up, and many times your **** isn't the sort of
**** these procedures can recognize.

When I was setting up my new router yesterday, it "reached out" to my
server and between the two of them, they changed enough settings so that
I could only reach it via a web address. I had to plumb my way through
all the server settings to straighten out the mess.

Also, the new router required me to change the SSID name on one of its
channels so my iPhone would recognize it. That never would have occurred
to me, but a good tech guy at Netgear and I worked together and found
the solution.

Incidentally, the new router isn't made in China. It's made in Vietnam.



--
Religion: together we can find the cure.

Hank©[_3_] December 4th 13 04:24 PM

I did it! (followup)
 
On 12/4/2013 10:40 AM, Mr. Luddite wrote:
On 12/4/2013 10:31 AM, F.O.A.D. wrote:



Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too complex,
too many cute features, too much grabbiness.



It must be. She hasn't installed any new programs or apps other than
what Apple told her to install to get the full setup.

Mrs.E. is actually enjoying the learning process and transition from her
PC to the Mac. She was just telling me that she now sees how similar
things are to her iPhone and iPad that she uses. She just installed
"iPhoto", opened it and it appears that all the photos that are on her
iPad and iPhone now show up on the iMac.

She's becoming a geek.



It's a smartphone on steroids. You can tell her I said that.

--
Americans deserve better.

Hank©[_3_] December 4th 13 04:28 PM

I did it! (followup)
 
On 12/4/2013 11:23 AM, F.O.A.D. wrote:
One of the problems with all these new apps is they have automatic
procedures to set **** up, and many times your **** isn't the sort of
**** these procedures can recognize.


That's why there are IT departments

--
Americans deserve better.

Mr. Luddite December 4th 13 04:37 PM

I did it!
 
On 12/4/2013 11:20 AM, Hank© wrote:


I, a fellow luddite, just had cable installed for the first time. When I
went into Thunderbird to set up for Comcast email, I entered the email
address and password. Thunderbird did the rest. I was very pleased.
Getting used to Comcast was a different story.



Come to think of it, the same happened to me on my PC.

After you bitched enough to me about getting a "decent" newsgroup reader
for this computer, I installed Thunderbird.

You are right. It retrieved and setup the Comcast email account by itself.

Thunderbird must be controlled by the NSA, huh?

BTW ... I had used Thunderbird in the past on other computers but had
not installed it on the two newest. Should have. It works great for
both mail and newsgroups.



Mr. Luddite December 4th 13 04:39 PM

I did it!
 
On 12/4/2013 11:22 AM, Hank© wrote:
On 12/4/2013 10:50 AM, Mr. Luddite wrote:
On 12/4/2013 10:42 AM, KC wrote:
On 12/4/2013 10:28 AM, Mr. Luddite wrote:
On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:


More than one "solution" apparently involves removing "Comcast" as
the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer
supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account
working, so
I'll check into that further before proceeding.


Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to
the
Apple store, I installed it on one of the store's demo iMacs, and
then I
erased it.

If you need English speaking tech support for setting up the email,
call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called the
Apple support line and someone walked her through the setup.
Apparently
it took a couple of tries because at first his instructions resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.



Seriously, look at the "POP server" settings in the main account area...
That is the most common problem we find with folks setting up new email
clients/new machines or new internet services, or in your case, both...



Again, the POP server worked fine from the get go. Pop is for *incoming
mail*.

The problem was with outgoing and the settings associated with it.
We checked our PCs and the settings we used in the iMac were exactly the
same initially. The Apple guy had her change a couple of them and it
now works.





You need to set up STMP. Thunderbird should have taken care of that for
you.



Pay attention down there. We are not talking about Thunderbird. We are
talking about Mrs.E.'s new iMac that does not have Thunderbird on it.

:-)



Mr. Luddite December 4th 13 04:41 PM

I did it! (followup)
 
On 12/4/2013 11:24 AM, Hank© wrote:
On 12/4/2013 10:40 AM, Mr. Luddite wrote:
On 12/4/2013 10:31 AM, F.O.A.D. wrote:



Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too complex,
too many cute features, too much grabbiness.



It must be. She hasn't installed any new programs or apps other than
what Apple told her to install to get the full setup.

Mrs.E. is actually enjoying the learning process and transition from her
PC to the Mac. She was just telling me that she now sees how similar
things are to her iPhone and iPad that she uses. She just installed
"iPhoto", opened it and it appears that all the photos that are on her
iPad and iPhone now show up on the iMac.

