Well, Al, thanks for clearing up that I do NOT want to do business
with you and your company.

I have 2 quotes from June Cottrell in your company for cruising
coverage - I won't consider pursueing a business relationship with
companies like yours. Your lack of service and understanding might be
acceptable to the other "cruisers" who never leave the marina (or
building yard) - but not cruisers in remote areas.

From my perspective, it's very hard to have a nit picky relationship
when I'n in the Tuomotus or PNG or Chagos or other remote area.

Thanks again for clarifying your Customer Service policy as it applies
to cruisers.



On 11 Jun 2004 07:17:14 -0700, (~GARY GOLDEN,
International Marine Insurance Services) wrote:

Being Vice-president of IMIS I would first like to express my
appreciation to my client Geoff Schultz who, despite his concern with
our service, was willing to post our responses so that others could
fairly form their own judgements about our agency.

Now I must say that it is heartwarming to find that others are willing
to defend our agency based on their own good experiences and/or based
on the facts of this particular case.

I am also glad to see the astute academic discussion of credit card
charges and when they should be made, to which I have something to
add:

From our perspective, since we are not an insurance company but rather
an insurance sales agency, our services are rendered at the time that
a policy is issued, so it is not material when the policy takes
effect. Of course, if a client wants to wait until the last minute to
receive his policy we are willing to accomodate an explicit request
that we delay a credit card charge and subsequent issuance of the
policy, but most cruisers are very glad of the opportunity to get
their policy in advance so that they have time to read it before it
actually takes effect.

~GARY GOLDEN, International Marine Insurance Services