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Foley Engines responds to the BBB
"Vic Smith" wrote in message
... On Sun, 2 May 2010 11:30:57 -0400, "Flying Pig" wrote: Foley won't be hurt. Most likely not. With any luck, neither will the legions of potential others who have had my experience expand very much. And except for you catching an irritated employee on their phone after An IRRITATED? employee?? I commend you to read the sailnet link I provided. Obviously you have not, or you wouldn't bother sniping. hours (or him encountering you) My first call (which was what started the whole thing) was on a Tuesday, at 5:15, when they close at 6. I wish that they'd been closed. and your mistake in sending them parts No ****. Never again. Much L8R :{)) |
Foley Engines responds to the BBB
"Vic Smith" wrote in message ... On Sun, 2 May 2010 12:48:32 -0400, "mmc" wrote: "Vic Smith" wrote in message . .. On Sun, 2 May 2010 11:30:57 -0400, "Flying Pig" wrote: Classic tempest in a teapot. Foley won't be hurt. And except for you catching an irritated employee on their phone after hours (or him encountering you) and your mistake in sending them parts you shouldn't have - none of this would have happened. I wouldn't hesitate using Foley. But they won't get my business. I don't have any diesel injectors. --Vic (seeing if we can get another whistle from the pot.) Hi Vic! How are you? Just fine mmc, and you? --Vic Doing fine. Had a cold crappy winter (for FL) but a nice 2 weeks of spring. |
Foley Engines responds to the BBB
On Mon, 3 May 2010 04:36:14 -0700 (PDT), Skip Gundlach
wrote: "Vic Smith" wrote in message .. . On Sun, 2 May 2010 11:30:57 -0400, "Flying Pig" wrote: Foley won't be hurt. Most likely not. With any luck, neither will the legions of potential others who have had my experience expand very much. And except for you catching an irritated employee on their phone after An IRRITATED? employee?? I commend you to read the sailnet link I provided. Obviously you have not, or you wouldn't bother sniping. hours (or him encountering you) My first call (which was what started the whole thing) was on a Tuesday, at 5:15, when they close at 6. I wish that they'd been closed. and your mistake in sending them parts No ****. Never again. Much L8R :{)) Read some of the sailnet stuff. Looks like the guy you dealt with is the owner. I've dealt with plenty of cranky assholes. Ends up one of two ways, mostly depending on my mood. Either I read him right and can work with him enough I don't blow my stack and we make a deal, or we tell each other to get ****ed. This Foley character is still in business, so he's doing something right. I get the feeling he just doesn't like some people right off the bat. May not be the way to make friends and influence people, but then some people don't care about that. He's one of them. Nothing wrong with you warning people off him, but while you may view him as ogre, to him you're a mosquito. He's on the phone all day dealing with customers or driving them away. Then he goes home and does whatever he does without giving them another thought. That's basically what I meant by "tempest in a teapot." He owns the pot. I'm guessing the bulk of his business is with professional mechanics, and to him the "boaty" customers are a different species. I saw one post where somebody went into Foley's for an injector pump and was repeatedly queried about whether he was a diesel mechanic. I've run into similar attitudes in the furnace part supply business when buying parts. They don't deal well with non-pros. There are some reasons for that, but that discussion goes astray from talking about getting the right boat engine parts at the right price with the right service. I can't recall what options you had to get your injectors, but excepting dealing with an asshole and mistakenly sacrificing your banjo bolts, seems you got the job done. Did you ever find a source other than Foley that you could have used or will use next time you're fixing your Perkins in an exotic location? You should publicize it. --Vic |
Foley Engines responds to the BBB
"Vic Smith" wrote in message
... I can't recall what options you had to get your injectors, but excepting dealing with an asshole and mistakenly sacrificing your banjo bolts, seems you got the job done. My options, once I capitulated to sending off my old ones, as I was going to be in the states for only a few more weeks, were extremely limited. However, I'd started with Southeastservice.net. They have a rebuilding and stocking location in NC, not a driveable distance from where I was in GA, and their location was a couple of hours south of me. That's where I got the BBs and washers, they promising to stay a few minutes longer if needed because I was coming just before they closed on Saturday, the day before I was to leave. They had 4 in stock, praise the Lord, which solved my immediate problem. I really just wanted to see what Foley would do; they proved their reputation among cruisers many times over, in the end. When I called to see what might be done to get the missing parts, introducing myself nicely (no more than identifying myself, really), he interrupted me before I could even say hello, and hung up on me. His hanging up on people, as you may have seen, is SOP with him. In my initial searching, I struck out on finding anyone with stock, or who could provide any real assurance that they'd have me back in business by the time I had to leave. In desperation (preferring to get them serviced, if they didn't need rebuilding), I called all the tractor places, truck places, and any other service places which showed Perkins in their ads. All said they shipped them off to the Southeast plant in NC, which is why I STARTED with them before, hoping to find one who could sell me two more in stock (to go with the two new spares I had). I'd called TAD, who I've had a good experience with in the past, but they were closed. Asshole was the next on the list. Wish he'd been closed, too, cuz I'd have called TAD back in the morning! :{/) Did you ever find a source other than Foley that you could have used or will use next time you're fixing your Perkins in an exotic location? If I were willing to deal with international shipments, and have a spare set, as I now do, there are legions of Perkins distributors who would be glad to help me if I took the old ones out and sent them off, using my spares until their return (to go into spares). One such was the guy in California who told me of the GA distributors (after closing on the same Friday, but CA being 3 hours earlier, I was able to get one), and gave me not only the right part numbers, but told me not to pay any more than the RRP of $3.16 (which was what I was charged