hummm...could be you didn't bitch
enough to the right cust service person...i
have always had good luck w/icom in replacing
parts (sometimes free), upgrading to other,
better mdls when doing service and/or repairs...
all their manuals and lit is posted on the web in
pdf files.....and they are easy to get hold of.....same
w/garmin for gps stuff...both co's consistantaly
please me......and, that's rare......what is a "quad-bander
opened up to VHF"??