I did it!
 

On 12/4/13, 11:02 AM, KC wrote:
On 12/4/2013 10:57 AM, KC wrote:
On 12/4/2013 10:50 AM, Mr. Luddite wrote:
On 12/4/2013 10:42 AM, KC wrote:
On 12/4/2013 10:28 AM, Mr. Luddite wrote:
On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:


More than one "solution" apparently involves removing "Comcast" as
the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer
supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account
working, so
I'll check into that further before proceeding.


Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to
the
Apple store, I installed it on one of the store's demo iMacs, and
then I
erased it.

If you need English speaking tech support for setting up the email,
call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called
the
Apple support line and someone walked her through the setup.
Apparently
it took a couple of tries because at first his instructions
resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.



Seriously, look at the "POP server" settings in the main account
area...
That is the most common problem we find with folks setting up new email
clients/new machines or new internet services, or in your case, both...



Again, the POP server worked fine from the get go. Pop is for *incoming
mail*.

The problem was with outgoing and the settings associated with it.
We checked our PCs and the settings we used in the iMac were exactly the
same initially. The Apple guy had her change a couple of them and it
now works.






Yeah, brain fart.. I meant SMPT...

SMTP.... geeze, gotta' go get a cup of coffee:)


Must really stink around you, what with your constant brain farts.


--
Religion: together we can find the cure.

I did it! (followup)
 

On 12/4/2013 10:52 AM, F.O.A.D. wrote:
On 12/4/13, 10:40 AM, Mr. Luddite wrote:
On 12/4/2013 10:31 AM, F.O.A.D. wrote:



Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too complex,
too many cute features, too much grabbiness.



It must be. She hasn't installed any new programs or apps other than
what Apple told her to install to get the full setup.

Mrs.E. is actually enjoying the learning process and transition from her
PC to the Mac. She was just telling me that she now sees how similar
things are to her iPhone and iPad that she uses. She just installed
"iPhoto", opened it and it appears that all the photos that are on her
iPad and iPhone now show up on the iMac.

She's becoming a geek.



Around here, female geeks are either geekesses or geekettes. :)

My wife says she refuses to walk down the geekess path, though she's a
whiz with statistics, database design and management and the MS Word
suite. I am astonished at her high level of statistical abilities.

But if her printer at home won't print, I get the call. Downtown, her
employer has a pretty large and competent tech support crew whose ranks
include several women.

The world has changed. :)



Scary as it sounds, I've been the computer geek, fixer-upper, in house
"tech" or whatever when it came to our PCs. I have always managed to
untangle whatever issues Mrs.E. had with hers and, as a result, was
always "on call".

Her iMac will be different. *She* will have to become the geek. She
won't let me near it. :-)

I think I've pieced together what caused the issue with her mail. When
she first fired the iMac up, she set it to automatically sync to her
iPhone and iPad. I thought it was strange when she went to setup the
Comcast email account because we never entered any account information.
We just put "other" where it lists a bunch of email account options
.... "yahoo, gmail, AOL, etc., and called it "Comcast". The iMac
obviously retrieved the account settings from her iPhone because we
never entered any of it. It automatically set itself up. Something
about the send server settings or what they were called was not
compatible with the OS in the iMac and it wouldn't work. Someday when
Mrs.E. isn't looking, I am going to try to find the Comcast account
settings and see what she and the Apple tech changed.

I did it!
 

On 12/4/2013 10:28 AM, Mr. Luddite wrote:
On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:


More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.


Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to the
Apple store, I installed it on one of the store's demo iMacs, and then I
erased it.

If you need English speaking tech support for setting up the email, call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called the
Apple support line and someone walked her through the setup. Apparently
it took a couple of tries because at first his instructions resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.


I, a fellow luddite, just had cable installed for the first time. When I
went into Thunderbird to set up for Comcast email, I entered the email
address and password. Thunderbird did the rest. I was very pleased.
Getting used to Comcast was a different story.

--
Americans deserve better.

I did it!
 

