On 12/4/2013 10:32 AM, Mr. Luddite wrote:
On 12/4/2013 10:09 AM, KC wrote:
On 12/4/2013 9:45 AM, Mr. Luddite wrote:
On 12/4/2013 6:54 AM, F.O.A.D. wrote:
On 12/3/13, 10:05 PM, Mr. Luddite wrote:

I caused Mrs.E.'s new iMac to freeze up. I thought that wasn't
possible.

I was trying to help her set up her email accounts. When we got to
her
Comcast account, it would receive ok but would not send. Apparently
this is a common issue with the latest OS released by Apple and
requires
some non-standard configuration changes.

Anyway, after several attempts to configure it, I decided to delete
the
account completely and start over again. That's when it froze up.
Nothing worked when "clicked" upon. Shut the power off, and turned
back
on. It returned to the same frozen status.

Finally found a "force quit" command. That worked.

But so much for the "bullet proof" reputation of a Mac.

(We are both still plowing our way through it ... not quite as
"intuitive" as claimed)


Let me know what "non-standard" configuration changes you found
necessary. I use Thunderbird with my Comcast email account and the set
up was no different than it was with my other email accounts. It just
requires the usual pop mail server info and smtp server info.



I haven't tried changing anything yet. I googled "can receive but can't
send email" and found that this problem is not uncommon and is
apparently a result of the newest Apple upgrade to the OS.

More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.

I don't know if Mac is the same but on a PC I would be looking at the
setting for the "outgoing pop server". Cox is very particular with what
setting you have there...



Thanks but the "pop" server setting is for *incoming emails*. That
worked fine. It's the smtp "outgoing" setting that was screwing it up.
It's weird because I must have checked it on her PC and my PC to make
sure it was the same as what appeared in the new iMac. It was. It just
didn't work. Working now, but I don't know what the Apple tech had her
change.



Damn.. you are right and I said it twice.. I did mean the SMTP... Either
way, write it down because in my experience, even the techs at these
cable places, don't know what they are doing

--
On 12/3/2013 1:00 PM, Hank© wrote:
Be mindfull of Donnie waving the brown finger. It has the essence of
Harry on it. ;-)