I'm impressed
 

The store has the sales slip and has to send you a copy if requested. Just
send them the credit card info.
"katy" wrote in message
...
Maxprop wrote:
"katy" wrote in message
...
DSK wrote:
Dave wrote:
I have an ancient autohelm 1000, probably built when the boat was in
1979.
It stopped working last weekend, so I sent it in to Raymarine for
repair.
The day after they got it I got a call from the repair technician. He
said
they no longer stock parts for such an old model. But he took it
apart,
found a wire that needed to be soldered, made the repair, and said
he'd
charge me a modest hourly repair charge. And he'd send it back by
overnight
(my cost of course).

How many consumer electronics products do you get that kind of service
on?
What kind of service is so impressive?

He fixed the thing and is charging you for it, plus shipping. That
*should* be the way business is conducted.

Goodness, is everybody so corrupted by the
throw-it-away-and-buy-a-new-one attitude that it's "impressive" to
actually have a service technician who performs technical service??

DSK

Yes. We bought a new tv in Jan for the apt. and it went dead. I sent
in all the registration cards etc when we bought it. Emerson refused to
honor the warranty. Threw the thing out an bought a Toshiba...

Why did they reject your warranty claim? For the record it is not
necessary to send in the reg. card at the time of purchase, but
recommended. The company must honor the warranty, card or no, as long as
you have proof of purchase.

You should file a complaint with your state's attny. general.

Max
Becasue all we had was the credit card record and not the store
receipt....

I'm impressed
 

jlrogers wrote:
The store has the sales slip and has to send you a copy if requested. Just
send them the credit card info.
"katy" wrote in message
...
Maxprop wrote:
"katy" wrote in message
...
DSK wrote:
Dave wrote:
I have an ancient autohelm 1000, probably built when the boat was in
1979.
It stopped working last weekend, so I sent it in to Raymarine for
repair.
The day after they got it I got a call from the repair technician. He
said
they no longer stock parts for such an old model. But he took it
apart,
found a wire that needed to be soldered, made the repair, and said
he'd
charge me a modest hourly repair charge. And he'd send it back by
overnight
(my cost of course).

How many consumer electronics products do you get that kind of service
on?
What kind of service is so impressive?

He fixed the thing and is charging you for it, plus shipping. That
*should* be the way business is conducted.

Goodness, is everybody so corrupted by the
throw-it-away-and-buy-a-new-one attitude that it's "impressive" to
actually have a service technician who performs technical service??

DSK

Yes. We bought a new tv in Jan for the apt. and it went dead. I sent
in all the registration cards etc when we bought it. Emerson refused to
honor the warranty. Threw the thing out an bought a Toshiba...
Why did they reject your warranty claim? For the record it is not
necessary to send in the reg. card at the time of purchase, but
recommended. The company must honor the warranty, card or no, as long as
you have proof of purchase.

You should file a complaint with your state's attny. general.

Max
Becasue all we had was the credit card record and not the store
receipt....


We called and they said "no"...Wally World..said they had no
responsibility after 80 days...it's all moot now...we threw it out
and bought a new one...

I'm impressed
 

Emerson
refused to honor the warranty.


Emerson is the all time KING of lousy electronics. Sad because they are
a pretty old company. They haven't made a good product in 30 years.
Katy was the last to know.

RB
35s5
NY

I'm impressed
 

As a rule I don't buy service contracts I'd rather buy things that don't
break. I did buy one for a notebook computer after weighing risk vs return
and based on previous notebook computer experiences.








"Frank" wrote in message
oups.com...
Dave wrote:
Perhaps the advice is specific to Sony. For most products a service
contract
is just plain stupid. I'll bet I've saved at least double the costs of all
repairs by never buying a service contract. Most electronic items, at
least,
fail, if at all, during the warranty period.

and Mys Terry said:
Service contracts for almost anything are a sucker bet. Not everything
you own is going to break. If you have 20 or 30 items with extended
service contracts, add up how much you spent on all those pieces of
paper.

I agree generally but agree with Dave's comment about specificity. To
harken back to Rob's minivan thread, my brother bought a Chrysler
minivan back in the 80s. He generally avoids buying extended warrantees
or service contracts; but being the anal nitpicker he is, he reviewed
the service history of this vehicle and bought the extended warrantee
in this case. He used the heck out of it, too. FYI, this is how
"particular" he is: When he bough the car, he went over it and gave the
dealer a two-page list of things he wanted corrected before he'd accept
it!

Frank

I'm impressed
 

"Bob Crantz" wrote:
As a rule I don't buy service contracts I'd rather buy
things that don't break. I did buy one for a notebook
computer after weighing risk vs return and based on
previous notebook computer experiences.

I get service contracts on expensive things that are likely
gonna rust up in the salt environment...computers, TV.

Seahag

I'm impressed
 

I read somewhere that if the purchase is over $1000, you should consider it.
Not necessarily buy it, but think about the risk/return.

--
"j" ganz @@
www.sailnow.com

"Bob Crantz" wrote in message
...
As a rule I don't buy service contracts I'd rather buy things that don't
break. I did buy one for a notebook computer after weighing risk vs return
and based on previous notebook computer experiences.








"Frank" wrote in message
oups.com...
Dave wrote:
Perhaps the advice is specific to Sony. For most products a service
contract
is just plain stupid. I'll bet I've saved at least double the costs of
all
repairs by never buying a service contract. Most electronic items, at
least,
fail, if at all, during the warranty period.

and Mys Terry said:
Service contracts for almost anything are a sucker bet. Not everything
you own is going to break. If you have 20 or 30 items with extended
service contracts, add up how much you spent on all those pieces of
paper.

I agree generally but agree with Dave's comment about specificity. To
harken back to Rob's minivan thread, my brother bought a Chrysler
minivan back in the 80s. He generally avoids buying extended warrantees
or service contracts; but being the anal nitpicker he is, he reviewed
the service history of this vehicle and bought the extended warrantee
in this case. He used the heck out of it, too. FYI, this is how
"particular" he is: When he bough the car, he went over it and gave the
dealer a two-page list of things he wanted corrected before he'd accept
it!

Frank

I'm impressed
 

BFD. I have a Whitworth soldering gun , and a metric one.

SV


"Dave" wrote in message
...
On 24 May 2006 10:14:42 -0700, "Joe"
said:

I have a soldering gun and a screwdriver.

As do I. And 15 years ago I'd probably have pulled it
apart to have a look.
Today my time's a bit more valuable.

I'm impressed
 

Same here Seahag, computers 4 sure...Dell always loses money on my
computors. The in-house repair people love crawling under my desk and
dealing with the cluster of wires :0) Had on get seasick at the dock!

Joe

I'm impressed
 

PFFFT! I have a left-hand metric hammer:^p~~~

Seahag

"Scotty" wrote:
BFD. I have a Whitworth soldering gun , and a metric one.

SV


"Dave" wrote in message
...
On 24 May 2006 10:14:42 -0700, "Joe"
said:

I have a soldering gun and a screwdriver.

As do I. And 15 years ago I'd probably have pulled it
apart to have a look.
Today my time's a bit more valuable.

I'm impressed
 

"Joe" wrote:
Same here Seahag, computers 4 sure...Dell always loses
money on my
computors. The in-house repair people love crawling under
my desk and
dealing with the cluster of wires :0) Had on get seasick
at the dock!

LOL, they just look amazed at the rust inside.

Seahag