On 12/4/2013 10:50 AM, Mr. Luddite wrote:
On 12/4/2013 10:42 AM, KC wrote:
On 12/4/2013 10:28 AM, Mr. Luddite wrote:
On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:


More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer
supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.


Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to
the
Apple store, I installed it on one of the store's demo iMacs, and
then I
erased it.

If you need English speaking tech support for setting up the email,
call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called the
Apple support line and someone walked her through the setup. Apparently
it took a couple of tries because at first his instructions resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.



Seriously, look at the "POP server" settings in the main account area...
That is the most common problem we find with folks setting up new email
clients/new machines or new internet services, or in your case, both...



Again, the POP server worked fine from the get go. Pop is for *incoming
mail*.

The problem was with outgoing and the settings associated with it.
We checked our PCs and the settings we used in the iMac were exactly the
same initially. The Apple guy had her change a couple of them and it
now works.





You need to set up STMP. Thunderbird should have taken care of that for you.

--
Americans deserve better.

I did it! (followup)
 

On 12/4/13, 11:16 AM, Mr. Luddite wrote:
On 12/4/2013 10:52 AM, F.O.A.D. wrote:
On 12/4/13, 10:40 AM, Mr. Luddite wrote:
On 12/4/2013 10:31 AM, F.O.A.D. wrote:



Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too
complex,
too many cute features, too much grabbiness.



It must be. She hasn't installed any new programs or apps other than
what Apple told her to install to get the full setup.

Mrs.E. is actually enjoying the learning process and transition from her
PC to the Mac. She was just telling me that she now sees how similar
things are to her iPhone and iPad that she uses. She just installed
"iPhoto", opened it and it appears that all the photos that are on her
iPad and iPhone now show up on the iMac.

She's becoming a geek.



Around here, female geeks are either geekesses or geekettes. :)

My wife says she refuses to walk down the geekess path, though she's a
whiz with statistics, database design and management and the MS Word
suite. I am astonished at her high level of statistical abilities.

But if her printer at home won't print, I get the call. Downtown, her
employer has a pretty large and competent tech support crew whose ranks
include several women.

The world has changed. :)



Scary as it sounds, I've been the computer geek, fixer-upper, in house
"tech" or whatever when it came to our PCs. I have always managed to
untangle whatever issues Mrs.E. had with hers and, as a result, was
always "on call".

Her iMac will be different. *She* will have to become the geek. She
won't let me near it. :-)

I think I've pieced together what caused the issue with her mail. When
she first fired the iMac up, she set it to automatically sync to her
iPhone and iPad. I thought it was strange when she went to setup the
Comcast email account because we never entered any account information.
We just put "other" where it lists a bunch of email account options
... "yahoo, gmail, AOL, etc., and called it "Comcast". The iMac
obviously retrieved the account settings from her iPhone because we
never entered any of it. It automatically set itself up. Something
about the send server settings or what they were called was not
compatible with the OS in the iMac and it wouldn't work. Someday when
Mrs.E. isn't looking, I am going to try to find the Comcast account
settings and see what she and the Apple tech changed.



One of the problems with all these new apps is they have automatic
procedures to set **** up, and many times your **** isn't the sort of
**** these procedures can recognize.

When I was setting up my new router yesterday, it "reached out" to my
server and between the two of them, they changed enough settings so that
I could only reach it via a web address. I had to plumb my way through
all the server settings to straighten out the mess.

Also, the new router required me to change the SSID name on one of its
channels so my iPhone would recognize it. That never would have occurred
to me, but a good tech guy at Netgear and I worked together and found
the solution.

Incidentally, the new router isn't made in China. It's made in Vietnam.



--
Religion: together we can find the cure.

I did it! (followup)
 

On 12/4/2013 10:40 AM, Mr. Luddite wrote:
On 12/4/2013 10:31 AM, F.O.A.D. wrote:



Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too complex,
too many cute features, too much grabbiness.



It must be. She hasn't installed any new programs or apps other than
what Apple told her to install to get the full setup.

