|
New Found Metals will sue me if I tell my
Hello All:
I am told there are two sides to every story. My story started September 6, 2005 when I placed a special order for two 7x15 ss ports from NFM. What made them so special? I asked for the 10 mm glass. Little did I know that NFM had never installed 10 mm glass in a 7x15 port. Five months later my ports are now in my living room. And what a story. I received my ports for the first time on January 17, 2006. I did have the option to express mail the ports from China at an additional $600. I declined and took the cheaper two month shipping option which eventually turned into five months. When I opened the box and looked at my gleaming beauties I noticed two problems. First the port gasket sealed a consistent 3/8" around the main frame except in the corners where the gaskets deformed making the tight 90 degree turn in the corner. This created only a hairline contact seal. I did as NFM recommended and tightened all the dogs and two adjusting bolts. Still had hairline contact between the gasket and mainframe seat. Why? The gasket is deformed and does not match the gasket seat. My second problem was the holes on the main frame where the machine screws pass through to thread into the trim ring were off center. I could not bolt the trim ring to the main frame because 4 of the 8 machine screws would not pass through the off center holes. I took pictures and returned to NFM. Carli of NFM looked at the ports and poured water in the closed ports as a hydro-test. She says the ports are in perfect order because they did not let standing water leak over night. The ports were returned to me and I got them on February 6, 2006 exactly five months since my order. I inspected my ports. They still have the same two problems. This is a classic he said she said...............but it gets better! Below is part of an email I sent to NFM a few days ago: "Dear Carli: ....would you please forward this message to the owner of NFM. I believe I may have met him in 1980 when I was in PT. I also want to give the owner an opportunity to respond to my concern before I document this five month experience on several Internet discussion boards. I will start with rec.boats.cruising rec.boats.building and a new one called BadBoatBiz Of course there are several owner groups that accept posts also. I will be pleased to forward any post I make to NFM if you care to respond to any. Actually it may make for an interesting dialogue. At this point my recommendation in less than 10 words is: friendly staff..... abysmal workmanship.............and a product best left sitting at the boat show. Do not waste five months and $600 for these two mediocre ports...." The above is only part of the original message. I omitted parts of the original message because it describes the two problems my ports have in greater detail. What follows is the response I got from NFM today: From: "New Found Metals" To: "'Chris'" Subject: 10mm 7x15 Stainless Ports "Dear Chris, We have examined the portlights, specifically the areas that concerned you: gasket seal and bolt line-up. Neither area proved to be defective, contrary to your statements. What you have are heavy duty, sealing, ocean ready port windows. Both the gasket on the ports and the additional gasket you requested will form a tight seal and function properly. We have offered you solutions which have included refunding you for the portlights (contrary to our no return policy on special orders). You chose to take the ports back with additional gasket materials. We do not appreciate the threatening language of your emails. We will not tolerate slanderous publications and, if necessary, will pursue legal action if slander is found. Regards, Carli New Found Metals, Inc." Alright everyone........................... what do you think? What should I do? Did I use "...threatening language..." in my email? Chris AKA Bob |
New Found Metals will sue me if I tell my
"Bob" wrote in message oups.com... Hello All: I am told there are two sides to every story. My story started September 6, 2005 when I placed a special order for two 7x15 ss ports from NFM. What made them so special? I asked for the 10 mm glass. Little did I know that NFM had never installed 10 mm glass in a 7x15 port. Five months later my ports are now in my living room. And what a story. I received my ports for the first time on January 17, 2006. I did have the option to express mail the ports from China at an additional $600. I declined and took the cheaper two month shipping option which eventually turned into five months. When I opened the box and looked at my gleaming beauties I noticed two problems. First the port gasket sealed a consistent 3/8" around the main frame except in the corners where the gaskets deformed making the tight 90 degree turn in the corner. This