On 12/4/2013 9:54 AM, F.O.A.D. wrote:
On 12/4/13, 9:45 AM, Mr. Luddite wrote:
More than one "solution" apparently involves removing "Comcast" as the
name of the email account. I haven't tried anything yet.
I also found some references to Thunderbird being no longer supported on
Macs. That may not be the case however. I planned on installing
Thunderbird on her iMac if I can't get her Comcast account working, so
I'll check into that further before proceeding.
Hmmm.
I use my name as part of the name of my email accounts, as in
" Try or whatever the
family user name is there.
Thunderbird works just fine on the newest iMacs. On my last visit to the
Apple store, I installed it on one of the store's demo iMacs, and then I
erased it.
If you need English speaking tech support for setting up the email, call
me. Someone here must speak English.
Thanks. I just posted that the problem is resolved. Mrs.E. called the
Apple support line and someone walked her through the setup. Apparently
it took a couple of tries because at first his instructions resulted in
the same problem. They then changed some settings (apparently *not*
port settings or anything -- they were changes to what the default
fields in the name of the account) and it now works.
I wish I knew exactly what was changed because I've been trying to
figure it out for a day. I was in the middle of gathering more info
when I received an email from her telling me it works.