On Sep 11, 1:50*pm, wf3h wrote:
On Sep 10, 2:14*pm, Frogwatch wrote:

Then I went to two other computer stores and told them my story and
they were shocked. *One said, "Really, they won't replace bad
software, thats amazing".

what *happened to the 'warrant of merchantability'? under the law, a
company that markets itself as being in the computer business HAS to
sell you a WORKING computer suitable for uses they describe in their
marketing literature. *it's the law...

A story with a better though more costly ending.
At work, I accidently destroyed an x-ray detector. These things have
an x-ray "window" that is absurdly expensive made by a tiny company in
Utah who has a patent on the process. These "windows" sell for a few
thousand dollars each and are 4 mm diameter and .3 micron thick
polyimide (yes, that is really 3 tenths of a micron). When they
break, the cost to replace them is normally about $10,000 considering
the labor of installing them and the risk of breaking one during the
install.
I desperately needed my detector so resigned myself to paying at least
$10,000 and sent it off to a company called TNAS. Thye could have
very reasonably said the window was broken and charged me for an
absurd price. Instead, they fixed it for $2300 telling me that
miraculously the fragile window did not break. So, I salute an honest
company and will send them a lot of business.