created only a hairline contact seal. I did as NFM recommended and tightened all the dogs and two adjusting bolts. Still had hairline contact between the gasket and mainframe seat. Why? The gasket is deformed and does not match the gasket seat. My second problem was the holes on the main frame where the machine screws pass through to thread into the trim ring were off center. I could not bolt the trim ring to the main frame because 4 of the 8 machine screws would not pass through the off center holes. I took pictures and returned to NFM. Carli of NFM looked at the ports and poured water in the closed ports as a hydro-test. She says the ports are in perfect order because they did not let standing water leak over night. The ports were returned to me and I got them on February 6, 2006 exactly five months since my order. I inspected my ports. They still have the same two problems. This is a classic he said she said...............but it gets better! Below is part of an email I sent to NFM a few days ago: "Dear Carli: ...would you please forward this message to the owner of NFM. I believe I may have met him in 1980 when I was in PT. I also want to give the owner an opportunity to respond to my concern before I document this five month experience on several Internet discussion boards. I will start with rec.boats.cruising rec.boats.building and a new one called BadBoatBiz Of course there are several owner groups that accept posts also. I will be pleased to forward any post I make to NFM if you care to respond to any. Actually it may make for an interesting dialogue. At this point my recommendation in less than 10 words is: friendly staff..... abysmal workmanship.............and a product best left sitting at the boat show. Do not waste five months and $600 for these two mediocre ports...." The above is only part of the original message. I omitted parts of the original message because it describes the two problems my ports have in greater detail. What follows is the response I got from NFM today: From: "New Found Metals" To: "'Chris'" Subject: 10mm 7x15 Stainless Ports "Dear Chris, We have examined the portlights, specifically the areas that concerned you: gasket seal and bolt line-up. Neither area proved to be defective, contrary to your statements. What you have are heavy duty, sealing, ocean ready port windows. Both the gasket on the ports and the additional gasket you requested will form a tight seal and function properly. We have offered you solutions which have included refunding you for the portlights (contrary to our no return policy on special orders). You chose to take the ports back with additional gasket materials. We do not appreciate the threatening language of your emails. We will not tolerate slanderous publications and, if necessary, will pursue legal action if slander is found. Regards, Carli New Found Metals, Inc." Alright everyone........................... what do you think? What should I do? Did I use "...threatening language..." in my email? Chris AKA Bob What's wrong with a refund? |
New Found Metals will sue me if I tell my
Hi T-Shoes:
This is an email Carli of NFM sent regarding their refund policy. "Dear Chris, We do not accept returns on special orders, but for you we are making an exception. Even though we are making an exception on the no return policy we are charging a restocking fee the total credit you will receive is $463.92. The ports seal and function properly. " After read the aboe email from NFM I looked at the numbers. Total cost of 2 ports $602.65 Refund from NFM $463.92 Total out of pocket for me to get a refund $138.73 or 23% of purchase to restock. I am out $138.73 and still need ports. Chris |
New Found Metals will sue me if I tell my
"Bob" wrote in message oups.com... Hi T-Shoes: This is an email Carli of NFM sent regarding their refund policy. "Dear Chris, We do not accept returns on special orders, but for you we are making an exception. Even though we are making an exception on the no return policy we are charging a restocking fee the total credit you will receive is $463.92. The ports seal and function properly. " After read the aboe email from NFM I looked at the numbers. Total cost of 2 ports $602.65 Refund from NFM $463.92 Total out of pocket for me to get a refund $138.73 or 23% of purchase to restock. I am out $138.73 and still need ports. Chris WOW. What a rip! I'm questioning the 'static water test'. Take a heavy swell up side the hull (against that portlight) and that is certainly way more than 'static pressure'. You didn't by chance pay with a credit card? If yes, document the defect, ship them back (online delivery confirmation) and tell your credit card to do a chargeback for defective items. |
New Found Metals will sue me if I tell my
Hey........ I forgot about that idea. Yes I did pay by credit card.