She's becoming a geek.



It's a smartphone on steroids. You can tell her I said that.



Ha! I will.



Mr. Luddite December 4th 13 04:43 PM

I did it! (followup)
 
On 12/4/2013 11:24 AM, Hank© wrote:
On 12/4/2013 10:40 AM, Mr. Luddite wrote:
On 12/4/2013 10:31 AM, F.O.A.D. wrote:



Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too complex,
too many cute features, too much grabbiness.



It must be. She hasn't installed any new programs or apps other than
what Apple told her to install to get the full setup.

Mrs.E. is actually enjoying the learning process and transition from her
PC to the Mac. She was just telling me that she now sees how similar
things are to her iPhone and iPad that she uses. She just installed
"iPhoto", opened it and it appears that all the photos that are on her
iPad and iPhone now show up on the iMac.

She's becoming a geek.



It's a smartphone on steroids. You can tell her I said that.



Wait a minute!

You mean I just spent $1,962.56 for a "smart phone" ?



Hank©[_3_] December 4th 13 05:10 PM

I did it!
 
On 12/4/2013 11:37 AM, Mr. Luddite wrote:
On 12/4/2013 11:20 AM, Hank© wrote:


I, a fellow luddite, just had cable installed for the first time. When I
went into Thunderbird to set up for Comcast email, I entered the email
address and password. Thunderbird did the rest. I was very pleased.
Getting used to Comcast was a different story.



Come to think of it, the same happened to me on my PC.

After you bitched enough to me about getting a "decent" newsgroup reader
for this computer, I installed Thunderbird.

You are right. It retrieved and setup the Comcast email account by itself.

Thunderbird must be controlled by the NSA, huh?

BTW ... I had used Thunderbird in the past on other computers but had
not installed it on the two newest. Should have. It works great for
both mail and newsgroups.


I had a hell of a time signing onto my router with the various devices
We have lying around. The installer set up one of my laptops as I was
looking over his shoulder. Everything seemed OK. Got online and surfed a
bit. I can take it from here, I thought. I couldn't link anything to the
router. Turns out you have to set up an Email account with Comcast
before it lets you add devices. I screwed around for an hour before I
decided to become acquainted with the Comcast support help pages.

--
Americans deserve better.

Hank©[_3_] December 4th 13 05:12 PM

I did it!
 
On 12/4/2013 11:39 AM, Mr. Luddite wrote:
On 12/4/2013 11:22 AM, Hank© wrote:
On 12/4/2013 10:50 AM, Mr. Luddite wrote:
On 12/4/2013 10:42 AM, KC wrote:
On 12/4/2013 10:28 AM, Mr. Luddite wrote:
On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:


More than one "solution" apparently involves removing "Comcast" as
the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer
supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account
working, so
I'll check into that further before proceeding.


Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to
the
Apple store, I installed it on one of the store's demo iMacs, and
then I
erased it.

If you need English speaking tech support for setting up the email,
call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called
the
Apple support line and someone walked her through the setup.
Apparently
it took a couple of tries because at first his instructions
resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.



Seriously, look at the "POP server" settings in the main account
area...
That is the most common problem we find with folks setting up new email
clients/new machines or new internet services, or in your case, both...



Again, the POP server worked fine from the get go. Pop is for *incoming
mail*.

The problem was with outgoing and the settings associated with it.
We checked our PCs and the settings we used in the iMac were exactly the
same initially. The Apple guy had her change a couple of them and it
now works.





You need to set up STMP. Thunderbird should have taken care of that for
you.



Pay attention down there. We are not talking about Thunderbird. We are
talking about Mrs.E.'s new iMac that does not have Thunderbird on it.

:-)


Well! What are you going to do about it?

--
Americans deserve better.

Hank©[_3_] December 4th 13 05:14 PM

I did it! (followup)
 
On 12/4/2013 11:43 AM, Mr. Luddite wrote:
On 12/4/2013 11:24 AM, Hank© wrote:
On 12/4/2013 10:40 AM, Mr. Luddite wrote:
On 12/4/2013 10:31 AM, F.O.A.D. wrote:



Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too
complex,
too many cute features, too much grabbiness.



It must be. She hasn't installed any new programs or apps other than
what Apple told her to install to get the full setup.

