This Foley Engines Company is rude, crude and socially unacceptable. Maybe
they should rename themselves "Folly Engine Company"? They need to get a
clue and become a little more concerned with their reputation and treating
customers as if they cared about their business.

Instead of the crap they wrote [ Message-ID:
]
to the BBB to try to justify their lack of concern for satisfied customers,
they would be better served having meetings in their customer service
department on how NOT to abuse their customers. How not to bully customers
with threats of lawsuits for slander.

Instead of acting like it was too much time and trouble trying to please a
customer, they should go the extra mile to please their customers. If Skippy
wanted his banjo fittings back they should have looked through their
returned stack of injectors, removed the fittings and mailed them back to
Skippy.

Instead, they have now publicized how they have an abiding lack of concern
for good customer relations. Unless they sent detailed instructions to
Skippy that included the statement: "Please remove all fittings and send
ONLY THE BODY of the injector as only the body of the injector will be
exchanged with rebuilt body and returned to you." If they failed to provide
such explicit instructions then it's their responsibility to return the
banjo fittings and/or provide new ones if it is so much trouble to look
through their returned injector pile. How much do these banjo fittings cost
them as a wholesaler? (fifty cents? a dollar?) Think how little they would
have been out of pocket rectifying their failure to provide adequate return
instructions? They would have retained a satisfied customer who would have
reported positive news about them and probably would have referred who knows
how many other customers to them. Instead they made an enemy. Stupid!
Somebody should be fired over this incident. I suspect there's a lot of
nepotism going on in this company. They apparently think their **** doesn't
stink.

Instead of making the right business decision, hundreds of people will now
see how they mistreated a paying customers and find another place to get
their injectors rebuilt. And, well they should.




Wilbur Hubbard