Cutler's record store in New Haven closing after 64 years in business

NEW HAVEN — In an inevitable sign of the times, Phil Cutler Wednesday
disclosed he soon will close his family’s record store after an amazing
64-year run.

Cutler, 53, who has for decades carried on the business started in 1948
by his grandfather, Nat Cutler, said he based his decision on a
combination of factors, including the weak economy and declining sales
of compact discs.

But Cutler emphasized: “This is a retirement celebration; it’s not sad.
We’re still making money. We’re going out on top.”

He said he will shut his doors June 30, and, starting today, everything
in the store will be discounted by 25 percent.

Cutler’s has been a cultural centerpiece of New Haven’s Broadway for
generations of teenagers, and their parents, too. The old place has
outlasted hundreds of other record stores done in by Internet
downloading of music.

Cutler said the intimate neighborhood ambience of his store helped keep
it going. “People seem to love to come in and chat: first, second, third
generations. And that will be sorely missed.”

There are three record turntables spinning in the front window, often
with the store’s live-in cat, Wally, curled up alongside them. Inside,
the walls are covered with record albums ranging from Hank Williams,
Connie Francis and Glenn Miller to Led Zeppelin and the Rolling Stones.

There was just one customer in the store Wednesday at 6:15 p.m. Her name
was Jenna Park, 19, of Woodbridge, and she was shocked when she was told
Cutler’s will close. “This is one of the stores I really like. It gives
off a nice, comfortable vibe. I’m so used to seeing this store as part
of Broadway.”

Bob Briar, one of the store’s long-serving employees, said he began
working there 38 years ago, when he was 17. “I wanted to be in a place I
really enjoyed.”

“It’s a sad commentary, what’s happened to the music scene,” Briar
added. “It’s not nearly as vibrant as when we grew up. We had the
Beatles, the Stones, the Who, Zeppelin, Chicago. Now, it’s rather
superficial; lightweight pop hits.”

In addition, Briar said, record companies “priced themselves out of the
market,” especially when people could download songs at home.

Cutler is so appreciative of Briar and his two other long-serving
employees, Mindy Peterman and Kyle Mullins, that he helped arrange for
Briar and Peterman (and Mullins, if he accepts the offer) to get hired
by Campus Customs, just down the street.

That business, which operates out of the space once occupied by York
Square Cinemas, is a retailer and manufacturer of Yale University
merchandise. It also has a producion facility behind the store. Cutler
himself runs the production operation there, juggling those duties with
overseeing the record shop.

Cutler said when he learned of the openings at Campus Customs for his
employees, he knew it was a good time to close the family store.

“Those three people mean a lot to me,” he said.

“My grandfather had the foresight to start a store on Broadway in New
Haven,” he noted. “It brought us all the fruits we could ask for,
emotionally and every other way.”

His grandparents, Nat and Lee, outgrew the original space at 41 Broadway
and moved to 33 Broadway in 1953. There were two listening booths for
customers to hear records.

Nat and Lee Cutler’s son, Jayson Cutler, took over operations in the
early ’60s after their deaths. Promotional visits were made by Brenda
Lee, Tom Jones, the Everly Brothers and Tony Bennett.

“People love that store and I loved being there,” Jayson Cutler said
over the phone from his home in Branford.

He said he left the store about 20 years ago; he’s now 75. “It’s a piece
of New Haven that’s not going to be there. But he’s going out while he’s
on top.”

Phil Cutler said this timing is important to him. “I wanted to go out
with people having good memories. We could stay another 10 years, but I
don’t want to string it along.”

He said the resurgence of interest in vinyl (records) is now what keeps
the store profitable. However, in 1999 he downsized, moving to 27 Broadway.

Cutler said he has had a good relationship with his landlord, Yale
University. “I’ve been lucky to have them.”

Abigail Rider, director of University Properties, said, “The Cutlers
have been the epitome of a fine family-owned business and we’re proud to
have them as tenants.”

Phil Cutler, who began working alongside his father at age 13, said
above all the job enabled him to meet “terrific” people. “I’m on a
first-name basis with New Haven. I’ve got 100,000 brothers and sisters
walking around and I’ll always have that. You can’t put a price on it.”

