Frogwatch wrote:
On Sep 11, 1:50 pm, wf3h wrote:
On Sep 10, 2:14 pm, Frogwatch wrote:

Then I went to two other computer stores and told them my story and
they were shocked. One said, "Really, they won't replace bad
software, thats amazing".
what happened to the 'warrant of merchantability'? under the law, a
company that markets itself as being in the computer business HAS to
sell you a WORKING computer suitable for uses they describe in their
marketing literature. it's the law...

A story with a better though more costly ending.
At work, I accidently destroyed an x-ray detector. These things have
an x-ray "window" that is absurdly expensive made by a tiny company in
Utah who has a patent on the process. These "windows" sell for a few
thousand dollars each and are 4 mm diameter and .3 micron thick
polyimide (yes, that is really 3 tenths of a micron). When they
break, the cost to replace them is normally about $10,000 considering
the labor of installing them and the risk of breaking one during the
install.
I desperately needed my detector so resigned myself to paying at least
$10,000 and sent it off to a company called TNAS. Thye could have
very reasonably said the window was broken and charged me for an
absurd price. Instead, they fixed it for $2300 telling me that
miraculously the fragile window did not break. So, I salute an honest
company and will send them a lot of business.

Yes, and that's how it SHOULD work. A business does you good, you go
back to them.