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On Jan 18, 12:23*am, wrote:
On Mon, 17 Jan 2011 21:58:01 -0500, wrote: On Mon, 17 Jan 2011 16:37:51 -0800, jps wrote: It wasn't always that way. *Sam Walton refused to purchase anything that wasn't made in the USA. He's dead and so is his patriotism. The interesting thing is pretty much all of America followed the lead of the Walton kids. Sam sr invented the concept of "Market Driven Quality". Basically don't give the customer more quality than he will pay for. When Gerstner took over IBM he embraced this idea. We threw away our "six sigma" quality hats, stopped emulating Sony and got our MDQ hat http://gfretwell.com/electrical/mdq.jpg Real quality went out the window. We gave the customer what the cheapest one was willing to pay for and being the industry leader, everyone else followed. Now when you call for service, you get a guy in India. Under Gerstner IBM reduced their US staff by about 45% and made a **** load of money. The Walton kids figured out the American public was of the same mind. They would always buy the cheapest product, giving up quality for price and the best place to find those products was China. They had their old Little Rock neighbor (and spouse of a former board member) in the White House to ease any trade restrictions so off they went to China looking for cheap products. The rest is history. WalMart went from an also ran, regional chain store to the biggest retailer in the world in a decade. It really doesn't matter whether you look at retailers, airlines or computer systems, we seem to be giving up quality and service for a cheap price. Buy it cheap, use it up and throw it away. I agree with you, basically. Now, this is a first. |
#2
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posted to rec.boats
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TopBassDog wrote:
On Jan 18, 12:23 am, wrote: On Mon, 17 Jan 2011 21:58:01 -0500, wrote: On Mon, 17 Jan 2011 16:37:51 -0800, wrote: It wasn't always that way. Sam Walton refused to purchase anything that wasn't made in the USA. He's dead and so is his patriotism. The interesting thing is pretty much all of America followed the lead of the Walton kids. Sam sr invented the concept of "Market Driven Quality". Basically don't give the customer more quality than he will pay for. When Gerstner took over IBM he embraced this idea. We threw away our "six sigma" quality hats, stopped emulating Sony and got our MDQ hat http://gfretwell.com/electrical/mdq.jpg Real quality went out the window. We gave the customer what the cheapest one was willing to pay for and being the industry leader, everyone else followed. Now when you call for service, you get a guy in India. Under Gerstner IBM reduced their US staff by about 45% and made a **** load of money. The Walton kids figured out the American public was of the same mind. They would always buy the cheapest product, giving up quality for price and the best place to find those products was China. They had their old Little Rock neighbor (and spouse of a former board member) in the White House to ease any trade restrictions so off they went to China looking for cheap products. The rest is history. WalMart went from an also ran, regional chain store to the biggest retailer in the world in a decade. It really doesn't matter whether you look at retailers, airlines or computer systems, we seem to be giving up quality and service for a cheap price. Buy it cheap, use it up and throw it away. I agree with you, basically. Now, this is a first. Why waste your time with her? She has no real boating interest (yes, I remember the dumb questions) and is only here to debate poorly. |
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