On 07 Oct 2003 16:55:57 GMT, (Gould 0738) wrote:
The builders do have a pretty good handle on who the truly rotten dealers are.
Their info may vary from an unsubstantiated, one-sided horror story flushed
down the Internet by a PO'd buyer with an obvious agenda.

========================

I have this old fashioned notion that the standard should be somewhere
higher than "truly rotten". Just my humble opinion of course.

I have this old fashioned notion that the standard should be somewhere
higher than "truly rotten". Just my humble opinion of course.


Don't concentrate too heavily on my choice of adjectives. I believe the idea is
sound.

Every person and every business makes mistakes. It is normal to *include* such
mistakes when evaluating overall performance, but not good practice to ignore
all the positive aspects at the same time. If we extended the "negative only"
standard to every other aspect of life, no friendship would survive the first
disagreement, no job would last beyond the first mistake, and no marriage would
endure long beyond the honeymoon.

The individual boat in question was badly plumbed. Because it was *not*
consistent with the builder's standards it did not meet the customer's
reasonable expectations.
How amazing that John Q. Public sees this as a case that somehow *establishes*
that the builder's standard must be to misplumb the live well.

The unhappy customer was bitching *because* the boat was substandard, not
because it was representative of what most people should expect when buying
that make or model.




On 07 Oct 2003 16:55:57 GMT, (Gould 0738) wrote:
The builders do have a pretty good handle on who the truly rotten dealers
are.
Their info may vary from an unsubstantiated, one-sided horror story flushed
down the Internet by a PO'd buyer with an obvious agenda.

========================

I have this old fashioned notion that the standard should be somewhere
higher than "truly rotten". Just my humble opinion of course.