Mrs.E. is actually enjoying the learning process and transition from her
PC to the Mac. She was just telling me that she now sees how similar
things are to her iPhone and iPad that she uses. She just installed
"iPhoto", opened it and it appears that all the photos that are on her
iPad and iPhone now show up on the iMac.

She's becoming a geek.



It's a smartphone on steroids. You can tell her I said that.



Wait a minute!

You mean I just spent $1,962.56 for a "smart phone" ?


It seems so. ;-)

--
Americans deserve better.

Mr. Luddite December 4th 13 05:22 PM

I did it!
 
On 12/4/2013 12:10 PM, Hank© wrote:
On 12/4/2013 11:37 AM, Mr. Luddite wrote:
On 12/4/2013 11:20 AM, Hank© wrote:


I, a fellow luddite, just had cable installed for the first time. When I
went into Thunderbird to set up for Comcast email, I entered the email
address and password. Thunderbird did the rest. I was very pleased.
Getting used to Comcast was a different story.



Come to think of it, the same happened to me on my PC.

After you bitched enough to me about getting a "decent" newsgroup reader
for this computer, I installed Thunderbird.

You are right. It retrieved and setup the Comcast email account by
itself.

Thunderbird must be controlled by the NSA, huh?

BTW ... I had used Thunderbird in the past on other computers but had
not installed it on the two newest. Should have. It works great for
both mail and newsgroups.


I had a hell of a time signing onto my router with the various devices
We have lying around. The installer set up one of my laptops as I was
looking over his shoulder. Everything seemed OK. Got online and surfed a
bit. I can take it from here, I thought. I couldn't link anything to the
router. Turns out you have to set up an Email account with Comcast
before it lets you add devices. I screwed around for an hour before I
decided to become acquainted with the Comcast support help pages.


Do you want Mrs.E. to come down there and straighten everything out?

She's all proud of her newly found "geekiness".



John H.[_5_] December 4th 13 05:29 PM

I did it! (followup)
 
On Wed, 04 Dec 2013 11:43:06 -0500, "Mr. Luddite" wrote:

On 12/4/2013 11:24 AM, Hank© wrote:
On 12/4/2013 10:40 AM, Mr. Luddite wrote:
On 12/4/2013 10:31 AM, F.O.A.D. wrote:



Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too complex,
too many cute features, too much grabbiness.



It must be. She hasn't installed any new programs or apps other than
what Apple told her to install to get the full setup.

Mrs.E. is actually enjoying the learning process and transition from her
PC to the Mac. She was just telling me that she now sees how similar
things are to her iPhone and iPad that she uses. She just installed
"iPhoto", opened it and it appears that all the photos that are on her
iPad and iPhone now show up on the iMac.

She's becoming a geek.



It's a smartphone on steroids. You can tell her I said that.



Wait a minute!

You mean I just spent $1,962.56 for a "smart phone" ?


No. $200 for the smartphone, $1,762.56 for the steroids.

John H. -- Hope you're having a great day!



Mr. Luddite December 4th 13 07:38 PM

I did it! (followup)
 
On 12/4/2013 12:29 PM, John H. wrote:
On Wed, 04 Dec 2013 11:43:06 -0500, "Mr. Luddite" wrote:

On 12/4/2013 11:24 AM, Hank© wrote:
On 12/4/2013 10:40 AM, Mr. Luddite wrote:
On 12/4/2013 10:31 AM, F.O.A.D. wrote:



Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too complex,
too many cute features, too much grabbiness.



It must be. She hasn't installed any new programs or apps other than
what Apple told her to install to get the full setup.

Mrs.E. is actually enjoying the learning process and transition from her
PC to the Mac. She was just telling me that she now sees how similar
things are to her iPhone and iPad that she uses. She just installed
"iPhoto", opened it and it appears that all the photos that are on her
iPad and iPhone now show up on the iMac.

She's becoming a geek.



It's a smartphone on steroids. You can tell her I said that.



Wait a minute!

You mean I just spent $1,962.56 for a "smart phone" ?


No. $200 for the smartphone, $1,762.56 for the steroids.

John H. -- Hope you're having a great day!



That's probably about right. A smart phone with a 27" HD screen.



Hank©[_3_] December 4th 13 07:41 PM

I did it!
 
