On Mon, 3 May 2010 15:45:50 -0700 (PDT), Skip Gundlach
wrote:

In any case, I really expect (other than discussions such as this)
this to
be the end of it. They're not going to even think (posturing to the
BBB
aside) about legal action, and I've had more than $100 of fun with
the
experience :{))

I admire you for having the perseverance to take the case to the BBB.
It may not help your particular issue, but if the BBB gets enough of
these complaints they'll begin to take notice. I'm not sure how it
works if you call the BBB to check out a vendor, but hopefully there
is a feedback process for informing people of prior complaints. There
are Foley stories similar to yours on the trawler group going back
more than 10 years.