Yes, the "leave the water in over night" test did not seem a very accurate predictor if the ports would keep a full swell hitout of my boat or for that matter sitting at thedock on a windy rainy day. But I am not the expert. Thank you ! ! Chris |
New Found Metals will sue me if I tell my
THE BILL OF RIGHTS
Amendment I Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the government for a redress of grievances. If it's true, it can't be slander. Apparently Carli doesn't know what slander is. If sharing information about a product that is inferior or harmful was illegal, we'd all get sued for trying to keep our kids from smoking or buying Korean cars. MMC "Bob" wrote in message oups.com... Hello All: I am told there are two sides to every story. My story started September 6, 2005 when I placed a special order for two 7x15 ss ports from NFM. What made them so special? I asked for the 10 mm glass. Little did I know that NFM had never installed 10 mm glass in a 7x15 port. Five months later my ports are now in my living room. And what a story. I received my ports for the first time on January 17, 2006. I did have the option to express mail the ports from China at an additional $600. I declined and took the cheaper two month shipping option which eventually turned into five months. When I opened the box and looked at my gleaming beauties I noticed two problems. First the port gasket sealed a consistent 3/8" around the main frame except in the corners where the gaskets deformed making the tight 90 degree turn in the corner. This created only a hairline contact seal. I did as NFM recommended and tightened all the dogs and two adjusting bolts. Still had hairline contact between the gasket and mainframe seat. Why? The gasket is deformed and does not match the gasket seat. My second problem was the holes on the main frame where the machine screws pass through to thread into the trim ring were off center. I could not bolt the trim ring to the main frame because 4 of the 8 machine screws would not pass through the off center holes. I took pictures and returned to NFM. Carli of NFM looked at the ports and poured water in the closed ports as a hydro-test. She says the ports are in perfect order because they did not let standing water leak over night. The ports were returned to me and I got them on February 6, 2006 exactly five months since my order. I inspected my ports. They still have the same two problems. This is a classic he said she said...............but it gets better! Below is part of an email I sent to NFM a few days ago: "Dear Carli: ...would you please forward this message to the owner of NFM. I believe I may have met him in 1980 when I was in PT. I also want to give the owner an opportunity to respond to my concern before I document this five month experience on several Internet discussion boards. I will start with rec.boats.cruising rec.boats.building and a new one called BadBoatBiz Of course there are several owner groups that accept posts also. I will be pleased to forward any post I make to NFM if you care to respond to any. Actually it may make for an interesting dialogue. At this point my recommendation in less than 10 words is: friendly staff..... abysmal workmanship.............and a product best left sitting at the boat show. Do not waste five months and $600 for these two mediocre ports...." The above is only part of the original message. I omitted parts of the original message because it describes the two problems my ports have in greater detail. What follows is the response I got from NFM today: From: "New Found Metals" To: "'Chris'" Subject: 10mm 7x15 Stainless Ports "Dear Chris, We have examined the portlights, specifically the areas that concerned you: gasket seal and bolt line-up. Neither area proved to be defective, contrary to your statements. What you have are heavy duty, sealing, ocean ready port windows. Both the gasket on the ports and the additional gasket you requested will form a tight seal and function properly. We have offered you solutions which have included refunding you for the portlights (contrary to our no return policy on special orders). You chose to take the ports back with additional gasket materials. We do not appreciate the threatening language of your emails. We will not tolerate slanderous publications and, if necessary, will pursue legal action if slander is found. Regards, Carli New Found Metals, Inc." Alright everyone........................... what do you think? What should I do? Did I use "...threatening language..." in my email? Chris AKA Bob |
Credit card refunds (was) New Found Metals will sue me if I tell my
About credit card companies:
I had a similar experience with an electronics supplier. No amount (months, literally, including multiple hours-long phone calls doing exactly as the owner dictated, real-time) of following instructions would make the gear work as ordered. Discover happily "temporarily" refunded my price, but the shipper asserted that they worked properly, and they were custom, so no return. Joint phone call consultation with Discover produced a demand by the seller that I engage a Microsoft Certified Network Analyst to determine the problem in my computer (despite their not working on several machines, failing in the same fashion[s]). Without that expense, Discover won't back me up. Playing the credit card card isn't likely to win anything... L8R Skip -- Morgan 461 #2 SV Flying Pig KI4MPC http://tinyurl.com/384p2 The vessel as Tehamana, as we bought her "Twenty years from now you will be more disappointed by the things you didn't do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover." - Mark Twain "Bob" wrote in message oups.com... Hey........ I forgot about that idea. Yes I did pay by credit card. Yes, the "leave the water in over night" test did not seem a very accurate predictor if the ports would keep a full swell hitout of my boat or for that matter sitting at thedock on a windy rainy day. But I am not the expert. Thank you ! ! Chris |
OT- caution, somewhat political... was New Found Metals willsue me if I tell my
MMC wrote:
THE BILL OF RIGHTS Amendment I Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the government for a redress of grievances. If it's true, it can't be slander. Apparently Carli doesn't know what slander is. If sharing information about a product that is inferior or harmful was illegal, we'd all get sued for trying to keep our kids from smoking or buying Korean cars. Normally I'd agree. But times have changed, and we U.S. citizens don't have the rights we used to have. The current administration believes that the 14th amendment gives businesses the right to lie in advertising, and also gives them the right to offer false statements in contracts. I'd be willing to bet that their view of negative public statements about a companies products, no matter the truth, would be that it is slander. It will be interesting to see how much of these beliefs the Supreme Court will formally codify. DSK |
OT- caution, somewhat political... was New Found Metals will sue me if I tell my
Normally I'd agree. But times have changed, and we U.S.
