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West Marine Really Sucks
Now they have driven all the small operations out of business and
consolidated their monopoly by buying Boats U.S. can West Marine possibly get any worse? They really are the Kmart of the marine supply business with the significant difference of not having Kmart's low prices. They are totally indifferent to their customers, stocking only that which occupies shelf space for their preset time period--usually very short. No, indifferent is the wrong word. West Marine really is contemptuous of its customers.. While one occasionally encounters a friendly, knowledeable sales person they are usually staffed by underpaid people who neither know anything about nor care a whit about what they are selling. Since they are the only retailer left they control the products that come to market and they are not at all receptive to innovation or new products. Their market control actually stifles invention and innovation in marine products. They truly are a curse on all boaters and the sad part is I don't see a single thing that can be done about it. Where are you going to go--there is no more competition. Must be a nice position. No wonder Wall Street is rating them so highly. No wonder their profits are rising so astronomically--at your expense. Glad to get it out. Joe |
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