OK, so if Bavaria customers are satisfied why do they seem to have such a
poor reputation ?.

"Bjarke Christensen" (nej, det skal selvfølgelig
være med K da jeg er dansker) wrote in message
. dk...
But it's the same thing.

Bavaria continue to improve (think of the early boats), their objective is
to deliver "more boat for the money", they continue to improve the
production process to make it cheaper, faster and more reliant. Customers
are satisfied because they want space and can have a 42 footer for the
cost of a 36 foot Rassy and they can have it equiped as they want.

Fit's nicely into the ISO9000 definition of quality

/Bjarke

"MJ" wrote in message
...
Thats the essense of quality according to the ISO9000 standard
(corresponding British Standards Institute BS 5750).


I beg to differ, the essence of quality through 9001:2000 is "Continual
improvement", through setting objectives, improving your processes, and
being driven by customer satisfaction and customer focus.