citizens don't have the rights we used to have. The current administration believes that the 14th amendment gives businesses the right to lie in advertising, and also gives them the right to offer false statements in contracts. I'd be willing to bet that their view of negative public statements about a companies products, no matter the truth, would be that it is slander. It will be interesting to see how much of these beliefs the Supreme Court will formally codify. DSK Hi DSK This is a bit off my original concern and problem with NFM but certainly you have brought up an important topic. I was shocked when I found out a few years ago that police officers can lie to people during interviews and interrogations in order to gain information. I was talking to my son-in-law who is a police officer. I said no way. Then he brought out is state academy training manual, pointed to the page, and cited a US Supreme Court case that allows officers to lie in order to gain information. Sort of gets a guy thinking. How do you know when a police officer is lying or telling the truth? But back to NFM problem. They are okay ports if I rebuild them myself. But if your paying $600 bucks for two ports I think they should arrive ready to install........or be fixed. The problem is that NFM simply says, There is nothing wrong with the ports. The really interesting part to my experience is the most THRETINING thing I said was that I would post my comments here. That certainly struck a sore spot with NFM. Bob |
OT- caution, somewhat political... was New Found Metals will sue me if I tell my
I think you should still try to get a refund via your credit card. I'm
quite certain, living in Denmark, that it would be possible to do here. No matter if you succeed or not, getting that refund, you should make a website to get the word out. It cannot be slander when you tell your story. You have their emails to back it up. The truth cannot be slander. Bob wrote: Normally I'd agree. But times have changed, and we U.S. citizens don't have the rights we used to have. The current administration believes that the 14th amendment gives businesses the right to lie in advertising, and also gives them the right to offer false statements in contracts. I'd be willing to bet that their view of negative public statements about a companies products, no matter the truth, would be that it is slander. It will be interesting to see how much of these beliefs the Supreme Court will formally codify. DSK Hi DSK This is a bit off my original concern and problem with NFM but certainly you have brought up an important topic. I was shocked when I found out a few years ago that police officers can lie to people during interviews and interrogations in order to gain information. I was talking to my son-in-law who is a police officer. I said no way. Then he brought out is state academy training manual, pointed to the page, and cited a US Supreme Court case that allows officers to lie in order to gain information. Sort of gets a guy thinking. How do you know when a police officer is lying or telling the truth? But back to NFM problem. They are okay ports if I rebuild them myself. But if your paying $600 bucks for two ports I think they should arrive ready to install........or be fixed. The problem is that NFM simply says, There is nothing wrong with the ports. The really interesting part to my experience is the most THRETINING thing I said was that I would post my comments here. That certainly struck a sore spot with NFM. Bob |
OT- caution, somewhat political... was New Found Metals will sue me if I tell my
Dane wrote: I think you should still try to get a refund via your credit card. I'm quite certain, living in Denmark, that it would be possible to do here. No matter if you succeed or not, getting that refund, you should make a website to get the word out. It cannot be slander when you tell your story. You have their emails to back it up. The truth cannot be slander. Hi: I gave the credit card refund optionn lots of thought but in the end I had to make a bottom line decision. The cut-out deminsion left by my old ports ar nearly identical to the cut-out deminsions needed for the Newfound Metals ports. the only other ports that come close to size and strength are Spartan ports made in Maine, USA. Unfortunalty the Spartan ports are one inch shorter. This means that I would need to get the grinder out, tapper the fiberglass area, and build up with epoxy and glass. The short story is........... I would rather fix the two factory problems with the NFM ports siting on my living room floor than muck about with the epoxy build up. Its, simply faster to keep the NFM ports. There was a time in my life I would have driven all night an thrown the ports through the NFM's window and included a big FU spraypainted on their building. I guess with age comes judgment. What I am absolutly frustrated about is the fact NFM says my complaint about the two production problems are not true. About the emails...... I am now realizing that most people must think emails messages simply disapear after the send button is clicked. guess they do not realize that email provide an excellent record. Bob. |
OT- caution, somewhat political... was New Found Metals will sue me if I tell my