- - -

I knew Nat and used to kid around with Jay(son) when he ran the store
and I stopped in after high school was over for the day. It was a
terrific family business.

Well, at least the store is closing down gracefully and the employees
have been placed elsewhere. Far better than being "Bain Capitaled" out
of business with the workers on the street.

On Mon, 21 May 2012 12:17:15 -0400, X ` Man
wrote:

Far better than being "Bain Capitaled" out
of business with the workers on the street.

===

Yes, it's very important to try and put some sort of political spin on
this story.

The demise of record stores is sad in a way but inevitable.
Electronic distribution is the wave of the future and if the record
companies had been a little smarter about embracing that change
instead of fighting it, they would surely have managed the transition
a little more smoothly and maybe made some money from it.

One of the biggest record chains in our old area was Tower Records.
Tower was one of the first to stock a lot of CDs and in the beginning
was a good place to shop. Things went downhill rapidly after that
however, even before the advent of MP3s. The quality and quantity of
their sales staff and CD displays became atrociously bad.

On 5/21/12 4:11 PM, Wayne.B wrote:
On Mon, 21 May 2012 12:17:15 -0400, X ` Man
wrote:

Far better than being "Bain Capitaled" out
of business with the workers on the street.

===

Yes, it's very important to try and put some sort of political spin on
this story.

The demise of record stores is sad in a way but inevitable.
Electronic distribution is the wave of the future and if the record
companies had been a little smarter about embracing that change
instead of fighting it, they would surely have managed the transition
a little more smoothly and maybe made some money from it.

One of the biggest record chains in our old area was Tower Records.
Tower was one of the first to stock a lot of CDs and in the beginning
was a good place to shop. Things went downhill rapidly after that
however, even before the advent of MP3s. The quality and quantity of
their sales staff and CD displays became atrociously bad.



1. It's not a political spin...it's how a decent, family run company is
being shut down gracefully, as opposed to how the Vulture Capitalists
like *Bain* do it.

2. We know it is inevitable that record/CD stores are shutting down
everywhere. We *had* some good independent stores in the DC area that
we've lost in the last 10 years. Same with many independent and chain
book stores. I used to buy a lot of books at the chain bookstore at the
Annapolis mall. That store closed about a year ago.

On Mon, 21 May 2012 16:22:12 -0400, X ` Man
wrote:

1. It's not a political spin...it's how a decent, family run company is
being shut down gracefully, as opposed to how the Vulture Capitalists
like *Bain* do it.

===

I don't claim to be an expert on Bain and the real truth will be
elusive for a while depending on who you talk to. Generally speaking
however, so called vulture capitalists are those who buy up the shares
(or bonds) of businesses that have fallen on hard times for one reason
or another. Sometimes they just liquidate the assets for whatever
they can get, and sometimes they try to get the firm back on it's
feet. In either case prospects for current employees are not that
great regardless. I'd ask you rhetorically whether it is better to
lose your job because the business failed or because someone tried to
cut costs and keep the business running? If the business can be
revived at least some people get to keep their job.

On May 21, 3:11*pm, Wayne.B wrote:
On Mon, 21 May 2012 12:17:15 -0400, X ` Man

wrote:
Far better than being "Bain Capitaled" out
of business with the workers on the street.

===

Yes, it's very important to try and put some sort of political spin on
this story.

The demise of record stores is sad in a way but inevitable.
Electronic distribution is the wave of the future and if the record
companies had been a little smarter about embracing that change
instead of fighting it, they would surely have managed the transition
a little more smoothly and maybe made some money from it.

One of the biggest record chains in our old area was Tower Records.
Tower was one of the first to stock a lot of CDs and in the beginning
was a good place to shop. * Things went downhill rapidly after that
however, even before the advent of MP3s. *The quality and quantity of
their sales staff and CD displays became atrociously bad.

I've heard that CD's will be going the way of the cassette in the near
future due to downloads.

Tim wrote:
On May 21, 3:11 pm, wrote:
On Mon, 21 May 2012 12:17:15 -0400, X ` Man

wrote:
Far better than being "Bain Capitaled" out
of business with the workers on the street.
===

Yes, it's very important to try and put some sort of political spin on
this story.

The demise of record stores is sad in a way but inevitable.
Electronic distribution is the wave of the future and if the record
companies had been a little smarter about embracing that change
instead of fighting it, they would surely have managed the transition
a little more smoothly and maybe made some money from it.

