Your probably right regarding cust service, but of three radios, all
three have had the same problem. It`s just the design of the
squelch/volume button could have been done separately instead of making
two overlaying dials. Otherwise, the radios have survived from the
Pacific Northwest to Antarctica and inbetween.

The quad-bander is a four band handheld ham radio that has been openned
up to include VHF frequencies - something commonly done in the ham
radio world. The T-81s are excellent, but the batteries don=B4t last as
long as the M1V.