Bob wrote: Dane wrote: I think you should still try to get a refund via your credit card. I'm quite certain, living in Denmark, that it would be possible to do here. No matter if you succeed or not, getting that refund, you should make a website to get the word out. It cannot be slander when you tell your story. You have their emails to back it up. The truth cannot be slander. Hi: I gave the credit card refund optionn lots of thought but in the end I had to make a bottom line decision. The cut-out deminsion left by my old ports ar nearly identical to the cut-out deminsions needed for the Newfound Metals ports. the only other ports that come close to size and strength are Spartan ports made in Maine, USA. Unfortunalty the Spartan ports are one inch shorter. This means that I would need to get the grinder out, tapper the fiberglass area, and build up with epoxy and glass. The short story is........... I would rather fix the two factory problems with the NFM ports siting on my living room floor than muck about with the epoxy build up. Its, simply faster to keep the NFM ports. There was a time in my life I would have driven all night an thrown the ports through the NFM's window and included a big FU spraypainted on their building. I guess with age comes judgment. What I am absolutly frustrated about is the fact NFM says my complaint about the two production problems are not true. About the emails...... I am now realizing that most people must think emails messages simply disapear after the send button is clicked. guess they do not realize that email provide an excellent record. Bob. Very true, Bob And you should definately use that record to get the best out of it. Post this story as many places you can, with the emails as back up of your story, perhaps even make a site of its own. And make references to that site whereever you go. Maybe you didn't get a 100% product, but it will help others, and maybe, just, maybe, NFM will pull their shyte together. |
OT- caution, somewhat political... was New Found Metals will sue me if I tell my
Dane wrote: Very true, Bob And you should definately use that record to get the best out of it. Post this story as many places you can, with the emails as back up of your story, perhaps even make a site of its own. And make references to that site whereever you go. Maybe you didn't get a 100% product, but it will help others, and maybe, just, maybe, NFM will pull their shyte together. Hi Dane: Thanks you for the advice and support. I made this same post at alt.sailing.asa and recieved nothing but a bunch of one liner put downs. I just wanted to give folks a heads up in hopes their port projects would be more productive. As far as the web site..... thats a bit out of my skill level. HOpe your day goes well. Bob |
OT- caution, somewhat political... was New Found Metals willsue me if I tell my
Bob wrote:
Dane wrote: Very true, Bob And you should definately use that record to get the best out of it. Post this story as many places you can, with the emails as back up of your story, perhaps even make a site of its own. And make references to that site whereever you go. Maybe you didn't get a 100% product, but it will help others, and maybe, just, maybe, NFM will pull their shyte together. Hi Dane: Thanks you for the advice and support. I made this same post at alt.sailing.asa and recieved nothing but a bunch of one liner put downs. I just wanted to give folks a heads up in hopes their port projects would be more productive. As far as the web site..... thats a bit out of my skill level. HOpe your day goes well. Bob Web sites aren't that hard to do. If I've dug up the right info, I belive *your* ISP offers 10 megabytes of webspace included with your account anyway. Domain name registration (to redirect to your personal webspace) ia apparently $15 per domain name per year. I wont suggest what name to take incase NFM are keeping an eye on this. Creating the site is not as tough as you might think. I belive you use the mozilla package, if so, Mozilla Composer (on the Window menu) is easy to use and can handle anything you would need for this site. I belive your portlights should be to ISO standard 12216 (Windows, portlights, hatches, deadlights and doors). Trouble is, ANSI want chunks of cash for this atandards document but if you read the following: http://www.ibinews.com/ibinews/ebb/tech_9.html Running a tight ship Andrew Blyth and Tom Nighy review RCD requirements for cockpits, windows, hatches and doors. then download: http://www.transport-canada.com/marinesafety/rsqa/csa2001regrefsite/info/FVSCSE.pdf and search that document for "hose test" you will find a description of what your hatch should be able to withstand. The water jet shall be a dense thin water jet delivering a flow of at least 10 l/min, aiming everywhere in an area located within 0,05 m each side of the periphery of the appliance (see Figures D.1 and D.2). [figures here showing method of testing with the hose nozzle 2 metres from the portlight or hatch] NOTE This jet is normally attained when connecting a garden hose with an adjustable nozzle to a tap, the static pressure of which, when the tap is closed, is 200 kPa. Spraying shall continue for at least 3 min. After this duration, the ingress of water shall not exceed 0,05 litres. 'Fill it with water and see if it drips' - I dont think so ;-) -- Ian Malcolm. London, ENGLAND. (NEWSGROUP REPLY PREFERRED) ianm[at]the[dash]malcolms[dot]freeserve[dot]co[dot]uk [at]=@, [dash]=- & [dot]=. *Warning* HTML & 32K emails -- NUL: 'Stingo' Albacore #1554 - 15' Early 60's, Uffa Fox designed, All varnished hot moulded wooden racing dinghy. |