One of the biggest record chains in our old area was Tower Records.
Tower was one of the first to stock a lot of CDs and in the beginning
was a good place to shop. Things went downhill rapidly after that
however, even before the advent of MP3s. The quality and quantity of
their sales staff and CD displays became atrociously bad.
I've heard that CD's will be going the way of the cassette in the near
future due to downloads.
These small stores, like book stores, have to apply the "adapt or die"
theory in a marketplace evolving into the electronic age. Barnes and
Noble saw it coming and developed their Nook reader while Borders
withered away. B&N still has their work cut out for them but they can
always look for other, consumable, products to sell. The music stores
could branch out into musical instruments, or another related category
the Best Buys of the world won't play with.

On 5/21/12 7:25 PM, Tim wrote:
On May 21, 3:11 pm, wrote:
On Mon, 21 May 2012 12:17:15 -0400, X ` Man

wrote:
Far better than being "Bain Capitaled" out
of business with the workers on the street.

===

Yes, it's very important to try and put some sort of political spin on
this story.

The demise of record stores is sad in a way but inevitable.
Electronic distribution is the wave of the future and if the record
companies had been a little smarter about embracing that change
instead of fighting it, they would surely have managed the transition
a little more smoothly and maybe made some money from it.

One of the biggest record chains in our old area was Tower Records.
Tower was one of the first to stock a lot of CDs and in the beginning
was a good place to shop. Things went downhill rapidly after that
however, even before the advent of MP3s. The quality and quantity of
their sales staff and CD displays became atrociously bad.

I've heard that CD's will be going the way of the cassette in the near
future due to downloads.

You've heard that, even out where you are? :)

My comment wasn't really about the record business, but about the
closing of a local (to me) and valued institution, a family owned
business whose proprietor is shutting it down in the same classy way it
was operated for generations. Cutler's was never a fancy store, but it
had depth, knowledgeable people, and friendliness.

On May 21, 8:25*pm, Tim wrote:
On May 21, 3:11*pm, Wayne.B wrote:





On Mon, 21 May 2012 12:17:15 -0400, X ` Man

wrote:
Far better than being "Bain Capitaled" out
of business with the workers on the street.

===

Yes, it's very important to try and put some sort of political spin on
this story.

The demise of record stores is sad in a way but inevitable.
Electronic distribution is the wave of the future and if the record
companies had been a little smarter about embracing that change
instead of fighting it, they would surely have managed the transition
a little more smoothly and maybe made some money from it.

One of the biggest record chains in our old area was Tower Records.
Tower was one of the first to stock a lot of CDs and in the beginning
was a good place to shop. * Things went downhill rapidly after that
however, even before the advent of MP3s. *The quality and quantity of
their sales staff and CD displays became atrociously bad.

I've heard that CD's will be going the way of the cassette in the near
future due to downloads.

I remember when CDs first came out in the early/mid 80s.
The local record stores were charging around $20 per album back then.
Seemed a rip off to be paying more for a cd than a big vinyl 33rpm
record.

On Mon, 21 May 2012 16:25:48 -0700 (PDT), Tim
wrote:

I've heard that CD's will be going the way of the cassette in the near
future due to downloads.

===

I suspect that's probably true. Electronic distribution is a *lot*
cheaper and there are essentially no production or inventory costs.

On May 21, 10:36*pm, Wayne.B wrote:
On Mon, 21 May 2012 16:25:48 -0700 (PDT), Tim
wrote:

I've heard that CD's will be going the way of the cassette in the near
future due to downloads.

===

I suspect that's probably true. * Electronic distribution is a *lot*
cheaper and there are essentially no production or inventory costs.

BUT..... if your Computer crashes, you loose your purchase. I dont
think CDs are going anywhere fast. They'll be here as long as they can
flog a buck out of them.
I still love listening to LPs, and I have quite a little collection of
old, original label 45s that I treasure as much as gold. Old Clyde
McPhatter, Little Richard, etc.
Old, rare LPs can still be bought on E-Bay. I have an original Jim
Reeves LP that had a voucher stuck inside the plastic on the front
that dated the album in the late 50s. I played it once, then stuck it
away.