in Southeast. And, going back to my original target (servicing), had I abandoned that and just resigned myself to rebuilts, I have no doubt that Southeast would have done a stellar job. I'm going there in Lydia's July run for her grandson to get the other 4 BBs and washers, and pick their brain about what other spares they might have which would be prudent for me to have... You should publicize it. Heh. If you read my stuff regularly, you know I do go out of my way, in many of my log posts, to praise (and link, with emails, too) helpful vendors. This is just the flip side of the coin :{)) OTOH, in general, as Dr. Diesel was proud to point out in his BBB response, the 4-154 is an obsolete engine, and parts other than the BBs which are generic to the many engines which use the same injectors are sometimes unobtainium. In another venue, someone took me to task for what (he thought) should have been a very simple job. He then went looking to see how easy it was, and admitted that it was far from simple. Despite all the farm tractors which also use the same engine, getting parts - such as a fresh water pump - is sometimes literally impossible NIB, and difficult in rebuilt and/or used. It's why, on lists which are specific to boats using the engine, any part-outs are usually snapped up immediately. In any case, I really expect (other than discussions such as this) this to be the end of it. They're not going to even think (posturing to the BBB aside) about legal action, and I've had more than $100 of fun with the experience :{)) L8R Skip -- Morgan 461 #2 SV Flying Pig KI4MPC See our galleries at www.justpickone.org/skip/gallery ! Follow us at http://groups.yahoo.com/group/TheFlyingPigLog and/or http://groups.google.com/group/flyingpiglog "You are never given a wish without also being given the power to make it come true. You may have to work for it however." (and) "There is no such thing as a problem without a gift for you in its hand. You seek problems because you need their gifts." (Richard Bach, in Illusions - The Reluctant Messiah) |
Foley Engines responds to the BBB
On Mon, 3 May 2010 15:45:50 -0700 (PDT), Skip Gundlach
wrote: In any case, I really expect (other than discussions such as this) this to be the end of it. They're not going to even think (posturing to the BBB aside) about legal action, and I've had more than $100 of fun with the experience :{)) I admire you for having the perseverance to take the case to the BBB. It may not help your particular issue, but if the BBB gets enough of these complaints they'll begin to take notice. I'm not sure how it works if you call the BBB to check out a vendor, but hopefully there is a feedback process for informing people of prior complaints. There are Foley stories similar to yours on the trawler group going back more than 10 years. |
Foley Engines responds to the BBB
Skippy, if you had a real sailboat, not some dumb motorsailer, you'd be spending more time sailing and less time engaging in lubberly pursuits like dealing with diesel injector rebuilds from rude and obnoxious companies with their "**** the customer" attitudes. Wilbur Hubbard Dear Willbur: Did you read, "...Our customers also tell us to disregard his rants because he has a pattern of posting daily on many different sites and he doesn't have the highest credibility...." Our work here is confrmed! Yes, calling Bull **** on Skip is working. some people do take notice. please keep up the good work. Hopfully with persaverance Zoe the coffee clown will also be found a fraud. People are reading willburr keep writing!~ bob |
Foley Engines responds to the BBB
On 3 Mag, 17:45, Skip Gundlach wrote:
My options, once I capitulated to sending off my old ones, as I was going to be in the states for only a few more weeks, were extremely limited. skiip stop being a jew. You wil wast a dollar trying to save a dime. TIME IS MONEY fool! order TWO NEW sets of new injectors NOW from OM/dealer/Disel service, put one set into service and keep the other factory NEW ones as spares. Then when one fails you put into service and send the old one to get remanufactured. Oh, here is a good one. as a kid in high school I worked for a detroit marine shop. I got to do general mechanic helper duties plus grind valves and lap them in heads, assymble heads, and also ................ rebuild and test injectors. I was 16 years old. It aint brain surgry Dont **** around and nickle and dime yoursel into 10,000 word posts whining how ya got ripped off. run your boat like a boat. Bob |
Foley Engines responds to the BBB
On 5/4/10 1:24 AM, Bob wrote:
On 3 Mag, 17:45, Skip wrote: My options, once I capitulated to sending off my old ones, as I was going to be in the states for only a few more weeks, were extremely limited. skiip stop being a jew. Uh, Bob...we already have Larry making those sort of remarks...isn't one hater of jews enough? -- The Tea Party's teabaggers are just the Republican base by another name. |
Foley Engines responds to the BBB
"Bob" wrote in message
... Skippy, if you had a real sailboat, not some dumb motorsailer, you'd be spending more time sailing and less time engaging in lubberly pursuits like dealing with diesel injector rebuilds from rude and obnoxious companies with their "**** the customer" attitudes. Wilbur Hubbard Dear Willbur: Did you read, "...Our customers also tell us to disregard his rants because he has a pattern of posting daily on many different sites and he doesn't have the highest credibility...." Our work here is confrmed! Yes, calling Bull **** on Skip is working. some people do take notice. please keep up the good work. Hopfully with persaverance Zoe the coffee clown will also be found a fraud. People are reading willburr keep writing!~ bob Joe is still a fraud and a hopeless case - all talk and no action - but, other than being very long-winded, Skippy has earned some respect from me. He's done a lot of cruising and hasn't come to serious grief in the past two years so he's learning. Now, if he would loan me Lydia for a couple months so I could put her to work doing a good spring cleaning aboard my yacht where her domestic talents would be appreciated, he would be able to pilot his yacht himself and stay within the marked channels. lol And, besides, if Lydia really thinks Skippy is some sort of 'hunk' she wouldn't be able to keep her hands off a real stud like me. But, I'd keep her at bay because, as a Christian man, I wouldn't feel right having intimate relations with a married woman and if she got what I have to give she'd never be satisfied with the likes of Skippy any more. I can't have ANY woman living her life pining after me the rest of her days. Wilbur Hubbard |
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