On 12/4/2013 12:22 PM, Mr. Luddite wrote:
On 12/4/2013 12:10 PM, Hank© wrote:
On 12/4/2013 11:37 AM, Mr. Luddite wrote:
On 12/4/2013 11:20 AM, Hank© wrote:


I, a fellow luddite, just had cable installed for the first time.
When I
went into Thunderbird to set up for Comcast email, I entered the email
address and password. Thunderbird did the rest. I was very pleased.
Getting used to Comcast was a different story.



Come to think of it, the same happened to me on my PC.

After you bitched enough to me about getting a "decent" newsgroup reader
for this computer, I installed Thunderbird.

You are right. It retrieved and setup the Comcast email account by
itself.

Thunderbird must be controlled by the NSA, huh?

BTW ... I had used Thunderbird in the past on other computers but had
not installed it on the two newest. Should have. It works great for
both mail and newsgroups.


I had a hell of a time signing onto my router with the various devices
We have lying around. The installer set up one of my laptops as I was
looking over his shoulder. Everything seemed OK. Got online and surfed a
bit. I can take it from here, I thought. I couldn't link anything to the
router. Turns out you have to set up an Email account with Comcast
before it lets you add devices. I screwed around for an hour before I
decided to become acquainted with the Comcast support help pages.


Do you want Mrs.E. to come down there and straighten everything out?

She's all proud of her newly found "geekiness".


That would be nice. You're welcome to tag along.

--
Americans deserve better.

John H.[_5_] December 4th 13 08:21 PM

I did it!
 
On Wed, 04 Dec 2013 14:41:08 -0500, Hank© wrote:

On 12/4/2013 12:22 PM, Mr. Luddite wrote:
On 12/4/2013 12:10 PM, Hank© wrote:
On 12/4/2013 11:37 AM, Mr. Luddite wrote:
On 12/4/2013 11:20 AM, Hank© wrote:


I, a fellow luddite, just had cable installed for the first time.
When I
went into Thunderbird to set up for Comcast email, I entered the email
address and password. Thunderbird did the rest. I was very pleased.
Getting used to Comcast was a different story.



Come to think of it, the same happened to me on my PC.

After you bitched enough to me about getting a "decent" newsgroup reader
for this computer, I installed Thunderbird.

You are right. It retrieved and setup the Comcast email account by
itself.

Thunderbird must be controlled by the NSA, huh?

BTW ... I had used Thunderbird in the past on other computers but had
not installed it on the two newest. Should have. It works great for
both mail and newsgroups.


I had a hell of a time signing onto my router with the various devices
We have lying around. The installer set up one of my laptops as I was
looking over his shoulder. Everything seemed OK. Got online and surfed a
bit. I can take it from here, I thought. I couldn't link anything to the
router. Turns out you have to set up an Email account with Comcast
before it lets you add devices. I screwed around for an hour before I
decided to become acquainted with the Comcast support help pages.


Do you want Mrs.E. to come down there and straighten everything out?

She's all proud of her newly found "geekiness".


That would be nice. You're welcome to tag along.


He forgot to tell you that the horse goes too.

John H. -- Hope you're having a great day!



KC December 4th 13 11:16 PM

I did it! (followup)
 
On 12/4/2013 11:43 AM, Mr. Luddite wrote:
On 12/4/2013 11:24 AM, Hank© wrote:
On 12/4/2013 10:40 AM, Mr. Luddite wrote:
On 12/4/2013 10:31 AM, F.O.A.D. wrote:



Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too
complex,
too many cute features, too much grabbiness.



It must be. She hasn't installed any new programs or apps other than
what Apple told her to install to get the full setup.

Mrs.E. is actually enjoying the learning process and transition from her
PC to the Mac. She was just telling me that she now sees how similar
things are to her iPhone and iPad that she uses. She just installed
"iPhoto", opened it and it appears that all the photos that are on her
iPad and iPhone now show up on the iMac.

She's becoming a geek.



It's a smartphone on steroids. You can tell her I said that.



Wait a minute!

You mean I just spent $1,962.56 for a "smart phone" ?



Are you kidding me... Is that what folks are paying now to post pictures
of their cats and check facebook? I do all my work on a three year old,
450 dollar laptop, my wife's "monster" desktop for work was replaced
this year, with three year warrante, for less than a grand...

--
On 12/3/2013 1:00 PM, Hank© wrote:
Be mindfull of Donnie waving the brown finger. It has the essence of
Harry on it. ;-)



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