OT- caution, somewhat political... was New Found Metals will sue me if I tell my
Bob wrote: Hi Dane: Thanks you for the advice and support. I made this same post at alt.sailing.asa and recieved nothing but a bunch of one liner put downs. I just wanted to give folks a heads up in hopes their port projects would be more productive. As far as the web site..... thats a bit out of my skill level. HOpe your day goes well. Bob Don't worry, some folks are like that :( About the website. I know what Ian suggest seems difficult to the newbie (I only made a website myself around a year ago, I thought it was very complex to think of at the beggining, and I'm a journo, lol). Anyways, it doesn't need to be fancy at all, basically just text. If you're on a mac, you could try out rapidweaver or some other sort of "website-maker", and simply type in the text. Then upload it the way your ISP wants it to be uploaded. About using their name and so forth - well, of course you should. That's the point. Also, about the website, in RapidWeaver (and I'd like to think that you could do that in any such programme), you can put in keywords for the search robots (think google) to find. "service" "New Found Metals" "portholes" (and any other product they have - even their product numbers), that way it's more likely to hit home with people searching for their stuff). You have a splendid day and weekend too :-) Andre |
New Found Metals will sue me if I tell my
You are a whinning bitch! Shut UP!
"Bob" wrote in news:1139455472.473287.251200 @z14g2000cwz.googlegroups.com: Hello All: I am told there are two sides to every story. My story started September 6, 2005 when I placed a special order for two 7x15 ss ports from NFM. What made them so special? I asked for the 10 mm glass. Little did I know that NFM had never installed 10 mm glass in a 7x15 port. Five months later my ports are now in my living room. And what a story. I received my ports for the first time on January 17, 2006. I did have the option to express mail the ports from China at an additional $600. I declined and took the cheaper two month shipping option which eventually turned into five months. When I opened the box and looked at my gleaming beauties I noticed two problems. First the port gasket sealed a consistent 3/8" around the main frame except in the corners where the gaskets deformed making the tight 90 degree turn in the corner. This created only a hairline contact seal. I did as NFM recommended and tightened all the dogs and two adjusting bolts. Still had hairline contact between the gasket and mainframe seat. Why? The gasket is deformed and does not match the gasket seat. My second problem was the holes on the main frame where the machine screws pass through to thread into the trim ring were off center. I could not bolt the trim ring to the main frame because 4 of the 8 machine screws would not pass through the off center holes. I took pictures and returned to NFM. Carli of NFM looked at the ports and poured water in the closed ports as a hydro-test. She says the ports are in perfect order because they did not let standing water leak over night. The ports were returned to me and I got them on February 6, 2006 exactly five months since my order. I inspected my ports. They still have the same two problems. This is a classic he said she said...............but it gets better! Below is part of an email I sent to NFM a few days ago: "Dear Carli: ...would you please forward this message to the owner of NFM. I believe I may have met him in 1980 when I was in PT. I also want to give the owner an opportunity to respond to my concern before I document this five month experience on several Internet discussion boards. I will start with rec.boats.cruising rec.boats.building and a new one called BadBoatBiz Of course there are several owner groups that accept posts also. I will be pleased to forward any post I make to NFM if you care to respond to any. Actually it may make for an interesting dialogue. At this point my recommendation in less than 10 words is: friendly staff..... abysmal workmanship.............and a product best left sitting at the boat show. Do not waste five months and $600 for these two mediocre ports...." The above is only part of the original message. I omitted parts of the original message because it describes the two problems my ports have in greater detail. What follows is the response I got from NFM today: From: "New Found Metals" To: "'Chris'" Subject: 10mm 7x15 Stainless Ports "Dear Chris, We have examined the portlights, specifically the areas that concerned you: gasket seal and bolt line-up. Neither area proved to be defective, contrary to your statements. What you have are heavy duty, sealing, ocean ready port windows. Both the gasket on the ports and the additional gasket you requested will form a tight seal and function properly. We have offered you solutions which have included refunding you for the portlights (contrary to our no return policy on special orders). You chose to take the ports back with additional gasket materials. We do not appreciate the threatening language of your emails. We will not tolerate slanderous publications and, if necessary, will pursue legal action if slander is found. Regards, Carli New Found Metals, Inc." Alright everyone........................... what do you think? What should I do? Did I use "...threatening language..." in my email? Chris AKA Bob |
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