Mrs.E. is actually enjoying the learning process and transition from her
PC to the Mac. She was just telling me that she now sees how similar
things are to her iPhone and iPad that she uses. She just installed
"iPhoto", opened it and it appears that all the photos that are on her
iPad and iPhone now show up on the iMac.

She's becoming a geek.



It's a smartphone on steroids. You can tell her I said that.

--
Americans deserve better.

I did it! (followup)
 

On 12/4/2013 11:23 AM, F.O.A.D. wrote:
One of the problems with all these new apps is they have automatic
procedures to set **** up, and many times your **** isn't the sort of
**** these procedures can recognize.

That's why there are IT departments

--
Americans deserve better.

I did it!
 

On 12/4/2013 11:20 AM, Hank© wrote:


I, a fellow luddite, just had cable installed for the first time. When I
went into Thunderbird to set up for Comcast email, I entered the email
address and password. Thunderbird did the rest. I was very pleased.
Getting used to Comcast was a different story.



Come to think of it, the same happened to me on my PC.

After you bitched enough to me about getting a "decent" newsgroup reader
for this computer, I installed Thunderbird.

You are right. It retrieved and setup the Comcast email account by itself.

Thunderbird must be controlled by the NSA, huh?

BTW ... I had used Thunderbird in the past on other computers but had
not installed it on the two newest. Should have. It works great for
both mail and newsgroups.

I did it!
 

On 12/4/2013 11:22 AM, Hank© wrote:
On 12/4/2013 10:50 AM, Mr. Luddite wrote:
On 12/4/2013 10:42 AM, KC wrote:
On 12/4/2013 10:28 AM, Mr. Luddite wrote:
On 12/4/2013 9:54 AM, F.O.A.D. wrote:

On 12/4/13, 9:45 AM, Mr. Luddite wrote:


More than one "solution" apparently involves removing "Comcast" as
the
name of the email account. I haven't tried anything yet.

I also found some references to Thunderbird being no longer
supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account
working, so
I'll check into that further before proceeding.


Hmmm.

I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.

Thunderbird works just fine on the newest iMacs. On my last visit to
the
Apple store, I installed it on one of the store's demo iMacs, and
then I
erased it.

If you need English speaking tech support for setting up the email,
call
me. Someone here must speak English.



Thanks. I just posted that the problem is resolved. Mrs.E. called the
Apple support line and someone walked her through the setup.
Apparently
it took a couple of tries because at first his instructions resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.

I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.



Seriously, look at the "POP server" settings in the main account area...
That is the most common problem we find with folks setting up new email
clients/new machines or new internet services, or in your case, both...



Again, the POP server worked fine from the get go. Pop is for *incoming
mail*.

The problem was with outgoing and the settings associated with it.
We checked our PCs and the settings we used in the iMac were exactly the
same initially. The Apple guy had her change a couple of them and it
now works.





You need to set up STMP. Thunderbird should have taken care of that for
you.



Pay attention down there. We are not talking about Thunderbird. We are
talking about Mrs.E.'s new iMac that does not have Thunderbird on it.

:-)

I did it! (followup)
 

On 12/4/2013 11:24 AM, Hank© wrote:
On 12/4/2013 10:40 AM, Mr. Luddite wrote:
On 12/4/2013 10:31 AM, F.O.A.D. wrote:



Sounds like you guys were using the Apple MAIL app. I tried it a couple
of times and found it absolutely unsuitable for prime time. Too complex,
too many cute features, too much grabbiness.



It must be. She hasn't installed any new programs or apps other than
what Apple told her to install to get the full setup.

Mrs.E. is actually enjoying the learning process and transition from her
PC to the Mac. She was just telling me that she now sees how similar
things are to her iPhone and iPad that she uses. She just installed
"iPhoto", opened it and it appears that all the photos that are on her
iPad and iPhone now show up on the iMac.

She's becoming a geek.



It's a smartphone on steroids. You can tell her I said that.



Ha! I will.