On Thu, 27 Feb 2014 21:15:50 -0800 (PST), Tim wrote:

On Thursday, February 27, 2014 8:50:52 AM UTC-6, John H. wrote:
...for boots, belts, etc.



I'd bought a pair of boots. They were too big, but before I could call or do anything about sending

them back, my wife threw away the boxes they came in.



So now I thought I'm stuck with these boots that are way too big. Yesterday I called them, knowing

they're going to laugh in my face. I explained my predicament, and instead of laughing the lady

said, "No problem, John, we'll fix you right up. I'll email you a shipping label for the old boots.

Box 'em up and give 'em to the UPS guy who will be delivering your new boots tomorrow."



Unreal!

That's class service, John. It's 'extra-mile service' that keeps their customers coming back to them.

The new ones got here last night about 7:30, but they arrived as she said, "Tomorrow." I couldn't
believe they overnighted the replacements to me. Oh, and these fit!